# Top 10 Sendbird Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 124 Research alternative solutions to Sendbird on G2, with real user reviews on competing tools. AI Customer Support Agents Software is a widely used technology, and many people are seeking time saving, powerful software solutions with in-app messaging, lead development, and knowledge base. Other important factors to consider when researching alternatives to Sendbird include chat and communication. The best overall Sendbird alternative is Stream. Other similar apps like Sendbird are Twilio, CometChat, Fin, and Podium. Sendbird alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) or [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations). ## Best Paid & Free Alternatives to Sendbird - [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [CometChat](https://www.g2.com/products/cometchat/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) ## Top 10 Alternatives to Sendbird Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Sendbird stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Food & Beverages, and Financial Services, and find the best product for your business. ### 1. [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) By Stream **Average Rating:** 4.5/5 **Total Reviews:** 53 Stream’s Chat API enables developers to rapidly build an in-app messaging functionality that is secure, scalable, fully customizable, and can easily integrate with Stream’s library of feature-rich SDKs. Reviewers say compared to Sendbird, Stream is: - Slower to reach roi - More expensive - Easier to do business with Categories in common with Sendbird: [Push Notification](https://www.g2.com/categories/push-notification), [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sendbird vs Stream](https://www.g2.com/compare/sendbird-vs-stream-2024-08-01) **Compare Stream with other alternatives:** - [Stream vs Twilio](https://www.g2.com/compare/stream-2024-08-01-vs-twilio) - [Stream vs CometChat](https://www.g2.com/compare/cometchat-vs-stream-2024-08-01) - [Stream vs Fin](https://www.g2.com/compare/fin-vs-stream-2024-08-01) - [Stream vs Podium](https://www.g2.com/compare/podium-vs-stream-2024-08-01) - [Stream vs Plivo](https://www.g2.com/compare/plivo-vs-stream-2024-08-01) - [Stream vs Zendesk for Customer Service](https://www.g2.com/compare/stream-2024-08-01-vs-zendesk-for-customer-service) - [Stream vs Rocket.Chat](https://www.g2.com/compare/rocket-chat-vs-stream-2024-08-01) - [Stream vs Vonage Communications APIs](https://www.g2.com/compare/stream-2024-08-01-vs-vonage-communications-apis) - [Stream vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-stream-2024-08-01) ### 2. [Twilio](https://www.g2.com/products/twilio/reviews) By Twilio **Average Rating:** 4.1/5 **Total Reviews:** 524 Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us. Reviewers say compared to Sendbird, Twilio is: - Slower to reach roi Categories in common with Sendbird: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Compare:** [Sendbird vs Twilio](https://www.g2.com/compare/sendbird-vs-twilio) **Compare Twilio with other alternatives:** - [Twilio vs Stream](https://www.g2.com/compare/stream-2024-08-01-vs-twilio) - [Twilio vs CometChat](https://www.g2.com/compare/cometchat-vs-twilio) - [Twilio vs Fin](https://www.g2.com/compare/fin-vs-twilio) - [Twilio vs Podium](https://www.g2.com/compare/podium-vs-twilio) - [Twilio vs Plivo](https://www.g2.com/compare/plivo-vs-twilio) - [Twilio vs Zendesk for Customer Service](https://www.g2.com/compare/twilio-vs-zendesk-for-customer-service) - [Twilio vs Rocket.Chat](https://www.g2.com/compare/rocket-chat-vs-twilio) - [Twilio vs Vonage Communications APIs](https://www.g2.com/compare/twilio-vs-vonage-communications-apis) - [Twilio vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-twilio) ### 3. [CometChat](https://www.g2.com/products/cometchat/reviews) By CometChat Inc. **Average Rating:** 4.6/5 **Total Reviews:** 111 Take interactivity to the next level. Keep visitors on your site. Say hello to CometChat! Reviewers say compared to Sendbird, CometChat is: - Easier to admin - Easier to do business with - Better at meeting requirements Categories in common with Sendbird: [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Compare:** [Sendbird vs CometChat](https://www.g2.com/compare/cometchat-vs-sendbird) **Compare CometChat with other alternatives:** - [CometChat vs Stream](https://www.g2.com/compare/cometchat-vs-stream-2024-08-01) - [CometChat vs Twilio](https://www.g2.com/compare/cometchat-vs-twilio) - [CometChat vs Fin](https://www.g2.com/compare/cometchat-vs-fin) - [CometChat vs Podium](https://www.g2.com/compare/cometchat-vs-podium) - [CometChat vs Plivo](https://www.g2.com/compare/cometchat-vs-plivo) - [CometChat vs Zendesk for Customer Service](https://www.g2.com/compare/cometchat-vs-zendesk-for-customer-service) - [CometChat vs Rocket.Chat](https://www.g2.com/compare/cometchat-vs-rocket-chat) - [CometChat vs Vonage Communications APIs](https://www.g2.com/compare/cometchat-vs-vonage-communications-apis) - [CometChat vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-cometchat) ### 4. