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At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
No pricing available
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API flexibility with a score of 9.2, allowing for seamless integration with various platforms, while Sendbird, although strong, has a slightly lower score of 8.8 in this area.
- Reviewers mention that Sendbird shines in ease of use, scoring 9.1 compared to Twilio's 8.4, making it a preferred choice for teams looking for a user-friendly interface.
- G2 users highlight Sendbird's superior quality of support, with a score of 9.3, which is significantly higher than Twilio's 8.0, indicating a more responsive and helpful support team.
- Users on G2 note that Twilio's communication varieties score 8.4, which is competitive, but Sendbird's score of 8.8 suggests a broader range of communication options, enhancing user engagement.
- Reviewers say that Sendbird's data security is rated at 9.4, outperforming Twilio's 9.0, which is crucial for businesses prioritizing customer data protection.
- Users report that Twilio's campaign customization features score 8.5, but Sendbird's overall campaign management capabilities, including scheduling and segmentation, are rated higher, making it a better choice for targeted marketing efforts.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Twilio
No pricing availableFree Trial
Sendbird
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.1
102
8.8
361
Ease of Use
9.2
106
8.2
366
Ease of Setup
9.0
92
7.8
205
Ease of Admin
9.1
58
7.9
193
Quality of Support
9.2
102
7.8
327
Has the product been a good partner in doing business?
9.1
57
8.1
184
Product Direction (% positive)
9.1
104
8.3
351
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Functionality
8.7
68
8.0
106
|
Verified
8.7
68
8.3
103
|
Verified
8.6
64
8.3
103
|
Verified
Support
8.4
67
7.6
104
|
Verified
8.1
65
Feature Not Available
9.0
67
7.1
103
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Not enough data
Communication
Feature Not Available
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
9.2
48
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
48
Not enough data
8.5
45
Not enough data
8.1
47
Not enough data
8.4
44
Not enough data
8.7
45
Not enough data
8.7
45
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
Automation
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Not enough data
Autonomy
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Live Chat
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Computer Software
17.8%
Information Technology and Services
10.9%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
Sendbird has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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