Compare SmartCustomer and Trustpilot 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
Contact Us
Starting at $299.00
SmartCustomer
Star Rating
(74)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansTrustpilot
Star Rating
(253)3.4 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Trustpilot excels in user-friendliness, with many users appreciating its simplicity and ease of use. One user noted, "I like that it’s simple and easy to use. I had no issues writing my review," highlighting its straightforward interface.
- Users say SmartCustomer offers a more robust review management system, particularly for small businesses. Reviewers have praised its impressive conversion rates for reviews and the ease of managing review invites and responses all in one place, making it a strong contender for those looking to enhance their online reputation.
- According to verified reviews, Trustpilot is recognized as an industry standard for public customer reviews, with users valuing its customization options for widgets in web development. This feature allows businesses to tailor their review displays to better fit their branding.
- Reviewers mention that SmartCustomer provides excellent support, with a quality of service that users find reliable. One user highlighted that the services offered meet their needs at a reasonable price, which is a significant advantage for budget-conscious small businesses.
- G2 reviewers indicate that while Trustpilot has a larger number of reviews, SmartCustomer's recent feedback is notably positive, suggesting a growing satisfaction among its users. This could indicate a shift in user preference towards SmartCustomer's offerings.
- Users report that Trustpilot's overall G2 Score reflects a solid performance, but SmartCustomer's higher star rating suggests that users feel more positively about their day-to-day experiences with the platform, particularly in areas like ease of setup and customer service.
Pricing
Entry-Level Pricing
SmartCustomer
Liftoff
Contact Us
Basic review sourcing capabilities for the budget-minded.
- Enhanced review management
- 500 monthly review requests
- Review verification
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
SmartCustomer
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
8.5
51
7.5
215
Ease of Use
9.2
52
8.1
219
Ease of Setup
9.4
37
7.7
126
Ease of Admin
9.3
37
7.8
107
Quality of Support
8.7
45
7.0
201
Has the product been a good partner in doing business?
9.4
33
6.8
105
Product Direction (% positive)
6.3
44
6.1
211
Features by Category
Collection
7.3
16
5.9
37
|
Verified
7.3
18
6.4
38
|
Verified
7.5
16
5.8
34
|
Verified
7.9
20
6.6
32
|
Verified
7.0
14
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
7.9
17
5.8
31
|
Verified
7.6
18
5.8
33
|
Verified
6.8
14
6.0
27
|
Verified
Use Cases
6.1
15
6.6
30
|
Verified
6.2
14
6.3
28
|
Verified
7.9
20
5.7
30
|
Verified
Administration
7.6
11
Feature Not Available
7.2
13
6.7
27
|
Verified
7.1
16
6.7
28
|
Verified
7.4
17
6.3
28
|
Verified
7.4
14
Feature Not Available
Display Options
7.6
16
6.4
29
|
Verified
6.7
14
5.9
30
|
Verified
6.1
15
5.7
28
|
Verified
8.0
15
5.9
30
|
Verified
Generative AI
7.0
5
5.6
16
Consumer Intelligence
7.9
23
7.7
90
|
Verified
7.0
19
6.8
65
7.1
18
7.0
62
|
Verified
Reporting
6.4
16
Feature Not Available
Feature Not Available
6.7
54
|
Verified
8.0
24
7.7
82
|
Verified
Media Monitoring
Feature Not Available
6.6
52
|
Verified
6.5
16
6.6
53
|
Verified
6.9
17
Feature Not Available
In-House Management
6.8
15
Feature Not Available
6.9
13
Feature Not Available
Generative AI
Not enough data
6.4
14
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SmartCustomer and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
SmartCustomer has no unique categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
SmartCustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
9.6%
Consumer Goods
8.2%
Computer Software
6.8%
Information Technology and Services
6.8%
Apparel & Fashion
5.5%
Other
63.0%
Financial Services
14.6%
Retail
7.1%
Marketing and Advertising
6.3%
Computer Software
4.6%
Consumer Goods
3.8%
Other
63.7%
Discussions
Is Sitejabber free?
1 Comment
SR
Yes, Its free and worth writing reviews. Sitejabber has world wide recognition.
ThanksRead more
Is Sitejabber a legitimate site?
1 Comment
SR
Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site....Read more
SmartCustomer has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
how improvements and new integrations can be made in the software
1 Comment
RH
The contract is bullshitRead more
Why flagged reviews are deleted?
1 Comment
AB
Not just flagged
Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.
How is it Trustpilot...Read more
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