# Sendbird vs Twilio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Sendbird excels in user experience, with many praising its intuitive interface and ease of managing messages across different client groups. Users appreciate how simple it is to filter and assign roles, making it a reliable tool for customer support.
- **Users say** Twilio is a strong contender for SMS marketing, highlighting its user-friendly platform that effectively handles short code messaging needs. Reviewers mention its stability and the clarity of its dashboard, which contributes to a smooth user experience.
- **According to verified reviews** , Sendbird outshines Twilio in terms of support quality, with users frequently noting the responsiveness and helpfulness of the support team. This has made a significant difference for businesses relying on 24/7 customer support.
- **Reviewers mention** that Twilio offers a robust set of tools for SMS, calls, and APIs, but some users have encountered challenges with configuration. This has led to mixed feelings about its ability to meet specific workflow needs effectively.
- **G2 reviewers highlight** that Sendbird's API is particularly well-documented, allowing even non-developers to create scripts and integrate the platform smoothly into their existing systems. This ease of integration is a significant advantage for teams looking to leverage data effectively.
- **Users report** that while Twilio has a solid market presence, its overall satisfaction ratings are lower compared to Sendbird. This suggests that while Twilio is widely used, it may not consistently meet user expectations as effectively as Sendbird does.



| | Sendbird | Twilio | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 124 | 523 | 
| **Largest Market Segment** | Mid-Market (48.7% of reviews) | Small-Business (51.5% of reviews) | 
| **Entry Level Price** | Contact Us 10000 Conversation based pricing | No pricing available | 

---
## Top Pros & Cons

### Sendbird

Pros:
- Ease of Use (47 reviews)
- Customer Support (31 reviews)

Cons:
- Expensive (18 reviews)
- Learning Curve (10 reviews)

### Twilio

Pros:
- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)

Cons:
- Expensive (26 reviews)
- Poor Customer Support (23 reviews)

---
## Ratings Comparison
| Rating | Sendbird | Twilio | 
|---|---|---|
  | **Meets Requirements** | 9.1 (105 reviews) | 8.7 (378 reviews) | 
  | **Ease of Use** | 9.2 (109 reviews) | 8.2 (387 reviews) | 
  | **Ease of Setup** | 9.0 (94 reviews) | 7.7 (226 reviews) | 
  | **Ease of Admin** | 9.1 (59 reviews) | 7.9 (199 reviews) | 
  | **Quality of Support** | 9.2 (104 reviews) | 7.8 (344 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (58 reviews) | 8.0 (190 reviews) | 
  | **Product Direction (% positive)** | 9.1 (107 reviews) | 8.3 (365 reviews) | 

---
## Pricing

### Sendbird

#### Entry-Level Pricing

Plan: Sendbird AI Agent

Price: Contact Us 10000 Conversation based pricing

Description: Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:

Key Features:
-  Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team

[Browse all 2 editions](https://www.g2.com/products/sendbird/pricing)

#### Free Trial

Yes

### Twilio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 7.2/10 | 20 |
| **Twilio** | N/A | N/A |

#### Campaigns

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Customize** | 8.0 (19 reviews) | Not enough data | 
| **Scheduling** | 6.9 (19 reviews) | Not enough data | 
| **Retarget** | 6.7 (19 reviews) | Not enough data | 
| **Segmentation** | Feature Not Available | Not enough data | 
| **Triggered Notifications** | 7.0 (19 reviews) | Not enough data | 

#### Analytics

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Campaign Performance** | 7.2 (19 reviews) | Not enough data | 
| **Audience Insights** | 7.2 (19 reviews) | Not enough data | 

#### Optimization

| Feature | Sendbird | Twilio | 
|---|---|---|
| **A/B Testing** | Feature Not Available | Not enough data | 
| **Personalization** | 7.8 (19 reviews) | Not enough data | 
| **Rich Notifications** | 7.8 (19 reviews) | Not enough data | 
| **Integrations** | 6.9 (19 reviews) | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Twilio** | N/A | N/A |

#### Text Messaging

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.6/10 | 70 |
| **Twilio** | 7.8/10 | 134 |

#### Functionality

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Ease Of Integration** | 8.7 (68 reviews) | 8.1 (118 reviews) ✓ Verified | 
| **API Call Speed** | 8.7 (68 reviews) | 8.3 (104 reviews) ✓ Verified | 
| **Communication Varieties** | 8.6 (64 reviews) | 8.3 (113 reviews) ✓ Verified | 

#### Support

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Documentation** | 8.4 (67 reviews) | 7.6 (109 reviews) ✓ Verified | 
| **Community Support** | 8.1 (65 reviews) | Feature Not Available | 
| **Professional Support** | 9.0 (67 reviews) | 6.8 (113 reviews) ✓ Verified | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Twilio** | 6.9/10 | 15 |

#### API Features

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Live Chat** | Not enough data | 6.7 (12 reviews) | 
| **Screen Sharing** | Not enough data | 6.7 (12 reviews) | 
| **Subtitles and Closed Captions** | Not enough data | 6.7 (13 reviews) | 
| **Custom Video Player** | Not enough data | 7.3 (11 reviews) | 
| **Live Simulcasting** | Not enough data | 7.0 (11 reviews) | 

