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Compare Mixmax and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (53.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$29.00 1 per user/month (billed annually)
$19.00 1 user per month billed annually
Mixmax
Star Rating
(1,435)4.6 out of 5
Market Segments
Small-Business (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per user/month (billed annually)
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,657)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite offers robust ticketing features, but reviewers mention that Mixmax excels with its seamless email integration, making it easier for small businesses to manage customer communications.
- Reviewers say that while Zendesk Support Suite has a strong knowledge base feature, users on G2 highlight that Mixmax's scheduling capabilities are particularly user-friendly, allowing for efficient meeting setups directly from email threads.
- Users say that Zendesk Support Suite's reporting tools are comprehensive, but reviewers mention that Mixmax provides more intuitive analytics that help small businesses track engagement metrics effectively.
- G2 users report that Zendesk Support Suite has a steeper learning curve, with an ease of setup score of 7.9, while users on G2 praise Mixmax for its quick onboarding process and ease of use, scoring 9.0.
- Reviewers mention that Zendesk Support Suite's customer support is reliable, but users report that Mixmax's support team is more responsive and helpful, reflected in its higher quality of support score of 9.0.
- Users report that while Zendesk Support Suite is a solid choice for mid-market companies, Mixmax shines in the small-business segment, with a larger percentage of reviews coming from users in that market, indicating a better fit for smaller teams.
Pricing
Entry-Level Pricing
Mixmax
Inbox Copilot
$29.00
1 per user/month (billed annually)
Inbox Copilot turns your inbox from chaos into control. It automatically organizes your messages and prioritizes the most important, so you never miss what matters.
- Email tracking
- Meeting scheduling
- Inbox categorization and filtering
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Mixmax
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
1,119
8.6
5,115
Ease of Use
9.0
1,130
8.6
5,159
Ease of Setup
9.1
351
8.0
3,183
Ease of Admin
9.0
261
8.2
3,073
Quality of Support
9.0
875
8.4
4,793
Has the product been a good partner in doing business?
9.2
251
8.4
2,999
Product Direction (% positive)
8.4
1,011
8.0
4,769
Features by Category
Ticket and Case Management
Not enough data
8.8
2550
|
Verified
Not enough data
8.7
2565
|
Verified
Not enough data
8.5
2491
|
Verified
Not enough data
8.4
2336
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2385
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2309
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1312
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Integrated Workflows
8.4
296
|
Verified
Not enough data
9.5
440
|
Verified
Not enough data
7.2
181
Not enough data
8.2
237
|
Verified
Not enough data
8.6
312
|
Verified
Not enough data
8.7
253
Not enough data
Feature Not Available
Not enough data
Repeatability and Reportability
8.5
292
|
Verified
Not enough data
8.8
295
|
Verified
Not enough data
8.8
286
|
Verified
Not enough data
8.1
223
|
Verified
Not enough data
6.7
100
Not enough data
AI and Automation
Feature Not Available
Not enough data
7.2
102
Not enough data
8.8
226
Not enough data
Feature Not Available
Not enough data
6.9
98
Not enough data
Generative AI
6.8
81
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Integrations
6.6
97
Not enough data
9.3
198
Not enough data
8.3
140
Not enough data
8.3
140
Not enough data
7.9
121
Not enough data
Branding & Customizatio
8.0
149
Not enough data
8.6
148
Not enough data
8.0
116
Not enough data
Automatic Rules & Configurations
8.8
161
Not enough data
8.8
145
Not enough data
8.5
140
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
7.6
77
|
Verified
Not enough data
8.2
92
|
Verified
Not enough data
Feature Not Available
Not enough data
7.9
81
|
Verified
Not enough data
Personalization
Feature Not Available
Not enough data
8.4
104
|
Verified
Not enough data
8.8
121
|
Verified
Not enough data
8.1
53
Not enough data
Administrative
8.9
124
|
Verified
Not enough data
8.5
94
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
772
Not enough data
8.8
682
Not enough data
8.8
626
Not enough data
Customizations
9.1
724
Not enough data
9.4
787
Not enough data
9.0
721
Not enough data
8.5
561
Not enough data
9.1
750
Not enough data
Generative AI
7.0
155
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mixmax and Zendesk for Customer Service share no categories
Unique Categories
Mixmax is categorized as Sales Engagement, Google Workspace for Sales, Email Tracking, Sales Performance Management, and Business Scheduling
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Mixmax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.2%
Information Technology and Services
11.8%
Marketing and Advertising
11.5%
Financial Services
3.4%
Staffing and Recruiting
3.1%
Other
51.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What features am I overlooking besides reminders, scheduling and templates?
4 Comments
MM
Great question Leland. Our two most jaw-dropping features are...
1. Our Rules engine, which is like an even easier Zapier for sales. For example you can...Read more
What Mixmax feature do you find most useful for maintaining good relationships with leads?
3 Comments
MB
Being able to see if they opened the email is helpful.Read more
Can I add a user to my account that has a different email extension?
2 Comments
MM
Hi Karim, you can add members to your workspace, whether that be your personal email or a team mate, from the Members & Billing section.
Hot link =>...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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