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,872 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Sendbird, Fin is: - Slower to reach roi Categories in common with Sendbird: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sendbird vs Fin](https://www.g2.com/compare/fin-vs-sendbird) **Compare Fin with other alternatives:** - [Fin vs Stream](https://www.g2.com/compare/fin-vs-stream-2024-08-01) - [Fin vs Twilio](https://www.g2.com/compare/fin-vs-twilio) - [Fin vs CometChat](https://www.g2.com/compare/cometchat-vs-fin) - [Fin vs Podium](https://www.g2.com/compare/fin-vs-podium) - [Fin vs Plivo](https://www.g2.com/compare/fin-vs-plivo) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Rocket.Chat](https://www.g2.com/compare/fin-vs-rocket-chat) - [Fin vs Vonage Communications APIs](https://www.g2.com/compare/fin-vs-vonage-communications-apis) - [Fin vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-fin) ### 5. [Podium](https://www.g2.com/products/podium/reviews) By Podium **Average Rating:** 4.5/5 **Total Reviews:** 2,107 Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more. Reviewers say compared to Sendbird, Podium is: - Slower to reach roi - Easier to admin - Easier to set up Categories in common with Sendbird: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sendbird vs Podium](https://www.g2.com/compare/podium-vs-sendbird) **Compare Podium with other alternatives:** - [Podium vs Stream](https://www.g2.com/compare/podium-vs-stream-2024-08-01) - [Podium vs Twilio](https://www.g2.com/compare/podium-vs-twilio) - [Podium vs CometChat](https://www.g2.com/compare/cometchat-vs-podium) - [Podium vs Fin](https://www.g2.com/compare/fin-vs-podium) - [Podium vs Plivo](https://www.g2.com/compare/plivo-vs-podium) - [Podium vs Zendesk for Customer Service](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) - [Podium vs Rocket.Chat](https://www.g2.com/compare/podium-vs-rocket-chat) - [Podium vs Vonage Communications APIs](https://www.g2.com/compare/podium-vs-vonage-communications-apis) - [Podium vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-podium) ### 6. [Plivo](https://www.g2.com/products/plivo/reviews) By Plivo **Average Rating:** 4.5/5 **Total Reviews:** 747 Global SMS & Voice calls for businesses of all sizes Categories in common with Sendbird: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sendbird vs Plivo](https://www.g2.com/compare/plivo-vs-sendbird) **Compare Plivo with other alternatives:** - [Plivo vs Stream](https://www.g2.com/compare/plivo-vs-stream-2024-08-01) - [Plivo vs Twilio](https://www.g2.com/compare/plivo-vs-twilio) - [Plivo vs CometChat](https://www.g2.com/compare/cometchat-vs-plivo) - [Plivo vs Fin](https://www.g2.com/compare/fin-vs-plivo) - [Plivo vs Podium](https://www.g2.com/compare/plivo-vs-podium) - [Plivo vs Zendesk for Customer Service](https://www.g2.com/compare/plivo-vs-zendesk-for-customer-service) - [Plivo vs Rocket.Chat](https://www.g2.com/compare/plivo-vs-rocket-chat) - [Plivo vs Vonage Communications APIs](https://www.g2.com/compare/plivo-vs-vonage-communications-apis) - [Plivo vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-plivo) ### 7. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,987 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Sendbird, Zendesk for Customer Service is: - Slower to reach roi Categories in common with Sendbird: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sendbird vs Zendesk for Customer Service](https://www.g2.com/compare/sendbird-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Stream](https://www.g2.com/compare/stream-2024-08-01-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Twilio](https://www.g2.com/compare/twilio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs CometChat](https://www.g2.com/compare/cometchat-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Podium](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Plivo](https://www.g2.com/compare/plivo-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Rocket.Chat](https://www.g2.com/compare/rocket-chat-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Vonage Communications APIs](https://www.g2.com/compare/vonage-communications-apis-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-zendesk-for-customer-service) ### 8. