# Top 10 NICE CXone Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 1,730 Looking for alternatives or competitors to NICE CXone? Contact Center Software is a widely used technology, and many people are seeking simple, time saving software solutions with live chat, session recording, and session summary notes. Other important factors to consider when researching alternatives to NICE CXone include reporting features and phone calls. The best overall NICE CXone alternative is Talkdesk. Other similar apps like NICE CXone are Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, 8x8 Contact Center, and Avaya Contact Center. NICE CXone alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce). ## Best Paid & Free Alternatives to NICE CXone - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) ## Top 10 Alternatives to NICE CXone Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how NICE CXone stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Telecommunications, and Retail, and find the best product for your business. ### 1. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,601 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to NICE CXone, Talkdesk is: - Easier to set up - Easier to do business with - Easier to admin Categories in common with NICE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [Talkdesk vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs RingCentral Contact Center](https://www.g2.com/compare/ringcentral-contact-center-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-talkdesk) ### 2. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 625 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to NICE CXone, Five9 Intelligent Cloud Contact Center Platform is: - More expensive - Easier to do business with - Easier to set up Categories in common with NICE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs RingCentral Contact Center](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringcentral-contact-center) - [Five9 Intelligent Cloud Contact Center Platform vs Sprinklr Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) ### 3. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,577 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to NICE CXone, Genesys Cloud CX is: - More expensive - Easier to set up - Easier to do business with Categories in common with NICE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingCentral Contact Center](https://www.g2.com/compare/genesys-cloud-cx-vs-ringcentral-contact-center) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) ### 4. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 261 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Reviewers say compared to NICE CXone, 8x8 Contact Center is: - Easier to do business with Categories in common with NICE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [NICE CXone vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs Talkdesk](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [8x8 Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [8x8 Contact Center vs Avaya Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-avaya-contact-center) - [8x8 Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/8x8-contact-center-vs-agentforce-service-formerly-salesforce-service-cloud) - [8x8 Contact Center vs RingCentral Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringcentral-contact-center) - [8x8 Contact Center vs Sprinklr Service](https://www.g2.com/compare/8x8-contact-center-vs-sprinklr-service) - [8x8 Contact Center vs CloudTalk](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [8x8 Contact Center vs Amazon Connect](https://www.g2.com/compare/8x8-contact-center-vs-amazon-connect) ### 5. [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) By Avaya **Average Rating:** 4.1/5 **Total Reviews:** 181 Avaya Contact Center, powered by Avaya Infinity, is a cloud-native platform delivering omnichannel orchestration across voice, email, chat, and SMS with AI-powered automation, intelligent routing, and flexible deployment (cloud, hybrid, or on-premises). Reviewers say compared to NICE CXone, Avaya Contact Center is: - Slower to reach roi - More expensive Categories in common with NICE CXone: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [NICE CXone vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-nice-cxone) **Compare Avaya Contact Center with other alternatives:** - [Avaya Contact Center vs Talkdesk](https://www.g2.com/compare/avaya-contact-center-vs-talkdesk) - [Avaya Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/avaya-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [Avaya Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) - [Avaya Contact Center vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-avaya-contact-center) - [Avaya Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-avaya-contact-center) - [Avaya Contact Center vs RingCentral Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-ringcentral-contact-center) - [Avaya Contact Center vs Sprinklr Service](https://www.g2.com/compare/avaya-contact-center-vs-sprinklr-service) - [Avaya Contact Center vs CloudTalk](https://www.g2.com/compare/avaya-contact-center-vs-cloudtalk) - [Avaya Contact Center vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-avaya-contact-center) ### 6. