Compare Mihup and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Mihup
Star Rating
(69)4.7 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MihupZendesk for Customer Service
Star Rating
(6,799)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries more efficient, as all tickets and emails are consolidated in one place.
- Users say that Mihup stands out for its advanced analytics capabilities, particularly in understanding customer sentiments. Reviewers highlight its ability to analyze conversations and automatically detect emotions, which helps businesses gain insights without the need to listen to every call.
- According to verified reviews, Zendesk for Customer Service is praised for its quick implementation process. Users mention that the onboarding wizard is intuitive, allowing teams to get up and running swiftly, which is crucial for maintaining customer support efficiency.
- Reviewers mention that Mihup offers impressive customization options tailored to client requirements. This flexibility is a significant advantage for businesses looking to adapt the software to their specific needs, enhancing overall user satisfaction.
- G2 reviewers highlight that while Zendesk for Customer Service has a robust feature set, including generative AI for creating multi-level responses, it faces challenges in meeting the unique workflow needs of some users, who report occasional configuration difficulties.
- Users report that Mihup's ability to turn voice and text interactions into actionable intelligence is remarkable, but its overall market presence and user feedback volume are significantly lower than Zendesk's, which may impact the reliability of its support and community resources.
Pricing
Entry-Level Pricing
Mihup
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Mihup
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.2
64
8.6
5,178
Ease of Use
9.3
68
8.6
5,286
Ease of Setup
9.2
67
8.0
3,247
Ease of Admin
9.4
16
8.2
3,113
Quality of Support
9.1
64
8.4
4,914
Has the product been a good partner in doing business?
9.2
15
8.4
3,036
Product Direction (% positive)
9.6
65
8.0
4,833
Features by Category
Ticket and Case Management
Not enough data
8.8
2581
|
Verified
Not enough data
8.7
2608
|
Verified
Not enough data
8.5
2536
|
Verified
Not enough data
8.4
2370
|
Verified
Not enough data
8.2
1932
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1864
|
Verified
Generative AI
Not enough data
7.6
387
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2067
|
Verified
Not enough data
8.8
2330
|
Verified
Not enough data
8.4
1745
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Lead Facilitation
9.5
23
Not enough data
9.4
24
Not enough data
9.5
22
Not enough data
9.1
21
Not enough data
Organization
9.2
22
Not enough data
9.4
21
Not enough data
9.1
21
Not enough data
Performance Analysis
9.4
22
Not enough data
9.2
20
Not enough data
Sales Analysis
9.3
20
Not enough data
9.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
9.0
15
Not enough data
Agentic AI - AI Sales Assistant
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.8
25
Not enough data
9.7
27
Not enough data
9.8
27
Not enough data
9.6
24
Not enough data
Artificial Intelligence - Conversation Intelligence
9.7
23
Not enough data
9.7
22
Not enough data
Not enough data
Not enough data
Generative AI
9.8
21
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Quality Assurance
9.5
32
Not enough data
9.2
31
Not enough data
9.4
31
Not enough data
Engagement
9.3
30
Not enough data
9.2
31
Not enough data
9.3
30
Not enough data
Performance
9.2
31
Not enough data
9.4
29
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
31
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
9.3
15
Feature Not Available
Self-Service Experience
9.6
24
8.5
1510
9.6
23
8.5
1441
9.6
23
8.0
1024
9.8
22
7.7
647
9.6
23
8.0
779
Self-Service Platform
9.8
23
8.2
829
9.7
23
8.2
845
9.9
24
7.7
664
9.8
21
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
8.9
23
Not enough data
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Deployment & Integration - Voice Recognition
9.7
5
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Performance Optimization - Voice Recognition
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
5
Not enough data
Security & Compliance - Voice Recognition
9.2
6
Not enough data
9.0
5
Not enough data
8.9
6
Not enough data
Advanced AI & Biometric Features - Voice Recognition
9.7
6
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Agentic AI - Voice Recognition
10.0
5
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.6
21
Not enough data
9.8
21
Not enough data
9.6
18
Not enough data
9.6
19
Not enough data
Feedback
9.7
19
Not enough data
9.9
20
Not enough data
9.8
21
Not enough data
10.0
21
Not enough data
10.0
21
Not enough data
10.0
18
Not enough data
9.7
19
Not enough data
Generative AI
9.8
10
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mihup and Zendesk for Customer Service are categorized as AI Customer Support Agents and Customer Self-Service
Unique Categories
Mihup is categorized as Speech Analytics, Conversation Intelligence, AI Sales Assistant, Contact Center Quality Assurance, Voice Recognition, Sales Coaching, and AI Voice Assistants
Zendesk for Customer Service is categorized as AI Agents For Business Operations, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Mihup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
20.6%
Consumer Services
10.3%
Information Technology and Services
8.8%
Computer Software
7.4%
Retail
5.9%
Other
47.1%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Mihup has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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