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) By Rocket.Chat Technologies **Average Rating:** 4.2/5 **Total Reviews:** 374 Rocket.Chat is an open source communications platform that enables real-time conversations between colleagues, with other companies or with your customers. It does everything other platforms do, except exposing your data. Reviewers say compared to Sendbird, Rocket.Chat is: - Slower to reach roi Categories in common with Sendbird: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sendbird vs Rocket.Chat](https://www.g2.com/compare/rocket-chat-vs-sendbird) **Compare Rocket.Chat with other alternatives:** - [Rocket.Chat vs Stream](https://www.g2.com/compare/rocket-chat-vs-stream-2024-08-01) - [Rocket.Chat vs Twilio](https://www.g2.com/compare/rocket-chat-vs-twilio) - [Rocket.Chat vs CometChat](https://www.g2.com/compare/cometchat-vs-rocket-chat) - [Rocket.Chat vs Fin](https://www.g2.com/compare/fin-vs-rocket-chat) - [Rocket.Chat vs Podium](https://www.g2.com/compare/podium-vs-rocket-chat) - [Rocket.Chat vs Plivo](https://www.g2.com/compare/plivo-vs-rocket-chat) - [Rocket.Chat vs Zendesk for Customer Service](https://www.g2.com/compare/rocket-chat-vs-zendesk-for-customer-service) - [Rocket.Chat vs Vonage Communications APIs](https://www.g2.com/compare/rocket-chat-vs-vonage-communications-apis) - [Rocket.Chat vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-rocket-chat) ### 9. [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) By Vonage **Average Rating:** 4.2/5 **Total Reviews:** 404 Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. Reviewers say compared to Sendbird, Vonage Communications APIs is: - Slower to reach roi Categories in common with Sendbird: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Compare:** [Sendbird vs Vonage Communications APIs](https://www.g2.com/compare/sendbird-vs-vonage-communications-apis) **Compare Vonage Communications APIs with other alternatives:** - [Vonage Communications APIs vs Stream](https://www.g2.com/compare/stream-2024-08-01-vs-vonage-communications-apis) - [Vonage Communications APIs vs Twilio](https://www.g2.com/compare/twilio-vs-vonage-communications-apis) - [Vonage Communications APIs vs CometChat](https://www.g2.com/compare/cometchat-vs-vonage-communications-apis) - [Vonage Communications APIs vs Fin](https://www.g2.com/compare/fin-vs-vonage-communications-apis) - [Vonage Communications APIs vs Podium](https://www.g2.com/compare/podium-vs-vonage-communications-apis) - [Vonage Communications APIs vs Plivo](https://www.g2.com/compare/plivo-vs-vonage-communications-apis) - [Vonage Communications APIs vs Zendesk for Customer Service](https://www.g2.com/compare/vonage-communications-apis-vs-zendesk-for-customer-service) - [Vonage Communications APIs vs Rocket.Chat](https://www.g2.com/compare/rocket-chat-vs-vonage-communications-apis) - [Vonage Communications APIs vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-vonage-communications-apis) ### 10. [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) By Bandwidth **Average Rating:** 4.4/5 **Total Reviews:** 504 Bandwidth is a communications platform with limitless flexibility. You need integrations, enterprise-class APIs for voice, SMS, and more, and tools to manage your communications stack intelligently. We are open where you need it most, with optionality and control. When combined with our global network, which is directly connected where it matters most, you get unmatched reliability. Bringing your customers closer. Scaling wherever your business takes you. Categories in common with Sendbird: [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Compare:** [Sendbird vs Bandwidth](https://www.g2.com/compare/bandwidth-bandwidth-vs-sendbird) **Compare Bandwidth with other alternatives:** - [Bandwidth vs Stream](https://www.g2.com/compare/bandwidth-bandwidth-vs-stream-2024-08-01) - [Bandwidth vs Twilio](https://www.g2.com/compare/bandwidth-bandwidth-vs-twilio) - [Bandwidth vs CometChat](https://www.g2.com/compare/bandwidth-bandwidth-vs-cometchat) - [Bandwidth vs Fin](https://www.g2.com/compare/bandwidth-bandwidth-vs-fin) - [Bandwidth vs Podium](https://www.g2.com/compare/bandwidth-bandwidth-vs-podium) - [Bandwidth vs Plivo](https://www.g2.com/compare/bandwidth-bandwidth-vs-plivo) - [Bandwidth vs Zendesk for Customer Service](https://www.g2.com/compare/bandwidth-bandwidth-vs-zendesk-for-customer-service) - [Bandwidth vs Rocket.Chat](https://www.g2.com/compare/bandwidth-bandwidth-vs-rocket-chat) - [Bandwidth