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 8,433 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to NICE CXone, Agentforce Service (formerly Salesforce Service Cloud) is: - More expensive - Easier to do business with Categories in common with NICE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs Avaya Contact Center](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-avaya-contact-center) - [Agentforce Service (formerly Salesforce Service Cloud) vs RingCentral Contact Center](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringcentral-contact-center) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprinklr Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Amazon Connect](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-amazon-connect) ### 7. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) By RingCentral **Average Rating:** 4.1/5 **Total Reviews:** 241 RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform. Reviewers say compared to NICE CXone, RingCentral Contact Center is: - More expensive - Easier to set up - Easier to admin Categories in common with NICE CXone: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Help Desk](https://www.g2.com/categories/help-desk), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [NICE CXone vs RingCentral Contact Center](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center) **Compare RingCentral Contact Center with other alternatives:** - [RingCentral Contact Center vs Talkdesk](https://www.g2.com/compare/ringcentral-contact-center-vs-talkdesk) - [RingCentral Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringcentral-contact-center) - [RingCentral Contact Center vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Sprinklr Service](https://www.g2.com/compare/ringcentral-contact-center-vs-sprinklr-service) - [RingCentral Contact Center vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringcentral-contact-center) - [RingCentral Contact Center vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) ### 8. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 761 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Reviewers say compared to NICE CXone, Sprinklr Service is: - More expensive - Easier to do business with - Easier to set up Categories in common with NICE CXone: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [NICE CXone vs Sprinklr Service](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-sprinklr-service) - [Sprinklr Service vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-sprinklr-service) - [Sprinklr Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Sprinklr Service vs RingCentral Contact Center](https://www.g2.com/compare/ringcentral-contact-center-vs-sprinklr-service) - [Sprinklr Service vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [Sprinklr Service vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-sprinklr-service) ### 9. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,938 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to NICE CXone, CloudTalk is: - Easier to set up - Easier to do business with - Easier to admin Categories in common with NICE CXone: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [CloudTalk vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-cloudtalk) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs RingCentral Contact Center](https://www.g2.com/compare/cloudtalk-vs-ringcentral-contact-center) - [CloudTalk vs Sprinklr Service](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [CloudTalk vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-cloudtalk) ### 10. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) By Amazon Web Services (AWS) **Average Rating:** 4.4/5 **Total Reviews:** 93 Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Reviewers say compared to NICE CXone, Amazon Connect is: - Easier to admin - Easier to set up - Easier to do business with Categories in common with NICE CXone: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [NICE CXone vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-nice-cxone) **Compare Amazon Connect with other alternatives:** - [Amazon Connect vs Talkdesk](https://www.g2.com/compare/amazon-connect-vs-talkdesk) - [Amazon Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Amazon Connect vs Genesys Cloud CX](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) - [Amazon Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-amazon-connect) - [Amazon Connect vs Avaya Contact Center](https://www.g2.com/compare/amazon-connect-vs-avaya-contact-center) - [Amazon Connect vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-amazon-connect) - [Amazon Connect vs RingCentral Contact Center](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center) - [Amazon Connect vs Sprinklr Service](https://www.g2.com/compare/amazon-connect-vs-sprinklr-service) - [Amazon Connect vs CloudTalk](https://www.g2.com/compare/amazon-connect-vs-cloudtalk) --- ## NICE CXone Alternatives FAQs ### What are the best alternatives to NiCE CXone in 2026? The best alternatives to NiCE CXone include Talkdesk (4.4/5 stars with 2,504 reviews), Genesys Cloud CX (4.4/5 stars with 1,549 reviews), and Five9 Intelligent Cloud Contact Center Platform (4.1/5 stars with 611 reviews). These platforms offer strong omnichannel capabilities, AI-driven automation, and superior ease of administration and setup. Talkdesk stands out for its AI-powered automation-first solutions and seamless integrations, Genesys Cloud CX for its unified omnichannel platform with advanced AI and workforce management, and Five9 for its robust cloud contact center features and ease of use. ### What features do alternatives offer that NiCE CXone does not? NiCE CXone lacks native AI Text-to-Speech capabilities, which are available natively in alternatives like Talkdesk, Genesys Cloud CX, and 8x8 Contact Center. Additionally, NiCE CXone has reported issues with call stability, integration challenges, and limited customization options compared to some alternatives. ### Which Contact Center tools do reviewers recommend instead of NiCE CXone? Reviewers consistently recommend [Talkdesk](https://www.g2.com/products/talkdesk/reviews) for its intuitive interface, AI-driven call routing, and comprehensive omnichannel support, highlighting its ease of setup and superior customer support. