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Compare Sprinklr Service and iAdvize 
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At a Glance
Market Segments
Enterprise (42.7% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
$290.00 Per Month
Sprinklr Service
Star Rating
(709)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansiAdvize
Star Rating
(27)4.7 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$290.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that iAdvize excels in Ease of Use with a score of 9.3, while Sprinklr Service falls behind at 8.4. Reviewers mention that iAdvize's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that iAdvize offers superior Quality of Support with a score of 9.3 compared to Sprinklr Service's 8.3. Users on G2 highlight the responsiveness and helpfulness of iAdvize's support team as a key advantage.
- G2 users report that iAdvize's Ticket Creation User Experience is rated at 8.6, while Sprinklr Service does not provide a score for this feature. Reviewers say that iAdvize's streamlined ticketing process enhances productivity and reduces response times.
- Users say that iAdvize shines in Customization Interface with a score of 9.3, whereas Sprinklr Service's customization options are perceived as less flexible. Reviewers mention that iAdvize allows for more tailored solutions to meet specific business needs.
- Reviewers mention that iAdvize's Response Automation feature, rated at 7.9, is more effective than Sprinklr Service's capabilities, which are not explicitly rated. Users report that iAdvize's automation tools help in managing customer interactions more efficiently.
- Users on G2 report that iAdvize's Integration Capabilities score 9.0, while Sprinklr Service's integration options are rated lower. Reviewers say that iAdvize's ability to seamlessly connect with other tools enhances overall workflow and data management.
Pricing
Entry-Level Pricing
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
iAdvize
Essentials
$290.00
Per Month
Up to 500 conversations per month
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats
Free Trial
Sprinklr Service
Free Trial is available
iAdvize
No trial information availableRatings
Meets Requirements
8.5
581
8.6
19
Ease of Use
8.3
597
9.2
23
Ease of Setup
7.9
441
9.1
16
Ease of Admin
8.1
230
8.6
13
Quality of Support
8.1
558
9.3
21
Has the product been a good partner in doing business?
8.6
231
8.6
13
Product Direction (% positive)
8.7
587
9.4
20
Features by Category
Ticket and Case Management
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Not enough data
Generative AI
7.4
45
Not enough data
7.0
46
Not enough data
Agentic AI - Help Desk
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Not enough data
Communication Channels
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
6.9
58
Not enough data
Platform
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
8.7
10
8.5
76
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.8
80
|
Verified
Not enough data
8.9
81
|
Verified
Not enough data
Messenger
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.6
8
Not enough data
9.2
6
Channels
Not enough data
8.7
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Customers
Not enough data
9.0
7
Not enough data
8.7
5
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Not enough data
Knowledge Management
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Not enough data
Compliance
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Not enough data
Customer Support
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Not enough data
Data Security
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Not enough data
Administration
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Not enough data
Generative AI
7.3
41
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Agent Performance Management
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.2
51
Not enough data
7.9
50
Not enough data
8.3
49
Not enough data
Engagement
8.1
50
Not enough data
7.9
49
Not enough data
7.7
48
Not enough data
Performance
7.9
49
Not enough data
8.3
46
Not enough data
Generative AI
6.9
42
Not enough data
7.2
41
Not enough data
Channels
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Not enough data
Generative AI
6.6
113
Not enough data
Functions
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Not enough data
Agentic AI - Contact Center
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Not enough data
Administrative
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Not enough data
Platform
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.6
55
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Not enough data
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.0
32
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
8.1
33
Not enough data
8.1
32
Not enough data
Administration
7.8
35
Not enough data
8.6
34
Not enough data
8.6
35
Not enough data
8.1
33
Not enough data
8.1
35
Not enough data
Conversational Platform
Not enough data
8.5
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.6
6
Support Automation
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
74
Not enough data
7.4
71
Not enough data
7.2
72
Not enough data
Communication
7.8
101
|
Verified
9.3
14
8.3
109
|
Verified
8.8
12
7.7
97
6.0
8
8.2
100
9.3
9
7.3
96
8.1
8
Internal Use
7.8
140
|
Verified
8.7
10
8.1
106
|
Verified
8.8
10
7.9
101
7.7
8
8.4
102
8.0
11
8.0
101
|
Verified
7.6
7
8.1
107
|
Verified
8.6
7
Generative AI
7.5
41
Not enough data
Self-Service Experience
7.9
52
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.7
51
Not enough data
7.4
52
Not enough data
7.6
53
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9
226
Not enough data
6.8
223
Not enough data
Process
8.3
310
Not enough data
7.7
306
Not enough data
8.1
306
Not enough data
Channels
7.3
282
Not enough data
8.8
324
Not enough data
7.2
274
Not enough data
6.6
261
Not enough data
7.5
271
Not enough data
Insight
7.7
290
Not enough data
8.3
311
Not enough data
7.9
286
Not enough data
7.6
281
Not enough data
Generative AI
7.5
12
Not enough data
Generative AI
7.1
103
Not enough data
7.0
103
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and iAdvize are categorized as Live Chat
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and AI Customer Support Agents
iAdvize is categorized as Social Commerce Platforms, Conversational Support, Conversational Marketing, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iAdvize
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.2%
Marketing and Advertising
10.4%
Financial Services
5.3%
Information Technology and Services
4.9%
Telecommunications
4.0%
Other
64.3%
Consumer Goods
16.0%
Retail
8.0%
Consumer Electronics
8.0%
Building Materials
8.0%
Apparel & Fashion
8.0%
Other
52.0%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
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