vs Vonage Communications APIs](https://www.g2.com/compare/bandwidth-bandwidth-vs-vonage-communications-apis) --- ## Sendbird Alternatives FAQs ### What are the best alternatives to Sendbird? According to G2, the best alternatives to Sendbird include [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) (4.5/5 stars, 53 reviews), [Twilio](https://www.g2.com/products/twilio/reviews) (4.1/5 stars, 522 reviews), [CometChat](https://www.g2.com/products/cometchat/reviews) (4.6/5 stars, 110 reviews), [Fin](https://www.g2.com/products/fin/reviews) (4.5/5 stars, 3855 reviews), and [Podium](https://www.g2.com/products/podium/reviews) (4.5/5 stars, 2108 reviews). These alternatives are recognized for their ease of use, integration capabilities, and feature sets that complement or extend beyond Sendbird's offerings. ### What features do alternatives offer that Sendbird does not? Alternatives to Sendbird such as Fin, Podium, Plivo, Zendesk for Customer Service, and Rocket.Chat offer features that Sendbird does not, including native co-browsing, pop-up chat, targeted emails, and live chat capabilities. ### Which AI Customer Support Agents tools do reviewers recommend instead of Sendbird? Reviewers highly recommend [Fin](https://www.g2.com/products/fin/reviews) for its advanced AI capabilities, ease of use, and ability to handle complex customer support queries with high accuracy. [Podium](https://www.g2.com/products/podium/reviews) is favored for its centralized messaging, AI-powered texting, and review management features that enhance customer engagement. [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) is praised for its developer-friendly API, scalability, and rich chat features. [Twilio](https://www.g2.com/products/twilio/reviews) is noted for its flexibility, global reach, and comprehensive communication APIs. Additionally, [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) is recommended for organizations prioritizing data control, security, and customization through its open-source, self-hosted platform. ### Why do users choose Stream over Sendbird? Users choose [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) over Sendbird primarily due to its superior business engagement experience, reflected in a 0.4-point higher score in Easier to Do Business With (9.5 vs 9.1). Stream's developer-friendly API and well-structured SDKs simplify building chat and activity feed features, saving significant development time, as highlighted in multiple reviews praising its clear documentation and smooth integration. Stream's pricing, while noted as steep by some, is considered reasonable and scalable by others, particularly appealing to startups and makers due to its free tier and lower initial cost. Users appreciate Stream's straightforward setup for chat and feed systems, which reduces the complexity of building these features from scratch. Additionally, Stream's active support during integration and reliability in operation contribute to user preference. These factors combined make Stream a compelling choice for users prioritizing ease of business dealings, developer experience, and cost-effective scalability in chat and activity feed solutions. ### How does Sendbird compare to Stream? According to G2 data, [Sendbird](https://www.g2.com/products/sendbird/reviews) holds a slight advantage over [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) in key usability and support dimensions. Sendbird scores 9.2 in More Usable compared to Stream's 9.0, and 9.2 in Better at Support versus Stream's 9.0, indicating users find Sendbird more user-friendly and better supported. Sendbird also leads in Easier to Set Up (9.0 vs 8.7) and Easier to Admin (9.1 vs 8.9) by 0.3 and 0.2 points respectively, reflecting smoother deployment and management experiences. Conversely, Stream outperforms Sendbird in Easier to Do Business With by 0.4 points (9.5 vs 9.1), suggesting a more favorable business engagement process. Both products have high average ratings, with Sendbird at 4.6/5 from 124 reviews and Stream at 4.5/5 from 53 reviews, demonstrating strong overall satisfaction. Sentiment analysis reveals Sendbird's strengths in ease of use (47 mentions), customer support (31 mentions), and feature richness (26 mentions), while Stream is praised for ease of use (6 mentions) and simple integration (4 mentions). However, Sendbird's pricing is noted as expensive in 18 reviews, whereas Stream's pricing concerns appear in 2 reviews. Both platforms have some learning curve and setup complexity noted by users. 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