1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Richpanel Discussions](https://www.g2.com/products/richpanel/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a596aa66b07410e9d38ac99c0ac70599/richpanel.png "Product Avatar Image") ](/products/richpanel/reviews) [ Richpanel ](/products/richpanel/reviews) (94)4.7/5 Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security Show More * * * ### 78.0 Nps Score Already have Richpanel? ### All Richpanel Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - [ # What do you like most about Richpanel for customer support, and what needs improvement? ](/discussions/what-do-you-like-most-about-richpanel-for-customer-support-and-what-needs-improvement) What do you like most about Richpanel for customer support, and what needs improvement? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Richpanel+questions+and+get+answers+from+expert+users+in+our+Richpanel+Discussions+section.&title=Richpanel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Richpanel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Richpanel+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss%0aAsk+Richpanel+questions+and+get+answers+from+expert+users+in+our+Richpanel+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Richpanel+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss%0aAsk+Richpanel+questions+and+get+answers+from+expert+users+in+our+Richpanel+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Richpanel used for? ](/discussions/what-is-richpanel-used-for) What is Richpanel used for? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Richpanel+questions+and+get+answers+from+expert+users+in+our+Richpanel+Discussions+section.&title=Richpanel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Richpanel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Richpanel+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss%0aAsk+Richpanel+questions+and+get+answers+from+expert+users+in+our+Richpanel+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Richpanel+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss%0aAsk+Richpanel+questions+and+get+answers+from+expert+users+in+our+Richpanel+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/richpanel/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/8c8deda624d4578828b46187281f0777/richpanel.svg "Product Avatar Image") ### Have you used Richpanel before? Answer a few questions to help the Richpanel community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frichpanel%2Fdiscuss%3Fsmall_ask%3Drichpanel) No