# Top 10 NiCE CXone Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 1,730 If you are considering NiCE CXone, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking time saving, user friendly software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to NiCE CXone include phone calls and user interface. The best overall NiCE CXone alternative is Talkdesk. Other similar apps like NiCE CXone are Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, 8x8 Contact Center, and Agentforce Service (formerly Salesforce Service Cloud). NiCE CXone alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce). ## Best Paid & Free Alternatives to NiCE CXone - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) ## Top 10 Alternatives to NiCE CXone Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how NiCE CXone stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Telecommunications, and Retail, and find the best product for your business. ### 1. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,502 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to NiCE CXone, Talkdesk is: - Easier to set up - Easier to do business with - Easier to admin Categories in common with NiCE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [NiCE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs RingCentral Contact Center](https://www.g2.com/compare/ringcentral-contact-center-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-talkdesk) - [Talkdesk vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-talkdesk) ### 2. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 610 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to NiCE CXone, Five9 Intelligent Cloud Contact Center Platform is: - More expensive - Easier to do business with - Easier to set up Categories in common with NiCE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [NiCE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs RingCentral Contact Center](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringcentral-contact-center) - [Five9 Intelligent Cloud Contact Center Platform vs Sprinklr Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) ### 3. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,538 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to NiCE CXone, Genesys Cloud CX is: - More expensive - Easier to set up - Easier to do business with Categories in common with NiCE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [NiCE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingCentral Contact Center](https://www.g2.com/compare/genesys-cloud-cx-vs-ringcentral-contact-center) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) ### 4. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 252 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Reviewers say compared to NiCE CXone, 8x8 Contact Center is: - Easier to do business with Categories in common with NiCE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [NiCE CXone vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs Talkdesk](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [8x8 Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [8x8 Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/8x8-contact-center-vs-agentforce-service-formerly-salesforce-service-cloud) - [8x8 Contact Center vs RingCentral Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringcentral-contact-center) - [8x8 Contact Center vs Sprinklr Service](https://www.g2.com/compare/8x8-contact-center-vs-sprinklr-service) - [8x8 Contact Center vs CloudTalk](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [8x8 Contact Center vs Calabrio ONE](https://www.g2.com/compare/8x8-contact-center-vs-calabrio-one) - [8x8 Contact Center vs Amazon Connect](https://www.g2.com/compare/8x8-contact-center-vs-amazon-connect) ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,315 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to NiCE CXone, Agentforce Service (formerly Salesforce Service Cloud) is: - More expensive - Easier to do business with Categories in common with NiCE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [NiCE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs RingCentral Contact Center](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringcentral-contact-center) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprinklr Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Calabrio ONE](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-calabrio-one) - [Agentforce Service (formerly Salesforce Service Cloud) vs Amazon Connect](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-amazon-connect) ### 6. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) By RingCentral **Average Rating:** 4.1/5 **Total Reviews:** 198 RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform. Reviewers say compared to NiCE CXone, RingCentral Contact Center is: - More expensive - Easier to set up - Easier to admin Categories in common with NiCE CXone: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Help Desk](https://www.g2.com/categories/help-desk), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [NiCE CXone vs RingCentral Contact Center](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center) **Compare RingCentral Contact Center with other alternatives:** - [RingCentral Contact Center vs Talkdesk](https://www.g2.com/compare/ringcentral-contact-center-vs-talkdesk) - [RingCentral Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringcentral-contact-center) - [RingCentral Contact Center vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Sprinklr Service](https://www.g2.com/compare/ringcentral-contact-center-vs-sprinklr-service) - [RingCentral Contact Center vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) ### 7. