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Compare Sendbird and Twilio 
Featured Products
At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
No pricing available
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansTwilio
Star Rating
(499)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendbird excels in user experience, with many praising its intuitive interface and ease of managing messages across different client groups. Users appreciate how simple it is to filter and assign roles, making it a reliable tool for customer support.
- Users say Twilio is a strong contender for SMS marketing, highlighting its user-friendly platform that effectively handles short code messaging needs. Reviewers mention its stability and the clarity of its dashboard, which contributes to a smooth user experience.
- According to verified reviews, Sendbird outshines Twilio in terms of support quality, with users frequently noting the responsiveness and helpfulness of the support team. This has made a significant difference for businesses relying on 24/7 customer support.
- Reviewers mention that Twilio offers a robust set of tools for SMS, calls, and APIs, but some users have encountered challenges with configuration. This has led to mixed feelings about its ability to meet specific workflow needs effectively.
- G2 reviewers highlight that Sendbird's API is particularly well-documented, allowing even non-developers to create scripts and integrate the platform smoothly into their existing systems. This ease of integration is a significant advantage for teams looking to leverage data effectively.
- Users report that while Twilio has a solid market presence, its overall satisfaction ratings are lower compared to Sendbird. This suggests that while Twilio is widely used, it may not consistently meet user expectations as effectively as Sendbird does.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Twilio
No pricing availableFree Trial
Sendbird
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.1
104
8.8
363
Ease of Use
9.2
108
8.2
368
Ease of Setup
9.0
94
7.7
207
Ease of Admin
9.1
59
7.9
195
Quality of Support
9.2
103
7.8
329
Has the product been a good partner in doing business?
9.1
58
8.1
186
Product Direction (% positive)
9.1
106
8.3
353
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
68
8.0
106
|
Verified
8.7
68
8.3
104
|
Verified
8.6
64
8.3
103
|
Verified
Support
8.4
67
7.6
104
|
Verified
8.1
65
Feature Not Available
9.0
67
7.0
103
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Not enough data
Communication
Feature Not Available
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
9.3
49
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
50
Not enough data
8.5
46
Not enough data
8.1
47
Not enough data
8.5
45
Not enough data
8.7
46
Not enough data
8.7
45
Not enough data
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Not enough data
Automation
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Not enough data
Autonomy
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Live Chat
Twilio is categorized as RCS Business Messaging, WhatsApp Marketing, Cloud PBX Platforms, Video Platform as a Service (VPaaS), SMS Marketing, and VoIP Providers
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Real Estate
6.0%
Food & Beverages
6.0%
Consumer Services
6.0%
Other
57.3%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Financial Services
5.0%
Other
54.5%
Discussions
Sendbird has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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