CometChat Reviews & Product Details

Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA. SOC 2, HIPAA, and GDPR compliant. 35+ edge locations. > Who CometChat is for Developers and product teams adding communication to an existing product, not building a standalone messaging app. The typical buyer is a product or engineering lead at a startup, scaleup, or enterprise who needs chat and calls inside their platform and doesn't want to build or maintain the infrastructure themselves. Common team profiles: marketplace product teams connecting buyers and sellers, healthcare platforms enabling patient-provider communication, SaaS companies adding in-app messaging, edtech platforms building live classrooms, community-driven apps that need moderation at scale. > Core Product: Real-Time Conversations 1:1 messaging, group chat (up to 50,000 members per group), and broadcast channels. Voice and video calling (1:1 and group) with screen sharing, recording, and transcription. Rich media support, reactions, threads, typing indicators, read receipts, and 100MB file transfers. Ships with prebuilt UI kits for React, React Native, Flutter, Android, iOS, Angular, and Vue. SDKs and REST APIs for custom implementations. A visual widget builder for no-code embed on any website. All UI components are customizable: branding, layout, and behavior. Integration is fast. Most teams go live with prebuilt UI kits and minimal backend work. The UI kits handle the frontend, the SDKs handle the logic, and the hosted infrastructure handles scale, uptime, and compliance. > AI Agents AI agents run on the same platform as user-to-user conversations: same UI, same moderation, same analytics. Teams can bring their own agent (any LLM, any framework) or build directly in CometChat. RAG and tool-calling support included. The agent UI handles citations, memory, retries, and action buttons out of the box. Use cases: onboarding assistants, support agents, moderation bots, AI-powered triage, conversational commerce agents, tutoring bots. Agents interact inside the same chat threads users are already in, not a separate interface. > Moderation & Safety Content moderation that works across text, images, and multiple languages. Profanity filtering, custom keyword rules, image moderation, user-level controls (block, mute, report), and escalation paths. Rules apply to both user-generated content and AI agent responses. Moderation is on by default: teams configure the rules, not whether moderation exists. Domain-level moderation for regulated industries: healthcare, finance, education, and marketplaces where compliance and user safety are table stakes. > Notifications Push, email, and SMS delivery with per-user preference controls. Quiet hours, frequency capping, retry logic, and custom templates. Notifications respect user timezone and engagement patterns, not just event triggers. Works across all conversation types. > Analytics & Insights Message volume, active users, conversation health, response times, engagement trends, and agent performance in one dashboard. No extra analytics tooling required. Data is available via dashboard and API for teams that pipe metrics into their own systems. > Multi-Tenant Infrastructure Run multiple brands, communities, or customer instances on a single CometChat backend. Isolated moderation rules, branding, and configuration per tenant. Built for SaaS platforms and marketplace operators managing multiple distinct user bases without code duplication. > Developer Experience UI Kits: React, React Native, Flutter, iOS (Swift), Android (Kotlin/Java), Angular, Vue. All customizable. SDKs: JavaScript, Android, iOS, Flutter, React Native. Full chat and calling functionality. APIs: RESTful APIs for server-side operations: user management, message history, moderation actions, conversation creation, and webhook configuration. No-Code: Visual widget builder that generates an embed snippet. Drop it on any website. No framework dependency. Documentation, sample apps, and quickstart guides for every supported platform. Dedicated support for implementation, not just a docs link. > Infrastructure & Compliance Hosted, fully managed infrastructure. 35+ global edge locations. 99.999% uptime SLA. 7ms average API response time. SOC 2 Type II, HIPAA, and GDPR compliant. Data processing addendum available. Scales from early-stage startups to enterprise workloads without infrastructure changes. No self-hosting required. > Industry Use Cases Online Marketplaces - Buyer-seller messaging, transaction-context conversations, fraud detection, and dispute resolution communication. Healthcare & Telehealth - HIPAA-compliant patient-provider messaging, appointment coordination, AI-assisted triage, and secure file exchange. Education & eLearning - Live classrooms, peer-to-peer study chat, instructor Q&A, and AI tutoring, all with age-appropriate moderation. Social & Community - Group chat, public channels, direct messaging, and moderation tooling for communities from thousands to millions of users. Dating - Real-time messaging with scam prevention, conversation prompts, and content moderation tuned for safety. SaaS - Embedded chat and calls inside the product. Multi-tenant support for platforms serving their own customers. Fintech - Compliance-ready messaging between users, advisors, and support, with audit trails and automated risk checks. Gaming - In-game chat with toxicity filters, group channels, and real-time messaging that handles concurrent spikes. On-Demand & Logistics - Driver-rider, provider-customer, and dispatch communication with location-aware context. Events - Live event chat and Q&A for thousands of concurrent participants with real-time moderation. > Pricing Pricing scales with usage. Free tier available. All plans include unlimited messages. Enterprise plans available with custom SLAs, dedicated support, and implementation services. See cometchat.com/pricing for current plans. > Getting Started Sign up at cometchat.com. UI kits and sample apps available on GitHub. Documentation at cometchat.com/docs. Implementation support available for teams that need hands-on help.

