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Compare Mihup and Zendesk for Customer Service 
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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Mihup
Star Rating
(66)4.7 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MihupZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mihup excels in mobile optimization, scoring 9.8 compared to Zendesk Support Suite's 7.7. Reviewers mention that Mihup's mobile app is intuitive and allows for seamless customer interactions on the go, while Zendesk's mobile experience is often described as less user-friendly.
- Reviewers mention that Mihup offers superior automation capabilities, with a score of 9.7 versus Zendesk's 8.2. Users say that Mihup's automation features, such as automated ticket routing and response suggestions, significantly enhance efficiency, whereas Zendesk's automation tools are seen as more basic and less customizable.
- Users on G2 highlight Mihup's advanced artificial intelligence features, scoring 9.9 compared to Zendesk's 7.6. Reviewers say that Mihup's AI-driven insights and chatbots provide more accurate responses and better customer engagement, while Zendesk's AI functionalities are perceived as limited and less effective.
- Reviewers mention that Mihup shines in personalization, achieving a score of 9.6 against Zendesk's 8.0. Users report that Mihup allows for tailored customer experiences through customizable workflows and targeted messaging, whereas Zendesk's personalization options are considered less robust.
- G2 users report that Mihup's integrations score 9.8, significantly higher than Zendesk's 8.1. Reviewers say that Mihup seamlessly connects with a wider range of third-party applications, making it easier to create a cohesive tech stack, while Zendesk's integration capabilities are viewed as more limited and sometimes cumbersome.
- Users say that Mihup's knowledge base and community forums are highly rated at 9.6, compared to Zendesk's 8.5 and 8.0 respectively. Reviewers mention that Mihup's resources are more comprehensive and user-friendly, facilitating better self-service options for customers, while Zendesk's knowledge base is often described as less intuitive and harder to navigate.
Pricing
Entry-Level Pricing
Mihup
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Mihup
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.2
61
8.6
5,118
Ease of Use
9.3
65
8.6
5,162
Ease of Setup
9.2
64
8.0
3,186
Ease of Admin
9.4
14
8.2
3,073
Quality of Support
9.2
61
8.4
4,796
Has the product been a good partner in doing business?
9.1
13
8.4
2,999
Product Direction (% positive)
9.6
62
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Lead Facilitation
9.5
23
Not enough data
9.4
24
Not enough data
9.5
22
Not enough data
9.1
21
Not enough data
Organization
9.2
22
Not enough data
9.4
21
Not enough data
9.1
21
Not enough data
Performance Analysis
9.4
22
Not enough data
9.2
20
Not enough data
Sales Analysis
9.3
20
Not enough data
9.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
9.0
15
Not enough data
Agentic AI - AI Sales Assistant
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.9
24
Not enough data
9.7
25
Not enough data
9.8
25
Not enough data
9.6
23
Not enough data
Agent Performance Management
9.7
23
Not enough data
9.8
21
Not enough data
9.7
21
Not enough data
Generative AI
9.8
20
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Quality Assurance
9.5
31
Not enough data
9.2
31
Not enough data
9.4
31
Not enough data
Engagement
9.3
30
Not enough data
9.2
31
Not enough data
9.3
30
Not enough data
Performance
9.2
31
Not enough data
9.4
29
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
31
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
9.3
15
Feature Not Available
Self-Service Experience
9.6
24
8.5
1499
9.6
23
8.5
1436
9.6
23
8.0
1024
9.8
22
7.7
648
9.6
23
8.0
780
Self-Service Platform
9.8
23
8.2
828
9.7
23
8.2
841
9.9
23
7.7
658
9.8
21
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
8.9
23
Not enough data
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Deployment & Integration - Voice Recognition
9.7
5
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Performance Optimization - Voice Recognition
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
5
Not enough data
Security & Compliance - Voice Recognition
9.2
6
Not enough data
9.0
5
Not enough data
8.9
6
Not enough data
Advanced AI & Biometric Features - Voice Recognition
9.7
6
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Agentic AI - Voice Recognition
10.0
5
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.6
21
Not enough data
9.8
20
Not enough data
9.6
18
Not enough data
9.7
18
Not enough data
Feedback
9.7
19
Not enough data
9.9
20
Not enough data
9.8
21
Not enough data
10.0
20
Not enough data
10.0
21
Not enough data
10.0
18
Not enough data
9.7
19
Not enough data
Generative AI
9.8
10
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mihup and Zendesk for Customer Service are categorized as AI Customer Support Agents and Customer Self-Service
Unique Categories
Mihup is categorized as Speech Analytics, Conversation Intelligence, AI Sales Assistant, Contact Center Quality Assurance, Voice Recognition, Sales Coaching, and AI Voice Assistants
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Mihup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
21.5%
Consumer Services
10.8%
Information Technology and Services
7.7%
Computer Software
7.7%
Retail
6.2%
Other
46.2%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Mihup has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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