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Compare Dynamics 365 Sales and Pipedrive 
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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
$210/month per user
$24.00 1 Seats Per Month
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansPipedrive
Star Rating
(2,829)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Lead Scoring with a score of 9.0, indicating a robust capability for identifying high-potential leads, while Pipedrive's score of 7.7 suggests it may not be as effective in this area.
- Reviewers mention that Pipedrive offers superior Ease of Use with a score of 8.9 compared to Dynamics 365 Sales' 7.4, making it a more user-friendly option for teams looking to quickly adopt a CRM solution.
- G2 users highlight that Dynamics 365 Sales has a strong Customer Contract Management feature with a score of 8.0, which is particularly beneficial for businesses needing to manage complex contracts, whereas Pipedrive scores lower at 7.8.
- Users on G2 report that Pipedrive shines in Opportunity & Pipeline Management with a score of 8.8, suggesting it provides a more intuitive interface for tracking sales opportunities compared to Dynamics 365 Sales' score of 7.9.
- Reviewers mention that Dynamics 365 Sales has a more comprehensive Data Sourcing capability, scoring 8.9, which allows for better data management and insights, while Pipedrive's score of 7.7 indicates it may lack some advanced features in this area.
- Users say that Pipedrive's Mobile User Support is rated highly at 8.0, making it a better choice for sales teams that require mobile access, while Dynamics 365 Sales scores lower at 7.4, which may hinder mobile productivity.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Dynamics 365 Sales
No trial information availablePipedrive
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.5
2,488
Ease of Use
7.4
1,287
8.9
2,524
Ease of Setup
7.2
408
8.7
1,543
Ease of Admin
7.6
383
8.6
997
Quality of Support
7.5
1,123
8.4
2,128
Has the product been a good partner in doing business?
7.8
378
8.7
965
Product Direction (% positive)
6.3
1,262
8.8
2,452
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.5
2004
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
901
|
Verified
8.8
2039
|
Verified
7.8
969
|
Verified
8.6
2050
|
Verified
7.6
734
|
Verified
7.7
1609
|
Verified
7.9
864
|
Verified
8.3
1100
|
Verified
7.6
729
|
Verified
7.7
1610
|
Verified
7.8
718
|
Verified
7.7
1565
8.0
768
|
Verified
7.8
1667
Marketing Automation
7.6
754
|
Verified
7.5
1498
|
Verified
7.5
732
|
Verified
7.5
1483
|
Verified
7.8
818
|
Verified
8.5
1820
|
Verified
7.6
642
|
Verified
7.5
1446
|
Verified
Customer Support
8.0
708
|
Verified
7.9
1005
7.8
672
|
Verified
7.8
986
7.9
694
|
Verified
8.0
1016
7.7
603
|
Verified
7.5
1474
7.9
630
|
Verified
7.7
959
Reporting & Analytics
7.9
895
|
Verified
8.0
1853
|
Verified
7.9
944
|
Verified
8.3
1942
|
Verified
7.7
783
|
Verified
7.9
1716
|
Verified
Mobile & Social
7.5
556
|
Verified
7.6
1422
|
Verified
7.6
550
|
Verified
7.4
1376
|
Verified
7.4
620
|
Verified
7.9
1584
|
Verified
Platform
8.1
292
|
Verified
8.2
1334
|
Verified
8.1
307
|
Verified
8.3
1315
8.2
300
|
Verified
8.4
1352
|
Verified
7.9
227
|
Verified
8.2
1167
|
Verified
7.9
249
|
Verified
7.3
1059
|
Verified
7.8
275
|
Verified
7.8
1168
7.7
290
|
Verified
8.7
1317
|
Verified
7.8
254
|
Verified
7.8
1123
Integration
7.9
297
|
Verified
8.1
1224
|
Verified
7.8
232
|
Verified
8.0
1157
|
Verified
7.6
238
|
Verified
7.9
1090
|
Verified
Generative AI
8.1
18
Feature Not Available
Agentic AI - CRM
8.0
5
7.2
167
6.7
5
7.5
168
7.4
7
7.4
166
9.0
5
7.2
167
8.3
5
7.3
166
8.7
5
7.3
167
8.3
5
7.5
168
Email Marketing
Not enough data
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
204
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Integration
Not enough data
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Agentic AI - Sales Performance Management
Not enough data
7.2
65
Not enough data
7.3
64
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
399
Not enough data
Feature Not Available
Not enough data
7.1
394
Personalization
Not enough data
7.7
413
Not enough data
7.9
406
Not enough data
8.2
425
Not enough data
8.0
410
Administrative
Not enough data
7.8
406
Not enough data
7.7
399
Not enough data
7.5
386
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
7.6
55
Not enough data
7.5
54
Not enough data
7.6
55
Not enough data
7.8
55
Not enough data
8.1
54
Analytics
Not enough data
8.0
254
Not enough data
8.2
255
Not enough data
8.1
247
Customizations
Not enough data
8.2
265
Not enough data
8.3
254
Not enough data
8.3
266
Not enough data
7.9
255
Not enough data
8.3
256
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
57
Not enough data
7.4
57
Not enough data
7.3
57
Not enough data
7.2
56
Data Sourcing
8.7
21
7.8
424
8.5
21
8.0
428
8.4
20
7.9
425
8.1
21
8.4
432
8.7
20
8.0
418
Predictive Analytics
8.7
20
7.7
420
8.6
19
7.8
422
8.3
19
7.3
405
8.3
19
7.7
413
Sales Management
8.8
20
8.6
438
8.7
19
7.6
410
8.5
20
8.3
419
8.7
20
8.7
437
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Pipedrive are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Pipedrive is categorized as Email Marketing, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Computer Software
10.8%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
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