Compare NiCE CXone and Ozonetel
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (62.4% of reviews)
Entry-Level Pricing
Starting at $110.00 1 Agent Per Month
No pricing available
NiCE CXone
Star Rating
(1,730)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $110.00 1 Agent Per Month
Browse all 5 pricing plans
Ozonetel
Star Rating
(624)4.6 out of 5
Market Segments
Mid-Market (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Ozonetel
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in providing a comprehensive set of features for performance tracking, with users appreciating its ability to pull calls from reports efficiently. This functionality allows teams to maintain situational awareness and improve customer interactions.
- Users say Ozonetel stands out for its robust omnichannel capabilities, integrating voice, SMS, WhatsApp, and chat into a single platform. This feature is particularly praised for enhancing communication flexibility and streamlining workflows, making it a strong choice for businesses with diverse customer engagement needs.
- Reviewers mention that NiCE CXone Mpower offers a user-friendly dashboard that can be easily customized, helping teams monitor incoming calls and agent performance effectively. This ease of use contributes to a higher overall service level, according to user feedback.
- According to verified reviews, Ozonetel is noted for its quick resolution of technical issues, with users expressing satisfaction over the support provided. This reliability in customer service is a significant advantage for businesses that prioritize uninterrupted operations.
- G2 reviewers highlight that while NiCE CXone Mpower has a solid performance in analytics and reporting, it may not match the ease of integration with existing systems that Ozonetel offers. Users appreciate Ozonetel's seamless integration with CRMs and help desks, which enhances operational efficiency.
- Users report that NiCE CXone Mpower has a slightly lower overall satisfaction score compared to Ozonetel, indicating that while it has strong features, there may be areas for improvement in user experience and support. This is reflected in the feedback regarding the need for more intuitive setup processes.
Pricing
Entry-Level Pricing
NiCE CXone
CXone Omnichannel Suite
Starting at $110.00
1 Agent Per Month
Includes both Digital and Voice Agent plus
- Omnichannel blended routing for digital and voice
- Universal queue with concurrent interaction handling
- Voice and digital capture, storage, search and playback
Ozonetel
No pricing availableFree Trial
NiCE CXone
Free Trial is available
Ozonetel
Free Trial is available
Ratings
Meets Requirements
8.7
1,193
8.9
554
Ease of Use
8.7
1,211
9.1
564
Ease of Setup
8.0
453
9.1
397
Ease of Admin
8.3
439
9.0
265
Quality of Support
8.3
1,113
9.0
554
Has the product been a good partner in doing business?
8.2
436
9.2
259
Product Direction (% positive)
8.2
1,109
9.6
555
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
8.7
27
|
Verified
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
9.1
148
|
Verified
9.0
287
|
Verified
9.1
153
|
Verified
Not enough data
Not enough data
Agent Tools
9.0
263
|
Verified
8.6
135
|
Verified
8.9
276
|
Verified
8.9
140
|
Verified
9.2
313
|
Verified
9.2
149
|
Verified
Automation
8.8
230
|
Verified
8.8
126
|
Verified
9.0
247
|
Verified
9.0
134
|
Verified
8.9
210
|
Verified
8.8
126
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
9.5
22
8.8
7
9.4
21
8.3
7
9.2
22
Knowledge Management
8.8
7
9.2
22
7.6
7
9.1
22
8.1
7
9.2
22
Compliance
8.1
7
9.3
24
8.1
7
9.2
23
9.0
7
9.3
23
7.4
7
9.2
22
Customer Support
7.9
7
8.8
23
8.1
7
9.4
23
7.6
7
9.2
23
Data Security
8.3
7
9.4
24
8.6
7
9.3
24
8.3
7
9.4
24
8.8
7
9.3
24
Administration
8.8
7
9.3
21
8.8
7
9.2
21
8.6
7
9.3
22
Generative AI
Not enough data
9.3
14
