Compare Dynamics 365 Sales and Pipedrive 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$210/month per user
$24.00 1 Seats Per Month
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansPipedrive
Star Rating
(2,994)4.3 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in ease of use, with many users highlighting its intuitive interface and powerful sales automation tools. One user mentioned, "It's like having an assistant, telling me what to do every day," which reflects how the software simplifies daily tasks.
- Users say that Dynamics 365 Sales offers robust AI-driven insights that help sales teams enhance customer relationships. Reviewers appreciate its ability to unify the sales process within the Microsoft ecosystem, making it easier to access and manage customer data.
- According to verified reviews, Pipedrive's integration capabilities are a standout feature, with users praising its seamless email integration and the ability to sort clients efficiently. This functionality is particularly beneficial for fast-moving teams that need to stay organized.
- Reviewers mention that Dynamics 365 Sales can sometimes face challenges with configuration, as some users find it less adaptable to their specific workflows. However, they also note that its predictive analytics and automation features are valuable for streamlining processes.
- G2 reviewers highlight that Pipedrive's mobile app is a strong asset, allowing users to manage their sales activities on the go. This flexibility is crucial for teams that require constant access to their CRM while out in the field.
- Users report that while Dynamics 365 Sales has a solid foundation for customer contract management, it may not be as user-friendly as Pipedrive, which is often praised for its straightforward approach to managing client interactions and follow-ups.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Dynamics 365 Sales
No trial information availablePipedrive
Free Trial is available
Ratings
Meets Requirements
8.1
1,286
8.5
2,590
Ease of Use
7.4
1,292
8.8
2,628
Ease of Setup
7.2
412
8.7
1,635
Ease of Admin
7.6
383
8.6
1,022
Quality of Support
7.5
1,127
8.4
2,214
Has the product been a good partner in doing business?
7.8
378
8.7
990
Product Direction (% positive)
6.3
1,266
8.8
2,550
Features by Category
Sales Force Automation
8.1
965
|
Verified
8.5
2043
|
Verified
7.9
679
|
Verified
Feature Not Available
7.9
904
|
Verified
8.9
2109
|
Verified
7.8
970
|
Verified
8.6
2099
|
Verified
7.6
735
|
Verified
7.7
1615
|
Verified
7.9
867
|
Verified
8.3
1122
|
Verified
7.6
729
|
Verified
7.7
1616
|
Verified
7.8
719
|
Verified
7.7
1570
8.0
768
|
Verified
7.8
1675
Marketing Automation
7.6
754
|
Verified
7.5
1515
|
Verified
7.5
732
|
Verified
7.5
1494
|
Verified
7.8
820
|
Verified
8.5
1853
|
Verified
7.6
642
|
Verified
7.5
1448
|
Verified
Customer Support
8.0
708
|
Verified
7.9
1008
7.8
672
|
Verified
7.8
988
7.9
694
|
Verified
8.0
1020
7.7
603
|
Verified
7.5
1476
7.9
630
|
Verified
7.7
961
Reporting & Analytics
7.9
896
|
Verified
8.0
1874
|
Verified
7.9
945
|
Verified
8.3
1961
|
Verified
7.7
783
|
Verified
7.9
1721
|
Verified
Mobile & Social
7.5
556
|
Verified
7.6
1424
|
Verified
7.6
550
|
Verified
7.4
1376
|
Verified
7.4
620
|
Verified
7.9
1591
|
Verified
Platform
8.1
293
|
Verified
8.2
1344
|
Verified
8.1
308
|
Verified
8.3
1338
8.2
301
|
Verified
8.4
1359
|
Verified
7.9
227
|
Verified
8.2
1169
|
Verified
7.9
249
|
Verified
7.3
1059
|
Verified
7.8
275
|
Verified
7.8
1172
7.7
291
|
Verified
8.8
1327
|
Verified
7.8
254
|
Verified
7.8
1126
Integration
7.9
297
|
Verified
8.1
1229
|
Verified
7.8
232
|
Verified
8.0
1164
|
Verified
7.6
238
|
Verified
7.9
1095
|
Verified
Generative AI
8.1
18
Feature Not Available
Agentic AI - CRM
8.0
5
7.3
169
6.7
5
7.6
172
7.4
7
7.5
171
9.0
5
7.3
169
8.3
5
7.3
169
8.7
5
7.3
169
8.3
5
7.6
172
Email Marketing
Not enough data
8.2
211
Not enough data
8.2
212
Not enough data
7.8
206
Not enough data
8.2
209
Not enough data
8.3
212
Not enough data
8.2
207
Not enough data
7.9
206
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
205
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Integration
Not enough data
8.2
227
Not enough data
7.8
224
Not enough data
7.9
221
Not enough data
8.2
221
Not enough data
7.2
213
Not enough data
7.3
210
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Agentic AI - Sales Performance Management
Not enough data
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
401
Not enough data
Feature Not Available
Not enough data
7.1
395
Personalization
Not enough data
7.7
414
Not enough data
7.9
409
Not enough data
8.3
429
Not enough data
8.0
411
Administrative
Not enough data
7.8
409
Not enough data
7.7
401
Not enough data
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
Not enough data
8.0
256
Not enough data
8.2
257
Not enough data
8.1
249
Customizations
Not enough data
8.2
268
Not enough data
8.3
257
Not enough data
8.4
270
Not enough data
7.9
257
Not enough data
8.3
259
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
8.7
21
7.8
425
8.5
21
8.0
432
8.4
20
7.9
427
8.1
21
8.4
436
8.7
20
8.0
421
Predictive Analytics
8.7
20
7.7
422
8.6
19
7.8
424
8.3
19
7.4
407
8.3
19
7.7
416
Sales Management
8.8
20
8.7
442
8.7
19
7.6
410
8.5
20
8.3
419
8.7
20
8.7
443
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Pipedrive are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Pipedrive is categorized as Email Marketing, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Computer Software
11.0%
Information Technology and Services
10.1%
Marketing and Advertising
10.0%
Financial Services
4.2%
Real Estate
3.3%
Other
61.5%
Discussions
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
AC
PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal...Read more
What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?
2 Comments
JB
In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people...Read more
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