Compare Pipedrive and User.com 
At a Glance
Market Segments
Small-Business (72.6% of reviews)
Small-Business (76.5% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
No pricing available
Pipedrive
Star Rating
(2,972)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansUser.com
Star Rating
(51)4.3 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in user experience, with many users highlighting its intuitive interface and powerful sales automation tools. One user mentioned, "It's like having an assistant, telling me what to do every day," showcasing how it effectively supports daily tasks.
- Users say that User.com offers a unique blend of CRM and marketing automation, which is particularly beneficial for businesses looking to unify their customer data. A user noted, "It unifies customer data, campaigns, chat, and analytics in one cohesive system," making it a strong choice for those needing an all-in-one platform.
- Reviewers mention that Pipedrive's implementation process is quick and straightforward, with users appreciating features like the good search functionality that simplifies client management. One user stated, "I like how easy it is to sort clients," indicating a smooth onboarding experience.
- According to verified reviews, User.com shines in its ability to create user segments based on specific behaviors, which is particularly useful for targeted marketing efforts. A user expressed appreciation for how it "bridges that weird gap between cold, hard data and actual communication," highlighting its effectiveness in data-driven marketing.
- G2 reviewers report that while Pipedrive has a strong focus on sales management, it may not be as robust in marketing features compared to User.com. Users have noted that Pipedrive's email marketing capabilities are decent but not as comprehensive as User.com's offerings, which received praise for their depth and integration.
- Users say that while User.com has a higher score in areas like workflow capability and user management, Pipedrive's overall satisfaction and market presence are significantly stronger, as reflected in its higher G2 Score. This suggests that Pipedrive may be a more reliable choice for businesses prioritizing sales processes.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
User.com
No pricing availableFree Trial
Pipedrive
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
8.5
2,577
8.3
41
Ease of Use
8.9
2,614
8.5
41
Ease of Setup
8.7
1,621
8.6
20
Ease of Admin
8.6
1,020
9.2
17
Quality of Support
8.4
2,203
8.7
39
Has the product been a good partner in doing business?
8.7
988
8.3
17
Product Direction (% positive)
8.8
2,539
8.7
37
Features by Category
Sales Force Automation
8.5
2040
|
Verified
6.9
8
|
Verified
Feature Not Available
Feature Not Available
8.9
2101
|
Verified
8.1
8
|
Verified
8.6
2095
|
Verified
8.5
8
|
Verified
7.7
1614
|
Verified
Not enough data
8.3
1119
|
Verified
8.6
6
|
Verified
7.7
1615
|
Verified
6.4
6
|
Verified
7.7
1569
6.7
5
|
Verified
7.8
1674
7.2
6
|
Verified
Marketing Automation
7.5
1511
|
Verified
8.6
7
|
Verified
7.5
1492
|
Verified
8.3
8
|
Verified
8.5
1848
|
Verified
9.0
8
|
Verified
7.5
1448
|
Verified
9.7
5
|
Verified
Customer Support
7.9
1008
7.5
8
|
Verified
7.8
988
9.0
8
|
Verified
8.0
1019
8.3
9
|
Verified
7.5
1476
7.2
6
|
Verified
7.7
961
7.6
7
|
Verified
Reporting & Analytics
8.0
1871
|
Verified
7.1
8
|
Verified
8.3
1958
|
Verified
7.6
9
|
Verified
7.9
1720
|
Verified
7.4
7
|
Verified
Mobile & Social
7.6
1424
|
Verified
7.8
6
7.4
1376
|
Verified
7.5
6
7.9
1590
|
Verified
Not enough data
Platform
8.2
1343
|
Verified
Not enough data
8.3
1335
9.3
5
|
Verified
8.4
1358
|
Verified
9.4
6
|
Verified
8.2
1169
|
Verified
Not enough data
7.3
1059
|
Verified
Not enough data
7.8
1171
Not enough data
8.7
1325
|
Verified
7.2
6
|
Verified
7.8
1125
Not enough data
Integration
8.1
1228
|
Verified
8.6
6
|
Verified
8.0
1163
|
Verified
7.8
6
|
Verified
7.8
1092
|
Verified
7.2
6
|
Verified
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
7.3
169
Not enough data
7.6
172
Not enough data
7.5
170
Not enough data
7.3
169
Not enough data
7.3
168
Not enough data
7.3
169
Not enough data
7.6
172
Not enough data
Email Marketing
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Not enough data
Reporting & Analytics
7.5
192
Not enough data
8.2
205
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Not enough data
Integration
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Not enough data
Email Marketing
Not enough data
8.6
11
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.5
9
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Lead Management
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Campaign Management
Not enough data
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Social
Not enough data
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
8.0
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Platform
Not enough data
8.7
5
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
|
Verified
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Not enough data
Additional Functionality
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
9.3
5
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
7.6
7
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Sales Performance Management
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Not enough data
Incentives
6.9
391
Not enough data
7.4
400
Not enough data
Feature Not Available
Not enough data
7.1
395
Not enough data
Personalization
7.7
414
Not enough data
7.9
408
Not enough data
8.3
428
Not enough data
8.0
411
Not enough data
Administrative
7.8
408
Not enough data
7.7
401
Not enough data
7.5
387
Not enough data
Agentic AI - Email Tracking
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Not enough data
Analytics
8.0
255
Not enough data
8.2
256
Not enough data
8.1
249
Not enough data
Customizations
8.2
267
Not enough data
8.3
256
Not enough data
8.3
269
Not enough data
7.9
257
Not enough data
8.3
258
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Not enough data
Data Sourcing
7.8
425
Not enough data
8.0
431
Not enough data
7.9
426
Not enough data
8.4
435
Not enough data
8.0
420
Not enough data
Predictive Analytics
7.7
422
Not enough data
7.8
424
Not enough data
7.4
407
Not enough data
7.7
416
Not enough data
Sales Management
8.7
441
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
441
Not enough data
Categories
Categories
Shared Categories
Pipedrive and User.com are categorized as CRM
Unique Categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
User.com is categorized as Live Chat, Marketing Automation, Visitor Identification, and Push Notification
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.9%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.2%
Real Estate
3.2%
Other
61.5%
Marketing and Advertising
20.4%
Computer Software
12.2%
Information Technology and Services
12.2%
Internet
8.2%
Accounting
6.1%
Other
40.8%
Alternatives
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
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