Seller

CometChat Inc.

Discussions

CometChat Community

Languages Supported

Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Dutch, Albanian, Chinese (Simplified)

Solution Type

Best-of-Breed

Overview by

Anant Garg (Founder at CometChat (Techstars Boulder '19))

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 112 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

CometChat Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is CometChat, and what problem is it built to solve?

CometChat helps developers add text, voice, and video chat to websites and apps. It is built to support user-to-user engagement while letting businesses focus on their core technology.

What languages does CometChat support?

CometChat supports 24 languages, including English, French, German, Hindi, Japanese, and others.

What company sizes and industries is CometChat the best fit for?

CometChat is most represented among small businesses, with a notable mid-market presence; its positive-use cases span several industries, especially software and technology. The clearest clusters are:

Company size: Small businesses, followed by mid-market organizations.
Industry: Computer software, health and wellness, internet, education, and computer games.

How long does it take to implement CometChat across a team?

Implementation most often reaches go-live in under a month, though timelines vary from same-day launches to several months.

Time to go live	Relative frequency
Under 1 day	Common
Under 1 month	Most common
1–3 months	Less common
3–6 months	Occasional
6–12 months	Infrequent
Never	Rare

What customer support options does CometChat provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone, with self-service resources also available. CometChat users often find the team responsive and helpful with technical and implementation issues, but experiences vary: some encounter slow replies or support-hour mismatches, and follow-up can feel uneven.

What features or capabilities could make CometChat even more useful?

The most useful improvements would make customization and development smoother, while helping teams find clear, reliable guidance.

Expand customization options for layouts, features, and platform-specific implementations.
Make documentation more complete, accurate, and easier to navigate as products change.
Improve consistency across SDKs and APIs, including feature coverage and reliability.
Strengthen reporting and administration tools, including more detailed reports and data exports.

G2 reviews are authentic and verified.

Here's how.

Verified User

Mid-Market (51-1000 emp.)

11/4/2026

"Feature-Rich Chat with Responsive Support"

5/5

What do you like best about CometChat?

I like that CometChat has a good end user interface and a lot of features that serve us well. We were able to adapt the available capabilities for our own unique use cases. The tech support team is responsive to our implementation questions, and they work together to help us arrive at solutions. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

I wish CometChat would proactively let us know when it adds features that could help our use case, especially ones we’ve asked about before. The initial setup was time-consuming, and their teach team worked closely with us to identify an implementation that suited our tech architecture. Review collected by and hosted on G2.com.

Response from Shradha Ramprasad of CometChat

edit

Thank you for taking the time to write this - it made our day.

Hearing that you have been able to adapt CometChat to your own use cases is the best kind of feedback we can get. The platform is built to be flexible, and it comes alive when there’s a team on your side willing to push on it. Clearly there is. And the note about our support team means a lot - they care deeply about getting customers to real solutions, not canned replies. We’ll pass this on.

On proactive feature updates - that’s a fair ask, and one we’re working on getting better at. If there are capabilities you’ve asked about before, reply here or ping your account contact anytime and we’ll check the current state for you.

Michael D.

Project Manager

Small-Business (50 or fewer emp.)

6/9/2026

"Smooth, Easy-to-Use Software—A Great Experience for Our Team"

5/5

What do you like best about CometChat?

The software is smooth and easy to use. Our team has been using it from past 6 months and it has been a great experience. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

UI can be improved and more AI can be used in the app. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

CometChat solves the challenge of building real-time chat, voice, and video communication from scratch. It benefits us by reducing development time, improving user engagement, and providing a reliable, scalable communication platform so we can focus on our core business instead of managing complex messaging infrastructure. Review collected by and hosted on G2.com.

Response from Shradha Ramprasad of CometChat

edit

Thank you for the review, and for sticking with us!

'Smooth and easy to use' is what we work hardest on, so hearing that means a lot. We’ll pass this on to the folks who’ve been heads-down on it.

On the UI and AI notes - both got a lot of attention in our recent release. Happy to walk your team through what’s new if that would help, just reply here or ping your account contact.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 9/24/2024

"My experience with CometChat has been positive due to their excellent support and robust SDK"

4/5

What do you like best about CometChat?

What I value the most about CometChat is their outstanding customer service. I trust that they will continue to offer timely help consistently in the future. I get quick responses for any problems, and their staff is always available to assist, whether by phone or other methods. Raising tickets is easy to do and provides great assistance.

