Introducing G2.ai, the future of software buying.Try now
Compare Salesforce Service Cloud Software and Track-It! 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Salesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Track-It! offers a solid ticket creation user experience with a score of 8.4, while Salesforce Service Cloud slightly edges ahead with a score of 8.5, indicating a more refined interface for ticket management.
- Reviewers mention that Track-It! has a strong asset management feature with a score of 8.1, but Salesforce Service Cloud excels in overall customer health scores and monitoring, scoring 8.0 and 8.3 respectively, which helps businesses keep track of customer engagement more effectively.
- G2 users highlight that Track-It! has a decent SLA management score of 8.3, but Salesforce Service Cloud's response automation feature, scoring 8.2, allows for quicker resolutions, enhancing customer satisfaction through faster service delivery.
- Users on G2 report that Track-It! has a good ticket collaboration score of 7.6, but Salesforce Service Cloud shines with a score of 8.2, indicating better tools for team collaboration on customer issues, which is crucial for effective service management.
- Reviewers mention that Track-It! has a user-friendly interface with an ease of use score of 7.9, but Salesforce Service Cloud surpasses this with a score of 8.4, suggesting a more intuitive experience for users navigating the platform.
- Users say that while Track-It! has a solid reporting and analytics feature with a score of 7.4, Salesforce Service Cloud's reporting capabilities, scoring 8.2, provide deeper insights and more customizable dashboards, which are essential for data-driven decision-making.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Track-It!
No pricing availableFree Trial
Salesforce Service Cloud
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
8.6
2,757
7.8
86
Ease of Use
8.4
5,332
7.9
88
Ease of Setup
7.9
4,091
7.6
51
Ease of Admin
8.2
1,525
7.9
52
Quality of Support
8.3
2,538
7.7
66
Has the product been a good partner in doing business?
8.7
1,506
8.1
50
Product Direction (% positive)
8.2
2,718
5.7
85
Features by Category
Ticket and Case Management
8.5
1202
|
Verified
8.4
16
|
Verified
8.4
1200
|
Verified
7.4
16
|
Verified
8.3
1229
|
Verified
8.0
16
|
Verified
8.3
1152
|
Verified
7.9
14
8.1
978
8.3
9
7.9
1166
|
Verified
7.5
16
8.3
1148
|
Verified
7.6
15
8.5
1026
|
Verified
8.2
10
Generative AI
7.6
176
Not enough data
7.6
175
Not enough data
Agentic AI - Help Desk
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Not enough data
Communication Channels
8.4
1019
|
Verified
8.3
11
|
Verified
8.6
1203
|
Verified
8.2
14
|
Verified
8.1
845
8.3
9
8.0
804
|
Verified
7.7
8
8.1
764
7.9
8
Platform
7.8
552
|
Verified
7.7
8
|
Verified
8.3
816
|
Verified
8.5
10
|
Verified
8.6
691
|
Verified
8.2
10
|
Verified
8.3
609
|
Verified
8.8
7
|
Verified
8.2
1143
|
Verified
7.7
14
|
Verified
8.2
1162
|
Verified
7.6
13
|
Verified
Customer Information
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Not enough data
Predictions
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Not enough data
Platform
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Not enough data
Generative AI
7.3
169
Not enough data
7.3
167
Not enough data
Agentic AI - Customer Success
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Not enough data
Administration
Not enough data
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Service Desk
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Not enough data
Knowledge Management
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Not enough data
Compliance
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Not enough data
Customer Support
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Not enough data
Data Security
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Not enough data
Administration
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Not enough data
Generative AI
7.5
147
Not enough data
Channels
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Not enough data
Design
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Not enough data
Generative AI
7.4
110
Not enough data
7.5
109
Not enough data
Usability
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Not enough data
Reporting
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Not enough data
Generative AI
7.6
178
Not enough data
7.6
179
Not enough data
Quality Assurance
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Not enough data
Engagement
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Not enough data
Performance
8.6
66
Not enough data
8.8
66
Not enough data
Generative AI
7.7
57
Not enough data
7.9
58
Not enough data
Channels
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Not enough data
Generative AI
7.0
216
Not enough data
Functions
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Not enough data
Agentic AI - Contact Center
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Administrative
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Not enough data
Support Automation
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Not enough data
Generative AI
7.4
94
Not enough data
7.4
93
Not enough data
Customer Support
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Not enough data
Automation
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Not enough data
Artificial Intelligence
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Not enough data
Generative AI
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Not enough data
Communication
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Not enough data
Internal Use
8.3
816
|
Verified
8.5
10
|
Verified
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Not enough data
Process
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Not enough data
Channels
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Not enough data
Insight
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Incident Management
Not enough data
7.4
36
Not enough data
7.5
38
Not enough data
8.5
40
Not enough data
6.5
32
Not enough data
6.8
33
Reporting
Not enough data
7.2
35
Not enough data
7.8
29
Not enough data
6.7
24
Access & Usability
Not enough data
6.7
20
Not enough data
7.5
31
Not enough data
8.3
32
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Track-It! are categorized as Help Desk
Unique Categories
Salesforce Service Cloud is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Live Chat, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Self-Service
Track-It! is categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Track-It! has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