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 733 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Reviewers say compared to NiCE CXone, Sprinklr Service is: - More expensive - Easier to do business with Categories in common with NiCE CXone: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [NiCE CXone vs Sprinklr Service](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-sprinklr-service) - [Sprinklr Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Sprinklr Service vs RingCentral Contact Center](https://www.g2.com/compare/ringcentral-contact-center-vs-sprinklr-service) - [Sprinklr Service vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [Sprinklr Service vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-sprinklr-service) - [Sprinklr Service vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-sprinklr-service) ### 8. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,758 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to NiCE CXone, CloudTalk is: - Easier to set up - Easier to do business with - Easier to admin Categories in common with NiCE CXone: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [NiCE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs RingCentral Contact Center](https://www.g2.com/compare/cloudtalk-vs-ringcentral-contact-center) - [CloudTalk vs Sprinklr Service](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [CloudTalk vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-cloudtalk) - [CloudTalk vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-cloudtalk) ### 9. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) By Verint **Average Rating:** 4.5/5 **Total Reviews:** 385 Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system. Reviewers say compared to NiCE CXone, Calabrio ONE is: - More expensive - Better at support - Easier to set up Categories in common with NiCE CXone: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [NiCE CXone vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-nice-cxone) **Compare Calabrio ONE with other alternatives:** - [Calabrio ONE vs Talkdesk](https://www.g2.com/compare/calabrio-one-vs-talkdesk) - [Calabrio ONE vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/calabrio-one-vs-five9-intelligent-cloud-contact-center-platform) - [Calabrio ONE vs Genesys Cloud CX](https://www.g2.com/compare/calabrio-one-vs-genesys-cloud-cx) - [Calabrio ONE vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-calabrio-one) - [Calabrio ONE vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-calabrio-one) - [Calabrio ONE vs RingCentral Contact Center](https://www.g2.com/compare/calabrio-one-vs-ringcentral-contact-center) - [Calabrio ONE vs Sprinklr Service](https://www.g2.com/compare/calabrio-one-vs-sprinklr-service) - [Calabrio ONE vs CloudTalk](https://www.g2.com/compare/calabrio-one-vs-cloudtalk) - [Calabrio ONE vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-calabrio-one) ### 10. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) By Amazon Web Services (AWS) **Average Rating:** 4.4/5 **Total Reviews:** 74 Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Reviewers say compared to NiCE CXone, Amazon Connect is: - Easier to set up - More expensive - Easier to admin Categories in common with NiCE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [NiCE CXone vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-nice-cxone) **Compare Amazon Connect with other alternatives:** - [Amazon Connect vs Talkdesk](https://www.g2.com/compare/amazon-connect-vs-talkdesk) - [Amazon Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Amazon Connect vs Genesys Cloud CX](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) - [Amazon Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-amazon-connect) - [Amazon Connect vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-amazon-connect) - [Amazon Connect vs RingCentral Contact Center](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) - [Amazon Connect vs Sprinklr Service](https://www.g2.com/compare/amazon-connect-vs-sprinklr-service) - [Amazon Connect vs CloudTalk](https://www.g2.com/compare/amazon-connect-vs-cloudtalk) - [Amazon Connect vs Calabrio ONE](https://www.g2.com/compare/amazon-connect-vs-calabrio-one) ## Explore Articles - [Best customer communication management software for small business](https://www.g2.com/discussions/best-customer-communication-management-software-for-small-business) - [What's the top-rated voice control app for office productivity](https://www.g2.com/discussions/what-s-the-top-rated-voice-control-app-for-office-productivity) - [Most reliable EDI solution for healthcare providers](https://www.g2.com/discussions/what-s-the-most-reliable-edi-solution-for-healthcare-providers) - [Affordable virtual event software options](https://www.g2.com/discussions/affordable-virtual-event-software-options) - [What is the best solution for managing multi-language content workflows?](https://www.g2.com/discussions/what-is-the-best-solution-for-managing-multi-language-content-workflows) - [Which recruiting automation platform offers the fastest candidate sourcing?](https://www.g2.com/discussions/which-recruiting-automation-platform-offers-the-fastest-candidate-sourcing) ## Spotlight Categories - [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) - [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure) - [Purchasing Software](https://www.g2.com/categories/purchasing-software)