Moreover, CometChat's SDK is remarkable; it provides extensive APIs and is compatible with various technologies like React, React Native, and Flutter. In comparison to other SDKs, they offer a variety of functions such as calling, reactions, emojis, and additional features. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

One thing I don't like about CometChat is how quickly they expect a response when a ticket is submitted. Frequently, they anticipate prompt responses from customers, which can be difficult as many of us have our own responsibilities to handle, even on weekends. Furthermore, despite indications of enhancement in their SDK, there have been notable challenges in React Native during recent months. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

CometChat tackles various obstacles encountered in the development of chat applications. Historically, setting up a chat platform could require several months, but with CometChat, we can incorporate it within a single day. The easy-to-use interface and wide range of features, such as messaging capabilities, allow us to develop an app similar to WhatsApp promptly. This effectiveness is advantageous for companies, plus CometChat provides cost-effective pricing in comparison to other providers. Review collected by and hosted on G2.com.

Rajesh R.

Senior WordPress Developer

Computer Software

Mid-Market (51-1000 emp.)

Originally submitted 8/1/2024

"One of the best service for voice call, chat, video call and much more like social media."

5/5

What do you like best about CometChat?

Realtime chat, voice call, video call, stickers with moderation. As I am a developer most features I like are API support and webhooks which help too much to track times duration and all if you want to perform anything based on it. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

If I say honestly nothing is there to dislike. but as I am a WordPress developer. I used this service for my WordPress website and there are some limitations to customising it for WordPress in terms of designing backend side they provide lots of things with API and webhooks. so try to improve something if you can. it would be more helpful to developers. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

See one of my client have a custom requirement. like they want a website with chat, voice calls, and video calls with some real-time stickers. so I just google it and I found this service. and the biggest requirement of my client is he wants to deduct some kind of credit based on messages, stickers, voice calls and video call duration. As I said Comet Chat has a huge API and webhook support so the biggest problem of mine which is deducting credits is resolved. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/25/2024

"Easy to get started, but could use a lot of work for better experience"

3/5

What do you like best about CometChat?

Pre-built UI components make initial implementation and integration quick and easy. CometChat team responds to support inquiries quickly. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

APIs and SDKs appear to have some bugs and limitations, especially for customization purposes. Documentation is confusing, hard to navigate, not very thorough, and often times incorrect. I've had to contact support about many simple questions that the documentation should've covered. Also, when contacting support I receive responses from multiple team members, which becomes confusing and unnecessary. I would rather have my request reviewed and forwarded to the technical team and receive one email back with either a solution or request for more information. Review collected by and hosted on G2.com.

Raj M.

Mobile Application Developer

Mid-Market (51-1000 emp.)

9/30/2024

"Great and Highly Customizable Library"

4/5

What do you like best about CometChat?

From my experience, CometChat offers very high customization options compared to other libraries particularly on their UIKit. Documentation is good and detailed with actual pictures. The integration of library or UIKit is very seamless too. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Livechat could improve, they are currently creating ticket regardless of any topic which defeats the purpose. Some of android UIKit code is using non ideal approach and flow. Review collected by and hosted on G2.com.

Mani A.

Senior Frontend Developer

Small-Business (50 or fewer emp.)

10/1/2024

"CometChat is awesome"

5/5

What do you like best about CometChat?

One of the best thing about CometChat is that they have various solutions(APIs, SDKs, UI Kits, Widgets) which together will cover all the cases we might need. Combined with their awesome documentation, we can build any chat solution we want with ease. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

I don't have anything that I do not like specifically. Review collected by and hosted on G2.com.

AMAR KUMAR R.

Software Developer

Mid-Market (51-1000 emp.)

Originally submitted 7/25/2024

"Excellent Support from CometChat Team on User Presence Issue"

5/5

What do you like best about CometChat?

Here, I am not talking about the integration of CometChat, but rather highlighting the commendable support provided by the CometChat team. I encountered an issue with user presence (online/offline), and the team has been assisting me thoroughly for the past month. During this time, they have been checking in with me every two days to inquire about the status and ensure everything is working fine. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

Doesn't provide a document clearly,i.e for a new to development some integration methods are hard to find. Review collected by and hosted on G2.com.

What problems is CometChat solving and how is that benefiting you?

I was working on a project that included a chat feature, and my project manager suggested using CometChat for this functionality. During the integration of CometChat, I encountered an issue with user presence (online/offline).

This feature is crucial for showing whether a user is online or offline in my project. Review collected by and hosted on G2.com.

Karen Z.

COO

Small-Business (50 or fewer emp.)

11/5/2024

"Amazing service, way too costly"

3.5/5

What do you like best about CometChat?

Service works fine, easy to use and is constantly updating (for the better). We have used this service for our small community in our mobile app, and has worked always very well. Review collected by and hosted on G2.com.

What do you dislike about CometChat?

The price has increased 5 times what we used to pay. This affects our project tremendously, so even though we are happy with it, it's not in our budget and we will have to migrate soon. Review collected by and hosted on G2.com.