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Compare Sitejabber and Trustpilot 
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At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$200.00 Per Month
Starting at $299.00
Sitejabber
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$200.00 Per Month
Browse all 4 pricing plansTrustpilot
Star Rating
(239)3.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Trustpilot's Ease of Use is rated at 8.0, while Sitejabber excels with a score of 9.2, indicating that Sitejabber offers a more intuitive interface for everyday users.
- Reviewers mention that Trustpilot's Quality of Support is rated at 7.2, which is lower than Sitejabber's 8.7, suggesting that users may find more responsive and helpful customer service with Sitejabber.
- G2 users highlight that Trustpilot's Entry Level Price starts at $259.00, making it more expensive compared to Sitejabber's starting price of $200.00, which could be a deciding factor for small businesses on a budget.
- Users on G2 note that Trustpilot has a higher Total Number of Reviews at 209, compared to Sitejabber's 73, which may indicate a more established platform with a broader user base and more diverse feedback.
- Reviewers say that Sitejabber shines in Customer Service use cases with a score of 7.8, while Trustpilot lags behind at 5.4, suggesting that Sitejabber may be better suited for businesses focused on enhancing customer support.
- Users report that Trustpilot's Product Direction score is 6.5, slightly better than Sitejabber's 6.2, indicating that Trustpilot may have a more favorable outlook on future improvements, although both scores suggest room for growth.
Pricing
Entry-Level Pricing
Sitejabber
Liftoff
$200.00
Per Month
Basic review sourcing capabilities for the budget-minded.
- Liftoff plans include two user licenses and a live session with an implementation specialist.
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Sitejabber
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
8.5
51
7.5
204
Ease of Use
9.2
52
8.0
207
Ease of Setup
9.4
37
7.6
115
Ease of Admin
9.3
37
7.8
107
Quality of Support
8.7
45
7.0
191
Has the product been a good partner in doing business?
9.4
33
6.8
105
Product Direction (% positive)
6.3
44
6.2
200
Features by Category
Collection
7.3
16
5.9
36
|
Verified
7.3
18
6.2
35
|
Verified
7.5
16
5.7
33
|
Verified
7.9
20
6.5
31
|
Verified
7.0
14
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
7.9
17
5.8
30
|
Verified
7.6
18
6.0
30
|
Verified
6.8
14
6.0
27
|
Verified
Use Cases
6.1
15
6.4
29
|
Verified
6.2
14
6.2
27
|
Verified
7.9
20
5.7
30
|
Verified
Administration
7.6
11
Feature Not Available
7.2
13
6.4
25
|
Verified
7.1
16
6.5
26
|
Verified
7.4
17
6.3
28
|
Verified
7.4
14
Feature Not Available
Display Options
7.6
16
6.4
29
|
Verified
6.7
14
5.7
28
|
Verified
6.1
15
5.6
27
|
Verified
8.0
15
5.8
28
|
Verified
Generative AI
7.0
5
5.6
16
Consumer Intelligence
7.9
23
7.6
87
|
Verified
7.0
19
6.8
65
7.1
18
7.0
62
|
Verified
Reporting
6.4
16
Feature Not Available
Feature Not Available
6.7
54
|
Verified
8.0
24
7.7
82
|
Verified
Media Monitoring
Feature Not Available
6.6
52
|
Verified
6.5
16
6.6
53
|
Verified
6.9
17
Feature Not Available
In-House Management
6.8
15
Feature Not Available
6.9
13
Feature Not Available
Generative AI
Not enough data
6.4
14
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sitejabber and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Sitejabber has no unique categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Sitejabber
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.6%
Consumer Goods
8.2%
Information Technology and Services
6.8%
Computer Software
6.8%
Marketing and Advertising
5.5%
Other
63.0%
Financial Services
14.5%
Retail
7.0%
Marketing and Advertising
5.7%
Computer Software
4.8%
Consumer Goods
3.9%
Other
64.0%
Discussions
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
Sitejabber has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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