Compare Salesforce Service Cloud vs Zoho Desk
 Salesforce Service Cloud (1,599) 4.1 out of 5 Optimized for quick response |  Zoho Desk (1,222) 4.3 out of 5 Optimized for quick response |
Pricing
Service Essentials Edition $ 25 USD Per user/month (billed annually) | FREE $0 /agent/month | |
Professional Edition $ 75 USD Per user/month (billed annually) | PROFESSIONAL $12 /agent/month | |
Enterprise Edition $ 150 USD Per user/month (billed annually) | ENTERPRISE $25 /agent/month | |
Unlimited Edition $ 300 USD Per user/month (billed annually) | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business With | ||
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Information Technology and Services 14.7% | Information Technology and Services 23.4% | |
Computer Software 14.2% | Computer Software 10.4% | |
Internet 8.0% | Telecommunications 3.9% | |
Hospital & Health Care 3.6% | Internet 3.9% | |
Financial Services 3.4% | Marketing and Advertising 3.8% | |
Other 56.2% | Other 54.6% |
Reviews
| Most Helpful Favorable Review | G2 User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | G2 User in Maritime It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great! |
| Most Helpful Critical Review | G2 User in Internet API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly... | G2 User in Computer Software I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search... |