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
627
|
Verified
9.1
202
|
Verified
8.5
326
|
Verified
8.9
177
8.5
352
|
Verified
8.8
164
|
Verified
8.3
296
|
Verified
8.6
170
|
Verified
8.5
350
|
Verified
8.8
170
Generative AI
7.0
48
8.5
122
Functions
8.8
653
|
Verified
8.9
193
|
Verified
9.0
692
|
Verified
9.0
193
|
Verified
8.9
547
|
Verified
9.1
192
|
Verified
8.7
386
|
Verified
8.8
174
8.8
458
|
Verified
9.1
188
|
Verified
8.9
553
|
Verified
9.2
197
|
Verified
8.8
556
|
Verified
9.0
191
8.7
497
|
Verified
9.0
179
|
Verified
Agentic AI - Contact Center
8.1
6
9.3
10
7.8
6
8.8
12
8.3
6
9.5
10
7.8
6
9.7
10
Administrative
8.6
516
|
Verified
8.8
193
|
Verified
8.9
546
|
Verified
9.1
204
|
Verified
8.6
643
|
Verified
9.1
209
|
Verified
9.0
513
|
Verified
9.0
187
|
Verified
8.9
432
|
Verified
9.1
188
|
Verified
Functionality
Not enough data
9.0
146
Not enough data
9.0
142
Not enough data
9.0
133
Support
Not enough data
9.0
129
Not enough data
9.0
133
Not enough data
9.2
136
Workforce Management
9.3
289
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
Administration
8.9
230
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
9.0
151
7.5
27
8.9
150
8.8
34
9.0
154
9.2
38
9.1
155
8.6
35
9.1
155
9.4
31
9.2
155
9.3
37
9.2
150
Generative AI
Feature Not Available
8.8
103
Workforce Management
9.4
36
9.1
156
9.0
33
9.2
154
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
9.3
157
8.8
39
9.3
158
Customer Support
Not enough data
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Automation
Not enough data
9.0
45
Not enough data
9.0
43
Not enough data
9.1
43
Artificial Intelligence
Not enough data
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Generative AI
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Communication
Not enough data
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Internal Use
9.1
11
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Generative AI
Not enough data
8.9
57
Self-Service Experience
8.1
7
9.3
86
7.5
8
9.2
85
7.5
8
8.9
82
7.5
8
9.0
82
7.3
8
Feature Not Available
Self-Service Platform
8.3
8
9.1
83
8.3
8
9.1
88
7.9
8
8.9
83
8.1
7
9.1
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Generative AI
6.7
5
9.4
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
9.2
6
Not enough data
9.4
6
Calling
Not enough data
9.2
162
Not enough data
8.5
143
Not enough data
9.2
155
Not enough data
9.4
156
Not enough data
10.0
6
Contacts
Not enough data
8.9
149
Not enough data
8.7
145
Not enough data
8.8
147
Insights
Not enough data
8.8
143
Not enough data
9.1
151
Not enough data
8.7
139
Not enough data
8.5
139
Not enough data
8.6
137
Not enough data
8.7
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone and Ozonetel are categorized as Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Call Center Infrastructure (CCI), Contact Center, and Customer Self-Service
Unique Categories
NiCE CXone is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Contact Center Workforce, Proactive Notification, and AI Customer Support Agents
Ozonetel is categorized as Outbound Call Tracking, Communication Platform as a Service (CPaaS), and Live Chat
Reviews
Reviewers' Company Size
NiCE CXone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.5%
Financial Services
14.7%
Hospital & Health Care
8.4%
Consumer Services
7.3%
Education Management
7.1%
Insurance
6.5%
Other
56.1%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
AA
In three months of use, 40 hours a week.... Not that often thankfullyRead more
What is NICE CXone used for?
1 Comment
SI
NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good...Read more
Can I use this application for auto dialed jobs?
1 Comment
LH
Yes. This software has a option with chat, email and voice dailRead more
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
2 Comments
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
