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[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image")
](/products/nice-cxone/reviews)

[

NICE CXone

](/products/nice-cxone/reviews)

(1,730)4.3/5

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

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### 100

Discussions

### 108

Participants

### 51.0

Nps Score

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### All NICE CXone Discussions

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G2

Pinned by G2 as a common question

•

about 2 years ago

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[
# How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?
](/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?

[

Digital Customer Service Platforms

](https://www.g2.com/tags/digital-customer-service-platforms)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Knowledge Base Software

](https://www.g2.com/tags/contact-center-knowledge-base-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

help desk software

](https://www.g2.com/tags/help-desk-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)[

Call Center Infrastructure (CCI) Software

](https://www.g2.com/tags/call-center-infrastructure-cci-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

Customer Self-Service Software

](https://www.g2.com/tags/customer-self-service-software)[

Customer Service Automation Software

](https://www.g2.com/tags/customer-service-automation-software)

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 (true)\<0\>0\>Upvotes (false)

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0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

almost 3 years ago

More Options 
- 

[
# What is NICE CXone used for?
](/discussions/what-is-nice-cxone-used-for)
What is NICE CXone used for?

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Call Center Infrastructure (CCI) Software

](https://www.g2.com/tags/call-center-infrastructure-cci-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)

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 (true)\<0\>0\>Upvotes (false)

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1 Comment

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 3 years ago

More Options 
- 

[
# What does NICE inContact do?
](/discussions/what-does-nice-incontact-do)
What does NICE inContact do?

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Call Center Infrastructure (CCI) Software

](https://www.g2.com/tags/call-center-infrastructure-cci-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

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[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

almost 4 years ago

More Options 
- 

[
# When did nice acquire inContact?
](/discussions/when-did-nice-acquire-incontact)
When did nice acquire inContact?

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Call Center Infrastructure (CCI) Software

](https://www.g2.com/tags/call-center-infrastructure-cci-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

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[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

about 4 years ago

More Options 
- 

[
# What is inContact?
](/discussions/what-is-incontact)
What is inContact?

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Call Center Infrastructure (CCI) Software

](https://www.g2.com/tags/call-center-infrastructure-cci-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

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[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question")
G2

Pinned by G2 as a common question

•

over 4 years ago

More Options 
- 

[
# What is inContact software?
](/discussions/what-is-incontact-software)
What is inContact software?

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)

Show More

* * *

 (true)\<0\>0\>Upvotes (false)

* * *

0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G2

Verified User

•

over 4 years ago

More Options 
- 

[
# Digital First Platform
](/discussions/digital-first-platform)
Was anyone else sold the Digital First Platform and having issues with it not working, Nice having no one to implement the product, and no support? We have been in implementation for over a year for this product.

[

Digital first

](https://www.g2.com/tags/digital-first)[

Brand Embassy

](https://www.g2.com/tags/brand-embassy)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)[

Call Center Infrastructure (CCI) Software

](https://www.g2.com/tags/call-center-infrastructure-cci-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)

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 (true)\<0\>0\>Upvotes (false)

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0 Comments

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KR

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[Kelsey R.](https://www.g2.com/users/98726589-5057-49ca-83b5-177357808646 "Kelsey R.")

•

almost 5 years ago

Broker

Broker

More Options 
- 

[
# How can we report bugs or issues to get the software cleaner and running more smoothly?
](/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly)
We need a way to report issues to your tech team to get some answers, even if it is just acknowledgment of the problem and an estimated fix time. I find flaws everywhere, but I don't have the time during a call to find a way to report it. Typically I would report the issue to my supervisor, but... [Read more](/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly)

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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 (true)\<0\>0\>Upvotes (false)

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1 Comment

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 ![Stefanie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefanie F.")
SF

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[Stefanie F.](https://www.g2.com/users/59ed8c51-f155-4fa2-a2e3-7b5ac94ca500 "Stefanie F.")

•

over 5 years ago

Inbound Customer Service Representative at Aclara

Inbound Customer Service Representative at Aclara

More Options 
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[
# Does it ever pause or get frozen after a call
](/discussions/does-it-ever-pause-or-get-frozen-after-a-call)
like when you get a call and you end your call does is it get rrozen or say you refused a call.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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 (true)\<0\>0\>Upvotes (false)

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2 Comments

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G2

Verified User

•

about 4 years ago

More Options 
- 

[
# Is there any way to maintain my connection to the agent's leg at all times?
](/discussions/is-there-any-way-to-maintain-my-connection-to-the-agent-s-leg-at-all-times)
We use InContact's Supervisor to monitor our over-the-phone agents, but once the call ends or they finish dialing out to a third party, the agent leg disconnects, so I have to reconnect. On a few occasions, the system allows me to keep my connection, and I can hear their interactions during... [Read more](/discussions/is-there-any-way-to-maintain-my-connection-to-the-agent-s-leg-at-all-times)

[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Call Center Infrastructure (CCI) Software

](https://www.g2.com/tags/call-center-infrastructure-cci-software)[

Contact Center Software

](https://www.g2.com/tags/contact-center-software)[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)

Show More

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 (true)\<0\>0\>Upvotes (false)

* * *

0 Comments

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## Start a New Software Discussion

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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "Product Avatar Image")

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## Top Contributors in NICE CXone

1

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### [Jhee J.](https://www.g2.com/users/3d2cb7b7-b2c8-4e2a-a07b-9db9e6692ae8 "Jhee J.")

Student at Taguig City University

3 pts

2

KR

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### [Katia R.](https://www.g2.com/users/764fa07e-a5bb-43a8-96a0-6032d9a7032d "Katia R.")

Analista Operacional

3 pts

3

 ![Jae L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jae L.")
JL

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### [Jae L.](https://www.g2.com/users/d50ecf79-4777-4ad5-bb24-db48d6818f57 "Jae L.")

Digital Media and Branding Specialist

2 pts

4

 ![Malina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malina G.")
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### [Malina G.](https://www.g2.com/users/9cc8858a-2f49-414c-b0f8-c681efe30c0c "Malina G.")

Administrative Assistant

2 pts

5

TW

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### [Tammy W.](https://www.g2.com/users/8ca27d18-a21a-4836-8233-e1a650cb9cd1 "Tammy W.")

Resolution Team Member

2 pts