Compare Salesforce Service Cloud Software and Smartsupp 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (96.3% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free 1 operator Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSmartsupp
Star Rating
(1,035)4.7 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in overall performance, boasting a significantly higher G2 Score compared to Smartsupp. Users appreciate its powerful AI capabilities and seamless integration with Salesforce data, which enhances the efficiency of customer support operations.
- Users say that Smartsupp shines in its user-friendly design, with many highlighting its intuitive interface and quick installation process. This makes it particularly appealing for small businesses looking for a straightforward solution to engage customers in real time.
- Reviewers mention that Agentforce Service offers robust automation features that help agents resolve issues faster. Users have noted the platform's ability to automate routine tasks, which significantly improves productivity and customer satisfaction.
- According to verified reviews, Smartsupp is praised for its combination of live chat, chatbots, and visitor tracking in one platform. This integration allows businesses to understand customer behavior better and respond quickly, which is a major advantage for those focused on real-time engagement.
- G2 reviewers highlight that while Agentforce Service has a steeper learning curve, its configurability and powerful features make it a strong choice for mid-market companies that require a comprehensive solution for managing various business areas.
- Users report that Smartsupp's focus on small businesses is evident in its free entry-level pricing, making it accessible for startups and smaller teams. However, some users feel that it may lack the depth of features found in more robust platforms like Agentforce Service.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Smartsupp
FREE
Free
1 operator Per Month
Ideal for individuals enhancing website performance with Live Chat.
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.9
863
Ease of Use
8.4
5,383
9.2
891
Ease of Setup
7.9
4,139
9.1
787
Ease of Admin
8.2
1,536
9.0
689
Quality of Support
8.3
2,573
8.9
702
Has the product been a good partner in doing business?
8.7
1,517
9.0
628
Product Direction (% positive)
8.3
2,753
9.2
875
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
8.8
564
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Messenger
Not enough data
8.7
193
Not enough data
7.8
185
Not enough data
9.2
201
Not enough data
8.7
194
Channels
Not enough data
8.0
177
Not enough data
9.0
187
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Customers
Not enough data
8.3
174
Not enough data
8.3
175
Not enough data
8.3
178
Not enough data
8.2
169
Not enough data
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
71
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Responses
Not enough data
8.6
339
Not enough data
8.7
336
Not enough data
8.7
330
Not enough data
8.6
331
Not enough data
Feature Not Available
Platform
Not enough data
9.1
343
Not enough data
8.8
332
Not enough data
8.7
322
Not enough data
8.6
321
Not enough data
8.0
299
Not enough data
8.6
313
Not enough data
8.7
318
Generative AI
Not enough data
8.0
278
Not enough data
Feature Not Available
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
144
8.6
163
7.9
139
8.0
161
8.2
139
8.2
159
Automation
8.2
143
8.3
157
8.2
143
8.5
155
8.1
143
8.4
156
Artificial Intelligence
7.6
138
8.3
152
7.7
137
8.4
157
7.4
134
8.2
153
Generative AI
7.8
108
Feature Not Available
7.7
107
Feature Not Available
7.7
108
Feature Not Available
Communication
8.5
310
|
Verified
9.2
598
8.6
329
|
Verified
9.0
591
8.4
275
|
Verified
Feature Not Available
8.5
277
|
Verified
9.0
562
7.8
160
Feature Not Available
Internal Use
8.3
819
|
Verified
8.8
564
8.3
296
|
Verified
8.7
565
8.5
288
|
Verified
Feature Not Available
8.4
318
|
Verified
Feature Not Available
8.5
289
|
Verified
8.6
550
8.7
323
|
Verified
Feature Not Available
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Smartsupp are categorized as Live Chat and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Self-Service
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Retail
7.2%
Apparel & Fashion
4.1%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.5%
Other
77.4%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Smartsupp has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
