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At a Glance
Market Segments
Small-Business (72.3% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
No pricing available
Pipedrive
Star Rating
(2,814)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansUser.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in Contact & Account Management with a score of 8.5, while User.com falls short with a score of 7.3. Reviewers mention that Pipedrive's intuitive interface makes it easier to manage customer relationships effectively.
- Reviewers mention that User.com outshines Pipedrive in Marketing ROI Analytics, scoring 9.7 compared to Pipedrive's 7.5. Users on G2 appreciate User.com's robust analytics features that help track the effectiveness of marketing campaigns.
- Users say that Pipedrive's Opportunity & Pipeline Management is highly rated at 8.8, while User.com scores 8.5. Reviewers highlight Pipedrive's visual pipeline that simplifies tracking sales opportunities.
- G2 users report that User.com offers superior Email Marketing capabilities, scoring 8.6 compared to Pipedrive's 7.4. Users mention that User.com provides better tools for building and personalizing emails, enhancing engagement.
- Reviewers mention that Pipedrive's Ease of Use is rated at 8.9, which is higher than User.com's 8.5. Users appreciate Pipedrive's straightforward setup process, making it accessible for small businesses.
- Users on G2 report that User.com has a more comprehensive Customer Support Portal, scoring 9.6 against Pipedrive's 7.7. Reviewers highlight the extensive resources available in User.com's support portal, which aids in resolving issues quickly.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
User.com
No pricing availableFree Trial
Pipedrive
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
8.5
2,483
8.2
40
Ease of Use
8.9
2,519
8.5
40
Ease of Setup
8.7
1,538
8.5
19
Ease of Admin
8.6
994
9.2
17
Quality of Support
8.4
2,123
8.7
38
Has the product been a good partner in doing business?
8.7
962
8.3
17
Product Direction (% positive)
8.8
2,447
8.7
36
Features by Category
Sales Force Automation
8.5
2000
|
Verified
6.9
8
|
Verified
Feature Not Available
Feature Not Available
8.8
2037
|
Verified
8.1
8
|
Verified
8.6
2048
|
Verified
8.5
8
|
Verified
7.7
1609
|
Verified
Not enough data
8.3
1100
|
Verified
8.6
6
|
Verified
7.7
1610
|
Verified
6.4
6
|
Verified
7.7
1565
6.7
5
|
Verified
7.8
1667
7.2
6
|
Verified
Marketing Automation
7.5
1497
|
Verified
8.6
7
|
Verified
7.5
1483
|
Verified
8.3
8
|
Verified
8.5
1819
|
Verified
9.0
8
|
Verified
7.5
1446
|
Verified
9.7
5
|
Verified
Customer Support
7.9
1005
7.5
8
|
Verified
7.8
986
9.0
8
|
Verified
8.0
1016
8.3
9
|
Verified
7.5
1474
7.2
6
|
Verified
7.7
959
7.6
7
|
Verified
Reporting & Analytics
8.0
1853
|
Verified
7.1
8
|
Verified
8.3
1941
|
Verified
7.6
9
|
Verified
7.9
1716
|
Verified
7.4
7
|
Verified
Mobile & Social
7.6
1422
|
Verified
7.8
6
7.4
1376
|
Verified
7.5
6
7.9
1583
|
Verified
Not enough data
Platform
8.2
1333
|
Verified
Not enough data
8.3
1315
9.3
5
|
Verified
8.4
1352
|
Verified
9.4
6
|
Verified
8.2
1167
|
Verified
Not enough data
7.3
1059
|
Verified
Not enough data
7.8
1168
Not enough data
8.7
1317
|
Verified
7.2
6
|
Verified
7.8
1123
Not enough data
Integration
8.1
1224
|
Verified
8.6
6
|
Verified
8.0
1157
|
Verified
7.8
6
|
Verified
7.9
1090
|
Verified
7.2
6
|
Verified
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
7.2
167
Not enough data
7.5
168
Not enough data
7.4
166
Not enough data
7.2
167
Not enough data
7.3
166
Not enough data
7.3
167
Not enough data
7.5
168
Not enough data
Email Marketing
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Not enough data
Reporting & Analytics
7.5
192
Not enough data
8.2
204
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Not enough data
Integration
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Not enough data
Email Marketing
Not enough data
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Lead Management
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Campaign Management
Not enough data
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Social
Not enough data
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Platform
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Not enough data
Additional Functionality
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
9.3
5
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
7.6
7
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Sales Performance Management
7.2
65
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Incentives
6.9
391
Not enough data
7.4
399
Not enough data
Feature Not Available
Not enough data
7.1
394
Not enough data
Personalization
7.7
413
Not enough data
7.9
406
Not enough data
8.2
424
Not enough data
8.0
410
Not enough data
Administrative
7.8
405
Not enough data
7.7
399
Not enough data
7.5
386
Not enough data
Agentic AI - Email Tracking
7.7
56
Not enough data
7.7
56
Not enough data
7.6
55
Not enough data
7.5
54
Not enough data
7.6
55
Not enough data
7.8
55
Not enough data
8.1
54
Not enough data
Analytics
8.0
253
Not enough data
8.2
255
Not enough data
8.1
247
Not enough data
Customizations
8.2
265
Not enough data
8.3
254
Not enough data
8.3
266
Not enough data
7.9
255
Not enough data
8.3
256
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
7.3
57
Not enough data
7.4
57
Not enough data
7.4
57
Not enough data
7.3
57
Not enough data
7.2
56
Not enough data
Data Sourcing
7.8
424
Not enough data
8.0
428
Not enough data
7.9
425
Not enough data
8.4
432
Not enough data
8.0
418
Not enough data
Predictive Analytics
7.7
420
Not enough data
7.8
422
Not enough data
7.3
405
Not enough data
7.7
413
Not enough data
Sales Management
8.6
438
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
437
Not enough data
Categories
Categories
Shared Categories
Pipedrive and User.com are categorized as CRM
Unique Categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
User.com is categorized as Live Chat, Marketing Automation, Visitor Identification, and Push Notification
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.7%
Information Technology and Services
10.2%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Alternatives
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
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