Salesforce Service Cloud Optimized for quick response | ![]() Zoho Desk Optimized for quick response | |
Star Rating | ||
Market Segments | ||
Entry Level Price |
When assessing the two solutions, reviewers found Zoho Desk easier to use, set up, and administer. Reviewers also preferred doing business with Zoho Desk overall.
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...