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Compare Sprinklr Service and Zendesk for Customer Service 
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At a Glance
Market Segments
Enterprise (42.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
$19.00 1 user per month billed annually
Sprinklr Service
Star Rating
(701)4.3 out of 5
Market Segments
Enterprise (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Zendesk Support Suite and Sprinklr Service have a star rating of 4.3, indicating a strong overall satisfaction among users. However, Zendesk has a larger user base with 6,138 reviews compared to Sprinklr's 613, suggesting a more established presence in the market.
- Reviewers mention that Zendesk's entry-level price of $19.00 is more accessible for mid-market businesses, while Sprinklr's pricing model requires potential customers to contact them for details, which can be a barrier for smaller companies looking for clear pricing.
- Users on G2 highlight that Zendesk excels in email support with a score of 9.0, while Sprinklr's email support is rated significantly lower at 7.3. This difference suggests that Zendesk may provide a more robust email management system, which is crucial for customer support teams.
- Reviewers mention that Zendesk's ticket creation user experience scores 8.8, compared to Sprinklr's 8.6. This indicates that Zendesk offers a more intuitive and efficient ticketing process, which can enhance productivity for support teams.
- Users say that Zendesk's quality of support is rated at 8.4, while Sprinklr's is slightly lower at 8.1. This suggests that Zendesk may provide more effective customer support resources, which is essential for resolving issues quickly.
- G2 users report that Zendesk's workflow capabilities score 8.5, while Sprinklr's score is slightly higher at 8.6. However, reviewers mention that Zendesk's automation features, particularly in response automation, are more effective, scoring 8.4 compared to Sprinklr's 7.9, indicating a stronger ability to streamline support processes.
Pricing
Entry-Level Pricing
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Sprinklr Service
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.5
577
8.6
5,118
Ease of Use
8.3
593
8.6
5,162
Ease of Setup
7.9
438
8.0
3,186
Ease of Admin
8.0
229
8.2
3,073
Quality of Support
8.1
554
8.4
4,796
Has the product been a good partner in doing business?
8.6
230
8.4
2,999
Product Direction (% positive)
8.7
583
8.0
4,771
Features by Category
Ticket and Case Management
8.6
68
|
Verified
8.8
2552
|
Verified
8.4
69
|
Verified
8.7
2567
|
Verified
8.6
72
|
Verified
8.5
2492
|
Verified
7.9
68
|
Verified
8.4
2337
|
Verified
8.0
63
|
Verified
8.2
1921
|
Verified
8.3
68
|
Verified
8.4
2398
|
Verified
8.3
66
|
Verified
8.6
2386
|
Verified
8.2
69
|
Verified
8.3
1853
|
Verified
Generative AI
7.4
44
7.6
384
7.0
45
7.6
385
Agentic AI - Help Desk
7.1
17
7.8
245
7.1
17
7.9
245
7.2
17
8.0
246
Communication Channels
8.2
62
|
Verified
8.5
2060
|
Verified
8.1
63
|
Verified
8.8
2310
|
Verified
7.8
67
|
Verified
8.4
1724
|
Verified
9.0
66
|
Verified
8.0
1428
|
Verified
6.9
56
8.0
1313
|
Verified
Platform
7.6
71
|
Verified
7.8
1387
|
Verified
7.8
140
|
Verified
8.0
1777
|
Verified
8.5
76
|
Verified
8.3
1947
|
Verified
8.2
75
|
Verified
8.2
1739
|
Verified
8.8
80
|
Verified
7.9
2339
|
Verified
8.9
81
|
Verified
8.0
2407
|
Verified
Administration
8.6
48
Not enough data
8.4
45
Not enough data
8.5
46
Not enough data
Knowledge Management
8.4
46
Not enough data
8.3
45
Not enough data
8.7
51
Not enough data
Compliance
8.3
47
Not enough data
8.5
47
Not enough data
8.5
44
Not enough data
8.3
43
Not enough data
Customer Support
8.0
45
Not enough data
8.1
43
Not enough data
7.9
45
Not enough data
Data Security
8.4
44
