2026 Best Software Awards are here!See the list
Compare Salesforce Service Cloud Software and Zoho Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$0.00
Salesforce Service Cloud
Star Rating
(7,198)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,320)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in ease of use, with many users highlighting its intuitive interface and quick learning curve. Recent feedback emphasizes that it is "easy to learn, configure, and use," making it a great choice for small businesses looking for a straightforward solution.
- Users say Salesforce Service Cloud stands out for its powerful scalability and comprehensive features. Reviewers appreciate how it integrates cases, omnichannel communication, and automation into one platform, which enhances efficiency for support teams. One user noted it provides a "360-degree customer view," minimizing context-switching.
- According to verified reviews, Zoho Desk offers great customization options, allowing businesses to tailor the software to their specific needs. Users have praised its many functions and AI integration, which can significantly enhance customer support workflows.
- Reviewers mention that Salesforce Service Cloud is particularly effective for large-scale operations, as it helps manage complex customer support scenarios. For instance, one user shared how it effectively organized fleet-related issues, providing visibility across teams and improving overall management.
- G2 reviewers highlight that Zoho Desk's affordability is a significant advantage, especially for small businesses, as it offers a free tier. This makes it accessible for startups and smaller teams that may not have the budget for more expensive solutions like Salesforce Service Cloud, which starts at $25 per user.
- Users report that while both platforms provide quality support, Salesforce Service Cloud has a slight edge in overall support quality, with users noting its responsiveness and helpfulness. However, Zoho Desk matches this with a solid support experience, making both options reliable for customer service needs.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Salesforce Service Cloud
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
2,787
8.7
5,847
Ease of Use
8.4
5,368
8.5
5,926
Ease of Setup
7.9
4,123
8.1
5,201
Ease of Admin
8.2
1,534
8.3
4,851
Quality of Support
8.3
2,564
8.3
5,259
Has the product been a good partner in doing business?
8.7
1,515
8.4
4,383
Product Direction (% positive)
8.3
2,744
8.9
5,604
Features by Category
Ticket and Case Management
8.5
1210
|
Verified
8.6
3404
|
Verified
8.4
1205
|
Verified
8.5
3331
|
Verified
8.3
1243
|
Verified
8.3
3122
|
Verified
8.3
1159
|
Verified
8.3
2940
|
Verified
8.1
984
8.2
2659
|
Verified
7.9
1169
|
Verified
8.4
2912
|
Verified
8.3
1152
|
Verified
8.5
2923
|
Verified
8.5
1040
|
Verified
8.3
2515
|
Verified
Generative AI
7.6
179
7.4
964
7.6
177
7.4
951
Agentic AI - Help Desk
8.2
55
7.1
357
8.3
55
7.1
360
8.2
58
7.2
358
Communication Channels
8.4
1023
|
Verified
8.3
2866
|
Verified
8.6
1209
|
Verified
8.6
3093
|
Verified
8.1
851
8.2
2405
|
Verified
8.0
809
|
Verified
8.0
2154
|
Verified
8.1
768
7.8
1915
|
Verified
Platform
7.8
555
|
Verified
8.1
2294
|
Verified
8.3
818
|
Verified
8.2
2744
