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Compare Richpanel and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (82.2% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Free Per Month
Richpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansTidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user engagement, with its live chat and customer support features allowing for quick responses to customer queries. Users appreciate the ease of setup, noting that Tidio can be implemented swiftly, which enhances overall support efficiency.
- According to verified reviews, Richpanel stands out for its ability to unify customer conversations across multiple channels like email, live chat, and social media. Users highlight this feature as a significant advantage, helping teams respond faster and stay organized.
- Users say that Richpanel's self-service setup is intuitive and user-friendly, making it ideal for customer service teams to handle complex scenarios without getting bogged down by simpler issues. This focus on efficiency is a key selling point for many small businesses.
- Reviewers mention that Tidio's new Lyro AI agent is a game-changer, automatically creating a knowledge base from the website and facilitating seamless transitions between AI and human operators. This feature significantly improves response accuracy and customer satisfaction.
- G2 reviewers highlight Richpanel's strong support quality, with many users praising the assistance they receive during the integration of new processes. This level of support is crucial for businesses looking to optimize their customer service operations.
- According to recent feedback, Tidio's notification system allows users to stay connected even when offline, which helps reduce response times and ensures that customer inquiries are addressed promptly, enhancing overall engagement.
Pricing
Entry-Level Pricing
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Richpanel
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.2
74
9.1
1,305
Ease of Use
9.2
75
9.3
1,323
Ease of Setup
9.2
37
9.2
1,063
Ease of Admin
9.4
36
9.2
947
Quality of Support
9.6
70
9.2
1,139
Has the product been a good partner in doing business?
9.7
37
9.2
897
Product Direction (% positive)
9.5
65
9.2
1,173
Features by Category
Ticket and Case Management
9.0
33
8.5
83
9.3
33
8.4
81
9.0
34
8.4
87
8.9
34
8.6
88
8.7
30
7.9
71
9.2
31
8.6
80
9.1
31
8.2
75
9.3
33
8.4
75
Generative AI
Feature Not Available
7.2
46
8.9
15
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
9.5
35
8.7
80
9.5
35
8.7
78
9.3
33
9.2
87
9.3
30
8.0
73
8.7
27
7.2
68
Platform
8.6
32
8.8
104
8.7
34
|
Verified
8.9
718
|
Verified
9.2
32
9.0
109
9.1
32
8.7
110
8.8
34
8.2
94
8.9
33
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
9.3
28
8.4
124
9.4
29
8.1
117
9.2
28
8.1
118
9.2
22
8.4
120
Support Automation
8.9
28
8.4
113
9.2
31
8.3
110
9.1
30
8.5
110
9.0
28
8.4
115
Generative AI
8.5
13
8.1
70
8.5
12
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.2
13
7.8
85
8.1
13
7.4
79
Feature Not Available
7.2
80
Communication
9.0
33
|
Verified
9.3
749
|
Verified
8.7
36
|
Verified
9.1
752
|
Verified
8.2
28
|
Verified
8.5
540
8.7
30
|
Verified
9.1
649
|
Verified
8.1
26
|
Verified
8.5
482
|
Verified
Internal Use
8.7
34
|
Verified
8.9
718
|
Verified
8.8
29
|
Verified
9.0
616
|
Verified
8.4
26
|
Verified
8.8
613
|
Verified
8.8
29
|
Verified
8.6
583
|
Verified
9.1
30
|
Verified
8.8
568
|
Verified
8.9
32
|
Verified
8.7
593
|
Verified
Generative AI
8.1
15
8.1
54
Self-Service Experience
8.6
31
8.7
90
8.5
28
8.8
81
8.0
22
8.7
26
8.3
25
8.8
87
8.3
26
8.9
88
Self-Service Platform
8.8
25
8.7
90
8.7
25
9.0
94
8.3
25
8.8
88
8.7
26
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
8.5
9
5.2
7
8.7
9
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Richpanel and Tidio are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and E-Commerce Tools
Unique Categories
Richpanel has no unique categories
Reviews
Reviewers' Company Size
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Retail
8.2%
Marketing and Advertising
7.3%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Richpanel has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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