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Compare Sitejabber and Trustpilot 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$200.00 Per Month
Starting at $299.00
Sitejabber
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$200.00 Per Month
Browse all 4 pricing plansTrustpilot
Star Rating
(239)3.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSitejabber vs Trustpilot
When assessing the two solutions, reviewers found Sitejabber easier to use, set up, and administer. Reviewers also preferred doing business with Sitejabber overall.
- Reviewers felt that Sitejabber meets the needs of their business better than Trustpilot.
- When comparing quality of ongoing product support, reviewers felt that Sitejabber is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sitejabber over Trustpilot.
Pricing
Entry-Level Pricing
Sitejabber
Liftoff
$200.00
Per Month
Basic review sourcing capabilities for the budget-minded.
- Liftoff plans include two user licenses and a live session with an implementation specialist.
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Sitejabber
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
8.5
51
7.5
204
Ease of Use
9.2
52
8.0
207
Ease of Setup
9.4
37
7.6
115
Ease of Admin
9.3
37
7.8
107
Quality of Support
8.7
45
7.0
191
Has the product been a good partner in doing business?
9.4
33
6.8
105
Product Direction (% positive)
6.3
44
6.2
200
Features by Category
Collection
7.3
16
5.9
36
|
Verified
7.3
18
6.2
35
|
Verified
7.5
16
5.7
33
|
Verified
7.9
20
6.5
31
|
Verified
7.0
14
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
7.9
17
5.8
30
|
Verified
7.6
18
6.0
30
|
Verified
6.8
14
6.0
27
|
Verified
Use Cases
6.1
15
6.4
29
|
Verified
6.2
14
6.2
27
|
Verified
7.9
20
5.7
30
|
Verified
Administration
7.6
11
Feature Not Available
7.2
13
6.4
25
|
Verified
7.1
16
6.5
26
|
Verified
7.4
17
6.3
28
|
Verified
7.4
14
Feature Not Available
Display Options
7.6
16
6.4
29
|
Verified
6.7
14
5.7
28
|
Verified
6.1
15
5.6
27
|
Verified
8.0
15
5.8
28
|
Verified
Generative AI
7.0
5
5.6
16
Consumer Intelligence
7.9
23
7.6
87
|
Verified
7.0
19
6.8
65
7.1
18
7.0
62
|
Verified
Reporting
6.4
16
Feature Not Available
Feature Not Available
6.7
54
|
Verified
8.0
24
7.7
82
|
Verified
Media Monitoring
Feature Not Available
6.6
52
|
Verified
6.5
16
6.6
53
|
Verified
6.9
17
Feature Not Available
In-House Management
6.8
15
Feature Not Available
6.9
13
Feature Not Available
Generative AI
Not enough data
6.4
14
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sitejabber and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Sitejabber has no unique categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Sitejabber
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.6%
Consumer Goods
8.2%
Information Technology and Services
6.8%
Computer Software
6.8%
Marketing and Advertising
5.5%
Other
63.0%
Financial Services
14.5%
Retail
7.0%
Marketing and Advertising
5.7%
Computer Software
4.8%
Consumer Goods
3.9%
Other
64.0%
Discussions
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
Sitejabber has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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