|
Verified
8.6
693
|
Verified
8.4
2843
|
Verified
8.3
614
|
Verified
8.1
2275
|
Verified
8.2
1148
|
Verified
8.2
2812
|
Verified
8.2
1166
|
Verified
8.4
2966
|
Verified
Administration
8.8
228
8.2
344
8.8
227
8.2
342
8.6
224
8.4
346
Knowledge Management
8.7
219
8.6
325
8.5
211
8.2
316
8.4
209
8.2
322
Compliance
8.7
227
8.4
338
8.7
224
8.3
335
8.6
224
8.2
337
8.6
221
8.1
335
Customer Support
8.1
210
8.2
311
8.2
203
8.2
312
8.0
192
8.0
310
Data Security
8.6
216
8.1
337
8.7
217
8.1
331
9.0
218
8.4
335
9.1
218
8.4
332
Administration
8.6
209
8.1
313
8.8
210
8.4
315
8.9
214
8.5
313
Generative AI
7.5
148
7.6
248
Channels
8.5
121
8.2
578
8.3
118
8.0
556
7.5
117
7.3
548
Design
8.4
114
7.9
545
8.0
115
7.7
554
8.2
117
8.1
551
8.4
117
8.1
547
8.5
114
8.1
531
Generative AI
7.4
111
7.5
426
7.5
110
7.5
419
Usability
8.6
204
8.3
448
8.6
207
8.3
442
8.7
205
8.3
434
Reporting
8.7
204
8.3
431
8.3
198
8.2
416
8.6
201
8.3
423
Generative AI
7.6
179
7.7
329
7.6
180
7.8
324
Quality Assurance
8.7
69
Not enough data
8.7
66
Not enough data
8.7
68
Not enough data
Engagement
8.8
67
Not enough data
8.8
67
Not enough data
8.8
67
Not enough data
Performance
8.7
67
Not enough data
8.8
67
Not enough data
Generative AI
7.7
58
Not enough data
7.9
59
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
103
Not enough data
Support Automation
8.2
101
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
143
Not enough data
7.9
138
Not enough data
8.2
138
Not enough data
Automation
8.2
141
Not enough data
8.2
142
Not enough data
8.1
142
Not enough data
Artificial Intelligence
7.6
136
Not enough data
7.6
136
Not enough data
7.3
133
Not enough data
Generative AI
7.8
108
7.9
175
7.7
107
8.0
177
7.7
108
7.8
176
Communication
8.5
310
|
Verified
8.8
717
|
Verified
8.6
329
|
Verified
8.7
758
|
Verified
8.4
275
|
Verified
8.6
658
8.5
277
|
Verified
8.6
631
|
Verified
7.8
160
8.3
355
Internal Use
8.3
818
|
Verified
8.2
2744
|
Verified
8.3
296
|
Verified
8.5
360
8.5
288
|
Verified
8.4
455
8.4
318
|
Verified
8.7
714
|
Verified
8.5
289
|
Verified
8.6
692
|
Verified
8.7
322
|
Verified
8.6
707
|
Verified
Generative AI
7.3
127
7.7
422
Self-Service Experience
8.6
593
8.5
1512
8.3
579
8.4
1470
8.3
528
8.1
1277
8.0
214
8.1
770
8.4
224
8.2
815
Self-Service Platform
8.4
223
8.3
841
8.6
228
8.3
817
7.6
199
7.8
729
8.5
215
8.2
765
Agentic AI - Customer Self-Service
8.6
7
7.7
79
8.6
7
7.7
80
8.6
7
7.9
79
8.8
7
7.8
84
8.6
7
7.8
82
9.0
7
7.8
80
8.8
7
7.7
83
Generative AI
7.9
53
8.2(won by 0.3)
119
8.0
53
8.1(won by 0.1)
117
Process
8.6
243
8.7(won by 0.1)
491
8.6
263
9.0(won by 0.4)
637
8.3
224
8.5(won by 0.2)
489
Channels
8.8
272
9.0(won by 0.2)
626
8.4
247
8.5(won by 0.1)
545
8.5
230
8.7(won by 0.2)
516
8.6(tied score)
231
8.6(tied score)
459
8.6
213
8.8(won by 0.2)
484
Insight
8.6
229
8.7(won by 0.1)
494
8.8
264
8.9(won by 0.1)
546
8.5
203
8.8(won by 0.3)
516
8.7
251
9.0(won by 0.3)
591
Generative AI
8.0
80
7.6
184
7.9
81
7.7
183
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Salesforce Service Cloud is categorized as Contact Center Quality Assurance, Conversational Support, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Zoho Desk is categorized as Google Workspace for Sales and AI Customer Support Agents
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
