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Compare Salesforce Service Cloud Software and Upland Panviva 
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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Salesforce Service Cloud
Star Rating
(7,180)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansUpland Panviva
Star Rating
(93)4.6 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland PanvivaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Upland Panviva. Users appreciate its comprehensive features, such as the ability to create work orders directly within the dashboard and easily integrate with other software, making daily operations smoother.
- Users say that Upland Panviva shines in its ease of use, with a higher score in this area. Reviewers highlight its structured information management, which is particularly beneficial in industries requiring accuracy and compliance. They find it effective for reducing the time spent searching for information.
- According to verified reviews, Salesforce Service Cloud is praised for its quick implementation process. Users mention that it was easy to integrate their existing business processes, with AI capabilities that help automate follow-up reminders and emails, enhancing customer service efficiency.
- Reviewers mention that while Upland Panviva offers a solid tool for real-time resource management, it has a much lower total number of reviews, which may indicate less widespread user experience. However, users appreciate the flexibility of the platform for creating various content types, making it a versatile choice for instructional and product material.
- G2 reviewers highlight the quality of support provided by Upland Panviva, which scores higher in this area. Users express satisfaction with the responsiveness and effectiveness of support, noting that it contributes positively to their overall experience with the software.
- Users report that Salesforce Service Cloud, despite its higher overall satisfaction, faces challenges in specific areas like ease of setup compared to Upland Panviva. While Salesforce is feature-rich, some users find the initial setup process to be more complex, which can be a consideration for teams looking for a straightforward onboarding experience.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Upland Panviva
No pricing availableFree Trial
Salesforce Service Cloud
Free Trial is available
Upland Panviva
No trial information availableRatings
Meets Requirements
8.6
2,770
8.8
79
Ease of Use
8.4
5,345
9.1
83
Ease of Setup
7.9
4,102
8.4
63
Ease of Admin
8.2
1,532
8.3
61
Quality of Support
8.3
2,550
9.1
80
Has the product been a good partner in doing business?
8.7
1,513
9.1
59
Product Direction (% positive)
8.2
2,730
9.0
81
Features by Category
Ticket and Case Management
8.5
1205
|
Verified
Not enough data
8.4
1201
|
Verified
Not enough data
8.3
1234
|
Verified
Not enough data
8.3
1154
|
Verified
Not enough data
8.1
980
Not enough data
7.9
1168
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.5
1031
|
Verified
Not enough data
Generative AI
7.6
177
Not enough data
7.6
176
Not enough data
Agentic AI - Help Desk
8.1
53
Not enough data
8.3
54
Not enough data
8.2
55
Not enough data
Communication Channels
8.4
1021
|
Verified
Not enough data
8.6
1204
|
Verified
Not enough data
8.1
847
Not enough data
8.0
806
|
Verified
Not enough data
8.1
765
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
693
|
Verified
Not enough data
8.3
612
|
Verified
Not enough data
8.2
1145
|
Verified
Not enough data
8.2
1164
|
Verified
Not enough data
Administration
8.8
228
8.4
24
8.8
227
8.4
24
8.6
224
8.5
24
Knowledge Management
8.7
219
9.5
27
8.5
211
8.7
25
8.4
209
7.7
25
Compliance
8.7
227
8.7
26
8.7
224
8.9
28
8.6
224
9.0
26
8.6
221
8.7
26
Customer Support
8.1
210
8.5
27
8.2
203
Feature Not Available
8.0
192
8.1
26
Data Security
8.6
216
7.9
26
8.7
217
7.7
25
9.0
218
8.5
26
9.1
218
6.7
26
Administration
8.6
209
8.0
24
8.8
210
9.2
25
8.9
214
9.1
27
Generative AI
7.5
148
6.3
18
Channels
8.5
120
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
114
Not enough data
8.0
115
Not enough data
8.2
117
Not enough data
8.4
117
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.7
69
Not enough data
8.7
66
Not enough data
8.7
68
Not enough data
Engagement
8.8
67
Not enough data
8.8
67
Not enough data
8.8
67
Not enough data
Performance
8.7
67
Not enough data
8.8
67
Not enough data
Generative AI
7.7
58
Not enough data
7.9
59
Not enough data
Knowledge Pages
Not enough data
8.0
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
7.9
22
Not enough data
Feature Not Available
Not enough data
8.2
21
Knowledge Dissemination
Not enough data
7.8
22
Not enough data
8.6
22
Not enough data
8.9
22
Not enough data
8.3
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
21
Not enough data
6.7
19
Not enough data
8.1
21
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
102
Not enough data
8.7
100
Not enough data
8.1
99
Not enough data
8.2
102
Not enough data
Support Automation
8.1
100
Not enough data
8.1
99
Not enough data
8.1
100
Not enough data
8.0
97
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Customer Support
8.3
143
Not enough data
7.9
138
Not enough data
8.2
138
Not enough data
Automation
8.2
141
Not enough data
8.2
142
Not enough data
8.1
141
Not enough data
Artificial Intelligence
7.6
136
Not enough data
7.6
136
Not enough data
7.3
133
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
322
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
9.0
14
8.3
579
8.2
12
8.3
528
8.3
10
8.0
214
8.2
10
8.4
224
9.5
10
Self-Service Platform
8.4
223
8.7
10
8.6
228
Feature Not Available
7.6
199
Feature Not Available
8.5
215
9.0
10
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
53
Not enough data
8.0(won by default)
53
Not enough data
Process
8.6(won by default)
243
Not enough data
8.6(won by default)
263
Not enough data
8.3(won by default)
224
Not enough data
Channels
8.8(won by default)
272
Not enough data
8.4(won by default)
247
Not enough data
8.5(won by default)
230
Not enough data
8.6(won by default)
231
Not enough data
8.6(won by default)
213
Not enough data
Insight
8.6(won by default)
229
Not enough data
8.8(won by default)
264
Not enough data
8.5(won by default)
203
Not enough data
8.7(won by default)
251
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Upland Panviva are categorized as Contact Center Knowledge Base and Customer Self-Service
Unique Categories
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Upland Panviva is categorized as Knowledge Base and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland Panviva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.8%
Other
63.7%
Hospital & Health Care
33.0%
Insurance
14.3%
Telecommunications
7.7%
Medical Devices
6.6%
Financial Services
6.6%
Other
31.9%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Upland Panviva has no discussions with answers
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