#### Security and Compliance

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Encryption** | Not enough data | 6.5 (11 reviews) | 
| **Watermarking** | Not enough data | 6.7 (11 reviews) | 
| **HIPAA Compliance** | Not enough data | 7.2 (13 reviews) | 
| **GDPR Compliance** | Not enough data | 7.3 (11 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 7.8/10 | 6 |
| **Twilio** | N/A | N/A |

#### Generative AI

| Feature | Sendbird | Twilio | 
|---|---|---|
| **AI Text Generation** | 7.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.4/10 | 51 |
| **Twilio** | N/A | N/A |

#### Generative AI

| Feature | Sendbird | Twilio | 
|---|---|---|
| **AI Text Generation** | 7.4 (39 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (39 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (32 reviews) | Not enough data | 

#### Communication

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Pop-up Chat** | Feature Not Available | Not enough data | 
| **Notifications** | 8.9 (48 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (49 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Customization ** | 8.9 (50 reviews) | Not enough data | 
| **Conversation Archiving** | 8.5 (46 reviews) | Not enough data | 
| **Lead Development** | 8.1 (47 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (45 reviews) | Not enough data | 
| **Team Inbox ** | 8.7 (46 reviews) | Not enough data | 
| **Customer Profiles** | 8.7 (45 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Twilio** | 4.9/10 | 5 |

#### Basic Communication - Cloud PBX

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Call Management** | Not enough data | 4.7 (5 reviews) | 
| **Communication Management** | Not enough data | 5.0 (5 reviews) | 
| **Scalability** | Not enough data | 5.0 (5 reviews) | 
| **Integrations** | Not enough data | 5.7 (5 reviews) | 
| **Mobile Accessibility** | Not enough data | 5.3 (5 reviews) | 
| **Accessibility** | Not enough data | 5.3 (5 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Security and Compliance** | Not enough data | 4.7 (5 reviews) | 
| **Analytics and Reporting** | Not enough data | 4.3 (5 reviews) | 
| **Support and Reliability** | Not enough data | 3.7 (5 reviews) | 
| **Automated attendant** | Not enough data | 5.0 (5 reviews) | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Twilio** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Twilio** | 9.7/10 | 6 |

#### Platform Basics - VoIP Providers

| Feature | Sendbird | Twilio | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.7 (5 reviews) | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Twilio** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Sendbird | Twilio | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.7/10 | 13 |
| **Twilio** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Automated Ticket Resolution** | 8.5 (12 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.9 (12 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.5 (12 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.8 (12 reviews) | Not enough data | 
| **Multilingual Support** | 8.5 (12 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Proactive Customer Outreach** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 8.5 (12 reviews) | Not enough data | 
| **Escalation Handling** | 8.5 (12 reviews) | Not enough data | 
| **Workflow Optimization** | 9.0 (12 reviews) | Not enough data | 

#### Automation

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (13 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (12 reviews) | Not enough data | 
| **Document Processing** | 8.7 (13 reviews) | Not enough data | 

#### Autonomy

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Independent Decision Making** | 8.9 (12 reviews) | Not enough data | 
| **Adaptive Responses** | 8.6 (12 reviews) | Not enough data | 
| **Task Execution** | 8.2 (12 reviews) | Not enough data | 
| **Problem Solving** | 8.9 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Twilio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Sendbird | Twilio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Sendbird (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Push Notification Software](https://www.g2.com/categories/push-notification), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Twilio (6):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Sendbird | Twilio | 
|---|---|---|
| **Small-Business** | 32.5% | 51.5% | 
| **Mid-Market** | 48.7% | 30.1% | 
| **Enterprise** | 18.8% | 18.4% | 

### By Industry

#### Sendbird

- **Computer Software:** 13.7%
- **Health, Wellness and Fitness:** 11.1%
- **Food & Beverages:** 6.0%
- **Consumer Services:** 6.0%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 5.1%
- **Hospital & Health Care:** 4.3%
- **Sports:** 3.4%
- **Computer Games:** 3.4%
- **Other:** 35.9%

#### Twilio

- **Computer Software:** 17.3%
- **Information Technology and Services:** 11.3%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 5.2%
- **Internet:** 4.7%
- **Health, Wellness and Fitness:** 4.5%
- **Telecommunications:** 3.8%
- **Real Estate:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Sendbird

- [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) — 4.5/5 stars (53 reviews)
- [CometChat](https://www.g2.com/products/cometchat/reviews) — 4.6/5 stars (111 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

### Alternatives to Twilio

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [MSG91](https://www.g2.com/products/msg91/reviews) — 4.5/5 stars (199 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (489 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)

---
## Top Discussions

### Sendbird

No discussions available for this product.

### Twilio

- Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote
  > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..."
- Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment
  > **Top comment:** "As a Whatsapp Business provider"
- Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment
  > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way"
- Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment
  > **Top comment:** "using Twilio as one of my cloud pabx alternatives."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sendbird-vs-twilio)