Not enough data
8.3
44
Not enough data
8.6
46
Not enough data
8.6
45
Not enough data
Administration
8.5
44
Not enough data
8.6
43
Not enough data
8.6
45
Not enough data
Generative AI
7.3
40
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Agent Performance Management
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Quality Assurance
8.2
49
Not enough data
7.8
48
Not enough data
8.3
47
Not enough data
Engagement
8.1
48
Not enough data
7.9
47
Not enough data
7.6
47
Not enough data
Performance
7.9
47
Not enough data
8.3
45
Not enough data
Generative AI
6.9
40
Not enough data
7.1
39
Not enough data
Channels
6.9
140
Not enough data
8.4
143
Not enough data
7.9
135
Not enough data
7.5
139
Not enough data
7.5
133
Not enough data
Generative AI
6.6
111
Not enough data
Functions
7.5
138
Not enough data
7.5
131
Not enough data
7.3
133
Not enough data
7.3
131
Not enough data
6.8
130
Not enough data
7.1
134
Not enough data
7.5
127
Not enough data
7.9
127
Not enough data
Agentic AI - Contact Center
6.0
21
Not enough data
6.7
21
Not enough data
6.3
21
Not enough data
6.5
21
Not enough data
Administrative
7.8
128
Not enough data
7.8
128
Not enough data
8.4
142
Not enough data
7.8
129
Not enough data
7.9
141
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
8.5
57
8.1
468
8.5
57
8.1
465
8.5
57
8.3
449
8.6
55
8.1
448
8.3
53
8.2
356
Platform
8.5
54
8.6
471
8.4
56
8.3
468
8.5
56
8.3
463
8.6
55
8.2
464
8.1
51
Feature Not Available
8.4
56
Feature Not Available
8.2
53
8.4
454
Generative AI
7.9
38
8.2
113
7.8
37
8.2
112
Workforce Management
8.9
31
Not enough data
8.1
31
Not enough data
8.0
32
Not enough data
8.1
32
Not enough data
8.0
31
Not enough data
Administration
7.7
34
Not enough data
8.6
33
Not enough data
8.5
34
Not enough data
8.0
32
Not enough data
8.0
34
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
7.8
73
Feature Not Available
7.4
70
7.9
207
7.3
71
Feature Not Available
Communication
7.9
100
|
Verified
8.6
950
|
Verified
8.3
108
|
Verified
8.5
964
|
Verified
7.7
96
8.1
720
8.2
99
8.5
737
|
Verified
7.3
96
8.0
520
Internal Use
7.8
140
|
Verified
8.0
1777
|
Verified
8.1
105
|
Verified
8.5
849
|
Verified
7.9
101
8.1
650
8.4
101
8.5
898
8.0
100
|
Verified
8.6
824
|
Verified
8.1
106
|
Verified
8.3
848
|
Verified
Generative AI
7.5
41
Feature Not Available
Self-Service Experience
7.9
52
8.5
1499
7.6
54
8.5
1436
7.3
53
8.0
1024
8.1
51
7.7
648
7.6
52
8.0
780
Self-Service Platform
8.1
53
8.2
828
7.7
51
8.2
841
7.4
52
7.7
658
7.6
53
8.2
806
Agentic AI - Customer Self-Service
6.5
8
8.3
63
7.1
8
8.3
63
8.1
8
8.2
64
7.3
8
8.7
63
7.5
8
8.6
61
7.9
8
8.2
63
7.3
8
8.1
63
Generative AI
6.9
225
7.4(won by 0.5)
77
6.8
222
7.5(won by 0.7)
78
Process
8.3
309
8.4(won by 0.1)
564
7.7
305
9.1(won by 1.4)
741
8.1
306
8.9(won by 0.8)
689
Channels
7.3
281
9.0(won by 1.7)
740
8.8(won by 0.4)
323
8.4
586
7.1
273
8.7(won by 1.6)
563
6.6
260
8.2(won by 1.6)
485
7.5
271
8.3(won by 0.8)
421
Insight
7.7
289
8.2(won by 0.5)
539
8.3(tied score)
310
8.3(tied score)
648
7.9
285
8.5(won by 0.6)
562
7.6
280
8.7(won by 1.1)
666
Generative AI
7.5
12
Not enough data
Generative AI
7.1
102
7.8
67
7.0
102
7.7
66
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Zendesk for Customer Service are categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Sprinklr Service is categorized as Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Contact Center Workforce, and Contact Center
Zendesk for Customer Service is categorized as Workforce Management, Shared Inbox, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.1%
Marketing and Advertising
10.4%
Financial Services
5.3%
Information Technology and Services
4.8%
Telecommunications
4.0%
Other
64.4%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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