Compare SmartCustomer and Trustpilot 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
Contact Us
Starting at $299.00
SmartCustomer
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansTrustpilot
Star Rating
(246)3.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Trustpilot excels in providing strong credibility and visibility, which significantly influences customer trust and conversion rates. Users appreciate its excellent tools for gathering and integrating feedback into workflows, with one user noting that the automation feature has been a game changer for streamlining previously labor-intensive processes.
- Users say that Sitejabber offers impressive conversion rates for reviews, making it easy to manage review invites and responses all in one place. However, some users have expressed challenges in collecting reviews initially, indicating that while the platform appears user-friendly, it may require a learning curve to fully leverage its capabilities.
- Reviewers mention that Trustpilot has a higher total number of reviews, which suggests a more established presence in the market. This larger user base contributes to a wealth of shared experiences, helping potential buyers gauge the software's effectiveness more reliably.
- According to verified reviews, Sitejabber shines in ease of use and setup, with users highlighting its intuitive interface and quick onboarding process. This makes it particularly appealing for small businesses looking to enhance their online reputation without extensive technical knowledge.
- G2 reviewers report that Trustpilot's overall user satisfaction is reflected in its higher G2 Score, indicating a more favorable perception among users. This is supported by feedback praising its tools for gathering customer insights and the ability to influence business decisions effectively.
- Users say that while both platforms offer valuable features, Trustpilot's focus on automation and integration into project workflows stands out. In contrast, Sitejabber's strengths lie in its competitive pricing and comprehensive review management tools, making it a solid choice for budget-conscious businesses.
Pricing
Entry-Level Pricing
SmartCustomer
Liftoff
Contact Us
Basic review sourcing capabilities for the budget-minded.
- Enhanced review management
- 500 monthly review requests
- Review verification
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
SmartCustomer
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
8.5
51
7.5
209
Ease of Use
9.2
52
8.0
213
Ease of Setup
9.4
37
7.7
121
Ease of Admin
9.3
37
7.8
107
Quality of Support
8.7
45
7.0
196
Has the product been a good partner in doing business?
9.4
33
6.8
105
Product Direction (% positive)
6.3
44
6.2
206
Features by Category
Collection
7.3
16
5.9
37
|
Verified
7.3
18
6.4
38
|
Verified
7.5
16
5.8
34
|
Verified
7.9
20
6.6
32
|
Verified
7.0
14
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
7.9
17
5.8
30
|
Verified
7.6
18
5.9
32
|
Verified
6.8
14
6.0
27
|
Verified
Use Cases
6.1
15
6.4
29
|
Verified
6.2
14
6.3
28
|
Verified
7.9
20
5.7
30
|
Verified
Administration
7.6
11
Feature Not Available
7.2
13
6.5
26
|
Verified
7.1
16
6.5
26
|
Verified
7.4
17
6.3
28
|
Verified
7.4
14
Feature Not Available
Display Options
7.6
16
6.4
29
|
Verified
6.7
14
5.8
29
|
Verified
6.1
15
5.6
27
|
Verified
8.0
15
5.9
29
|
Verified
Generative AI
7.0
5
5.6
16
Consumer Intelligence
7.9
23
7.7
88
|
Verified
7.0
19
6.8
65
7.1
18
7.0
62
|
Verified
Reporting
6.4
16
Feature Not Available
Feature Not Available
6.7
54
|
Verified
8.0
24
7.7
82
|
Verified
Media Monitoring
Feature Not Available
6.6
52
|
Verified
6.5
16
6.6
53
|
Verified
6.9
17
Feature Not Available
In-House Management
6.8
15
Feature Not Available
6.9
13
Feature Not Available
Generative AI
Not enough data
6.4
14
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SmartCustomer and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
SmartCustomer has no unique categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
SmartCustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.6%
Consumer Goods
8.2%
Computer Software
6.8%
Information Technology and Services
6.8%
Apparel & Fashion
5.5%
Other
63.0%
Financial Services
15.0%
Retail
7.3%
Marketing and Advertising
5.6%
Computer Software
4.7%
Apparel & Fashion
3.8%
Other
63.7%
Discussions
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
SmartCustomer has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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