Compare Salesforce Service Cloud Software and Whatfix 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (45.6% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,311)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansWhatfix
Star Rating
(526)4.6 out of 5
Market Segments
Enterprise (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in its overall performance, receiving high marks for its powerful AI capabilities that help agents resolve issues quickly and accurately. Users appreciate the seamless integration with Salesforce data, which enhances their ability to manage various business areas effectively.
- Users say Whatfix stands out for its user-friendly interface and quick implementation process. Reviewers highlight the AI Quick Capture feature, which allows internal employees to create content rapidly, making it particularly beneficial for large organizations with complex needs.
- Reviewers mention that while Agentforce Service offers a robust set of features, some users find it challenging to configure for specific workflows. However, many appreciate its configurability and ease of use, which simplifies service implementations for both clients and agents.
- According to verified reviews, Whatfix shines in the quality of its support, with users rating it highly for responsiveness and helpfulness. This strong support network is a significant advantage for teams looking for guidance during implementation and ongoing use.
- G2 reviewers highlight that Agentforce Service has a more extensive user base and a higher overall satisfaction score, indicating a strong market presence. This can be reassuring for potential buyers looking for a well-established solution with a proven track record.
- Users report that while Whatfix is easy to configure and offers excellent training resources, it may not match the comprehensive capabilities of Agentforce Service in terms of automation and cross-system integration, which are critical for businesses looking to streamline operations.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Whatfix
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.6
2,837
8.8
355
Ease of Use
8.4
5,444
8.6
426
Ease of Setup
7.9
4,198
8.3
375
Ease of Admin
8.2
1,559
8.5
284
Quality of Support
8.3
2,613
9.7
355
Has the product been a good partner in doing business?
8.7
1,539
9.5
283
Product Direction (% positive)
8.3
2,786
9.7
338
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1224
|
Verified
Not enough data
8.4
1267
|
Verified
Not enough data
8.3
1178
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1065
|
Verified
Not enough data
Generative AI
7.7
182
Not enough data
7.7
180
Not enough data
Agentic AI - Help Desk
8.6
74
Not enough data
8.5
66
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
Not enough data
8.6
1215
|
Verified
Not enough data
8.2
861
Not enough data
8.0
809
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
557
|
Verified
Not enough data
8.3
822
|
Verified
Not enough data
8.6
699
|
Verified
Not enough data
8.3
636
|
Verified
Not enough data
8.2
1158
|
Verified
Not enough data
8.3
1176
|
Verified
Not enough data
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
220
Not enough data
Generative AI
7.6
152
Not enough data
User Analysis
Not enough data
8.0
157
Not enough data
8.1
173
User Support
Not enough data
8.2
166
Not enough data
8.0
144
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
9.0
195
Platform Basics - Digital Adoption Platform
Not enough data
8.4
42
Not enough data
8.8
53
Analytics - Digital Adoption Platform
Not enough data
8.3
44
Functions - Digital Adoption Platform
Not enough data
8.6
51
Not enough data
8.8
59
Agentic AI - Digital Adoption Platform
Not enough data
7.2
29
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
52
Not enough data
7.8
48
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.6
128
Not enough data
8.4
120
Not enough data
7.6
119
Not enough data
Design
8.4
118
Not enough data
8.0
119
Not enough data
8.3
121
Not enough data
8.4
121
Not enough data
8.5
116
Not enough data
Generative AI
7.5
113
Not enough data
7.6
112
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.6
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.2
59
Not enough data
8.3
57
Not enough data
8.4
57
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.3
144
Not enough data
Automation
8.3
152
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.4
139
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Not enough data
7.8
110
Not enough data
Communication
8.5
313
|
Verified
Not enough data
8.6
332
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
7.8
162
Not enough data
Internal Use
8.3
822
|
Verified
Not enough data
8.3
298
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.4
322
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
326
|
Verified
Not enough data
Generative AI
7.3
128
7.6
51
Self-Service Experience
8.6
596
8.9
149
8.3
580
8.8
142
8.3
529
8.2
95
8.0
216
7.0
68
8.4
226
8.2
85
Self-Service Platform
8.4
225
8.6
92
8.6
233
8.1
89
7.7
204
7.6
78
8.5
217
8.0
89
Agentic AI - Customer Self-Service
8.5
8
7.1
13
8.5
8
7.3
13
8.9
9
6.8
13
8.8
8
7.1
14
8.8
8
6.8
12
8.8
8
7.7
13
8.8
8
7.1
13
Generative AI
7.9(won by default)
56
Not enough data
8.1(won by default)
56
Not enough data
Process
8.6(won by default)
246
Not enough data
8.6(won by default)
266
Not enough data
8.3(won by default)
227
Not enough data
Channels
8.8(won by default)
275
Not enough data
8.4(won by default)
250
Not enough data
8.5(won by default)
233
Not enough data
8.6(won by default)
234
Not enough data
8.6(won by default)
216
Not enough data
Insight
8.6(won by default)
232
Not enough data
8.8(won by default)
267
Not enough data
8.5(won by default)
206
Not enough data
8.7(won by default)
254
Not enough data
Generative AI
8.0
81
Not enough data
8.0
82
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Whatfix are categorized as Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Whatfix is categorized as Product Analytics and Digital Adoption Platform
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.3%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Computer Software
15.3%
Information Technology and Services
13.9%
Financial Services
3.8%
Insurance
3.6%
Banking
3.2%
Other
60.2%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What does Whatfix do?
3 Comments
RK
What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos...Read more
At what rate is Whatfix growing year on year?
1 Comment
GF
I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing...Read more
Which of the following is a widget of Whatfix?
1 Comment
GF
Whatfix is a Digital Adoption Platform. The platform has several products and features.
Product Analytics is a product where a customer can see user...Read more
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