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At a Glance
Market Segments
Mid-Market (35.2% of reviews)
Small-Business (74.2% of reviews)
Entry-Level Pricing
$6.00 1 User Per Month
0
Microsoft 365
Star Rating
(5,632)4.6 out of 5
Market Segments
Mid-Market (35.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansZoho Mail
Star Rating
(671)4.4 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Entry-Level Pricing
0
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft 365 excels in its overall star rating of 4.6, providing a robust suite of tools that cater well to mid-market businesses, while Zoho Mail, with a rating of 4.4, is particularly favored by small businesses, as noted by 72.7% of its reviews.
- Reviewers mention that Microsoft 365's entry-level price of $6.00 is competitive, but users appreciate that Zoho Mail offers a free tier, making it an attractive option for startups and small businesses looking to minimize costs.
- G2 users highlight that Microsoft 365 has a higher score for meeting requirements (9.3) compared to Zoho Mail (8.9), indicating that Microsoft 365's features are more aligned with the needs of larger organizations, while Zoho Mail shines in customizable viewing options (9.1) that cater to user preferences.
- Users on G2 report that both platforms have similar ease of use scores (9.0), but Microsoft 365 slightly edges out in ease of setup (8.8) compared to Zoho Mail (8.5), suggesting a smoother onboarding experience for new users.
- Reviewers mention that Zoho Mail offers superior AI features, such as AI Text-to-Speech (8.7) and AI Image-to-Text (8.4), which are particularly beneficial for accessibility, while Microsoft 365's AI capabilities, like AI Text-to-Image (7.8), are seen as less advanced.
- Users say that both platforms provide excellent calendar collaboration features, scoring 9.0 for Microsoft 365 and 9.2 for Zoho Mail, with reviewers noting that Zoho Mail's multiple calendar management and import events features are particularly user-friendly and efficient.
Pricing
Entry-Level Pricing
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Zoho Mail
Free
0
Get started for free!
- 5GB /User Mailbox Storage
- Online office apps (Writer, Sheet, Show)
- Integrated chat
Free Trial
Microsoft 365
Free Trial is available
Zoho Mail
Free Trial is available
Ratings
Meets Requirements
9.3
4,665
9.0
562
Ease of Use
9.0
4,714
9.0
565
Ease of Setup
8.9
1,274
8.6
231
Ease of Admin
8.7
960
8.7
183
Quality of Support
8.5
3,935
8.4
490
Has the product been a good partner in doing business?
8.8
933
8.8
173
Product Direction (% positive)
8.8
4,601
8.5
543
Features by Category
File Management
9.3
179
Not enough data
9.3
178
Not enough data
9.4
177
Not enough data
9.0
171
Not enough data
8.9
173
Not enough data
Agentic AI - Cloud Content Collaboration
8.7
76
Not enough data
8.7
75
Not enough data
8.8
76
Not enough data
Collaboration
9.2
176
Not enough data
9.5
176
Not enough data
9.1
175
Not enough data
8.8
172
Not enough data
Administration
9.2
170
Not enough data
9.2
170
Not enough data
9.1
167
Not enough data
8.9
168
Not enough data
8.8
163
Not enough data
9.4
170
Not enough data
Platform
9.3
183
Not enough data
8.8
178
Not enough data
9.0
178
Not enough data
8.8
180
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.5
179
Not enough data
9.2
181
Not enough data
8.8
177
Not enough data
Business Instant Messaging
9.1
179
Not enough data
9.2
178
Not enough data
Business Instant Messaging
9.1
178
Not enough data
9.2
181
Not enough data
9.0
175
Not enough data
Generative AI - Business Instant Messaging
8.7
133
Not enough data
AI - Business Instant Messaging
8.6
132
Not enough data
8.6
133
Not enough data
8.5
133
Not enough data
8.7
136
Not enough data
Agentic AI - Business Instant Messaging
8.6
85
Not enough data
8.5
85
Not enough data
Browser
Not enough data
9.8
14
Not enough data
9.4
14
Not enough data
9.5
13
User Tools
Not enough data
9.0
13
Not enough data
9.5
13
Not enough data
9.6
13
Editing Tools
Not enough data
9.2
13
Not enough data
9.4
12
Workspace Options
Not enough data
9.2
13
Not enough data
9.3
12
Presenter Tools
8.9
124
Not enough data
8.5
125
Not enough data
8.2
122
Not enough data
8.6
122
Not enough data
Conferencing Options
8.9
128
Not enough data
9.0
126
Not enough data
9.0
130
Not enough data
Application Tools
8.8
120
Not enough data
8.6
122
Not enough data
8.9
122
Not enough data
Agentic AI - Screen Sharing
8.1
37
Not enough data
Platform Basics
8.7
162
Not enough data
8.8
162
Not enough data
9.1
162
Not enough data
Platform Content
8.8
163
Not enough data
8.3
162
Not enough data
8.6
155
Not enough data
9.1
159
Not enough data
Platform Additional Functionality
8.9
156
Not enough data
8.9
155
Not enough data
9.1
160
Not enough data
Generative AI
8.1
108
Not enough data
7.9
106
Not enough data
7.3
105
Not enough data
8.0
107
Not enough data
7.2
104
Not enough data
7.9
105
Not enough data
7.5
103
Not enough data
Inbox Tools
8.9
210
Not enough data
9.0
209
Not enough data
9.0
208
Not enough data
9.1
208
Not enough data
Coordination Tools
9.2
211
Not enough data
9.0
208
Not enough data
8.7
206
Not enough data
Software Options
9.3
212
Not enough data
8.8
212
Not enough data