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is favored for its scalability, unified platform, and powerful AI capabilities that enhance customer experience and agent productivity. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) is recommended for its user-friendly design, reliable performance, and strong CRM integrations. These alternatives are preferred for their advanced features, better stability, and more flexible customization compared to NiCE CXone. ### How does NiCE CXone compare to Talkdesk? According to G2 data, [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) has an average rating of 4.3/5 from 1,730 reviews, while [Talkdesk](https://www.g2.com/products/talkdesk/reviews) holds a slightly higher average rating of 4.4/5 from 2,504 reviews. Talkdesk leads NiCE CXone by 0.2 points in meeting requirements (8.9 vs 8.7), 0.4 points in usability (9.1 vs 8.7), 0.8 points in ease of setup (8.8 vs 8.0), 0.6 points in ease of administration (8.9 vs 8.3), 0.5 points in support quality (8.8 vs 8.3), and 0.7 points in ease of doing business (8.9 vs 8.2). User sentiment highlights that Talkdesk excels in ease of use with 310 mentions, efficiency (175), and features (171), compared to NiCE CXone's 29 mentions of ease of use and 21 of features. Both platforms have pros around call management and integrations, but Talkdesk's AI-powered capabilities, such as AI text-to-speech, provide additional advanced features not present in NiCE CXone. However, both products face challenges with call issues and technical problems, with Talkdesk having 119 mentions of call issues and NiCE CXone 12. Talkdesk users report occasional connectivity and reporting limitations, while NiCE CXone users note a steeper learning curve and some performance delays. Overall, Talkdesk offers stronger usability, setup, administration, and AI-driven features, reflected in higher user satisfaction and ratings. ### Why do users choose Talkdesk over NiCE CXone? Users choose [Talkdesk](https://www.g2.com/products/talkdesk/reviews) over NiCE CXone primarily for its superior ease of use, with 310 positive mentions highlighting its intuitive interface and streamlined workflows. Talkdesk's advanced AI features, including AI-powered call routing, real-time transcription, sentiment analysis, and AI text-to-speech, provide actionable insights that enhance agent productivity and customer experience. Additionally, Talkdesk scores higher in ease of setup (8.8 vs 8.0) and ease of administration (8.9 vs 8.3), making deployment and ongoing management more efficient. Users appreciate Talkdesk's seamless CRM integrations, especially with Salesforce and Zendesk, which consolidate customer data and reduce the need to switch between systems. The platform's reliable call quality and scalability also support high-demand environments effectively. Despite some reports of occasional technical glitches and higher pricing for advanced features, Talkdesk's combination of usability, AI-driven automation, and comprehensive reporting tools delivers measurable efficiency gains, improved first-call resolution, and better agent performance, making it the preferred choice for organizations seeking a modern, intelligent contact center solution. ## Explore Articles - [Which cloud yard management platforms have a mobile app for gate check-in so yard staff can process arrivals and departures without a fixed terminal?](https://www.g2.com/discussions/yard-management-which-cloud-yard-management-platforms-have-a-mobile-app-for-gate-check-in-so-yard-staff-can-process-a-63334e92-752c-48e4-8b1c-1dabec308bd2) - [Which contract management platforms are genuinely simple to configure for a team that does not have dedicated IT support?](https://www.g2.com/discussions/which-contract-management-platforms-are-genuinely-simple-to-configure-for-a-team-that-does-not-have-dedicated-it-support) - [What's the top-rated Benefits Consulting solution offering employee benefits communication and enrollment support without overhead?](https://www.g2.com/discussions/what-s-the-top-rated-benefits-consulting-solution-offering-employee-benefits-communication-and-enrollment-support-without-overhead) - [What are the best event management services platforms for coordinating hundreds of events across multiple venues?](https://www.g2.com/discussions/what-are-the-best-event-management-services-platforms-for-coordinating-hundreds-of-events-across-multiple-venues ) - [Which SDP tools offer seamless identity provider integration for enterprise security teams?](https://www.g2.com/discussions/which-sdp-tools-offer-seamless-identity-provider-integration-for-enterprise-security-teams) - [Which video conferencing tools have the simplest setup and onboarding for non-technical teams?](https://www.g2.com/discussions/which-video-conferencing-tools-have-the-simplest-setup-and-onboarding-for-non-technical-teams) ## Spotlight Categories - [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Compensation Management Software](https://www.g2.com/categories/compensation-management)