Email Client - Agentic AI
8.3
78
Not enough data
8.2
78
Not enough data
Calculating
9.2
181
Not enough data
9.1
180
Not enough data
Insights
8.7
179
Not enough data
9.1
177
Not enough data
Editing
8.8
178
Not enough data
8.8
176
Not enough data
8.9
175
Not enough data
Functionality
8.5
175
Not enough data
8.9
174
Not enough data
9.0
172
Not enough data
9.1
176
Not enough data
Applications
9.3
1272
Not enough data
9.1
1213
Not enough data
8.8
1200
Not enough data
Collaboration
8.9
1179
Not enough data
8.8
1095
Not enough data
8.7
1147
Not enough data
Management
8.8
1170
Not enough data
9.1
1230
Not enough data
9.2
1258
Not enough data
Agentic AI - Office Suites
8.1
124
Not enough data
8.1
125
Not enough data
Task Creation
Not enough data
9.1
44
Not enough data
8.8
44
Not enough data
8.8
41
Not enough data
9.0
41
Task Management
Not enough data
9.2
44
Not enough data
9.3
45
Not enough data
8.8
42
Not enough data
9.0
43
Generative AI
Not enough data
8.3
15
Not enough data
8.6
15
Collaboration Tools
9.1
193
Not enough data
9.1
191
Not enough data
8.6
187
Not enough data
9.2
189
Not enough data
9.2
189
Not enough data
Meeting Coordination
9.2
195
Not enough data
9.0
190
Not enough data
9.1
190
Not enough data
9.0
185
Not enough data
Software Type
9.0
193
Not enough data
9.1
190
Not enough data
9.2
191
Not enough data
Agentic AI - Video Conferencing
8.5
76
Not enough data
8.4
75
Not enough data
8.3
75
Not enough data
Survey Management
8.8
45
Not enough data
9.0
44
Not enough data
8.7
45
Not enough data
8.9
46
Not enough data
Survey Customization
8.6
46
Not enough data
8.8
47
Not enough data
8.7
44
Not enough data
8.8
45
Not enough data
Survey Insights
8.9
45
Not enough data
9.0
44
Not enough data
9.0
44
Not enough data
8.9
45
Not enough data
Agentic AI - Survey
9.2
12
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
Calendar View
9.0
202
8.9
61
8.9
205
9.1
62
Shared Calendar
8.9
203
9.2
61
8.9
202
9.2
58
Accessibility
8.8
195
8.9
57
8.6
196
8.9
57
Integration
8.9
197
9.1
57
8.8
200
9.2
53
8.9
198
9.2
56
Notifications
9.0
200
9.1
56
8.6
197
8.9
53
Generative AI
7.8
139
8.0
26
8.0
135
8.3
26
7.9
134
8.1
26
Agentic AI - Calendar
7.7
72
Not enough data
Notifications
9.0
112
Not enough data
8.7
110
Not enough data
8.9
109
Not enough data
Settings
9.1
114
Not enough data
9.1
110
Not enough data
9.0
111
Not enough data
Personalization
8.6
109
Not enough data
8.9
109
Not enough data
Integrations
8.9
111
Not enough data
8.9
106
Not enough data
8.3
106
Not enough data
9.0
109
Not enough data
8.8
106
Not enough data
Generative AI
8.5
81
Not enough data
8.5
79
Not enough data
8.2
80
Not enough data
8.4
81
Not enough data
8.3
80
Not enough data
Agentic AI - Online Appointment Scheduling
8.8
44
Not enough data
8.9
44
Not enough data
8.9
44
Not enough data
Design
8.8
234
Not enough data
8.9
236
Not enough data
8.7
233
Not enough data
Collaboration
9.2
236
Not enough data
9.2
236
Not enough data
File Types
9.4
241
Not enough data
9.1
239
Not enough data
8.6
231
Not enough data
Edit & Revise
8.9
240
Not enough data
8.8
235
Not enough data
9.2
239
Not enough data
Integrate & Embed
8.8
233
Not enough data
8.6
232
Not enough data
8.9
235
Not enough data
Operating System
9.4
237
Not enough data
8.5
230
Not enough data
7.9
222
Not enough data
Generative AI
8.1
175
Not enough data
8.2
176
Not enough data
7.8
172
Not enough data
8.0
175
Not enough data
7.9
170
Not enough data
Agentic AI - Document Creation
8.4
92
Not enough data
Sorting & Filtering
8.9
218
Not enough data
9.1
216
Not enough data
8.6
211
Not enough data
8.9
214
Not enough data
Integrations
9.3
217
Not enough data
8.5
208
Not enough data
8.2
203
Not enough data
Time Management
8.9
209
Not enough data
9.1
215
Not enough data
8.8
211
Not enough data
Generative AI
8.4
159
Not enough data
8.3
159
Not enough data
8.5
159
Not enough data
Agentic AI - Email Management
8.6
89
Not enough data
8.6
89
Not enough data
Generative AI
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
8.0
54
Not enough data
6.4
13
Not enough data
6.6
16
Not enough data
6.9
14
Security - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Convenience and automation - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support and service - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced management and features - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft 365 and Zoho Mail are categorized as Calendar
Unique Categories
Microsoft 365 is categorized as Email Management, Business Instant Messaging, Email Client, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Document Creation, Cloud Content Collaboration, Office Suites, Survey, and Video Conferencing
Zoho Mail is categorized as Bookmark Manager, Note-Taking Software, Domain Registrars, Email, and Task Management
Reviews
Reviewers' Company Size
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Mail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.7%
Education Management
5.9%
Computer Software
5.3%
Higher Education
4.9%
Hospital & Health Care
4.1%
Other
69.2%
Information Technology and Services
13.7%
Marketing and Advertising
8.9%
Computer Software
8.4%
Telecommunications
3.3%
Retail
2.6%
Other
63.2%
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