Compare Dynamics 365 Sales and Pipedrive 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$210/month per user
$24.00 1 Seats Per Month
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansPipedrive
Star Rating
(2,970)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in user experience, with many praising its intuitive interface that simplifies deal monitoring and organization. Users appreciate how easy it is to set reminders and collaborate with teams, ensuring that no opportunities are missed.
- Users say that Dynamics 365 Sales offers a strong integration within the Microsoft ecosystem, which is particularly beneficial for teams already using Microsoft products. Reviewers highlight its ability to unify customer data, making the sales process more efficient and streamlined.
- According to verified reviews, Pipedrive stands out for its quick and straightforward setup process, with users noting that everything is organized and easy to follow. This contrasts with Dynamics 365 Sales, where some users have mentioned challenges in configuration despite an overall easy initial setup.
- Reviewers mention that while Dynamics 365 Sales has valuable AI features that enhance sales growth, Pipedrive's gamification elements, like deal win animations, add a fun and engaging aspect to the sales process that users find motivating.
- G2 reviewers highlight that Pipedrive has a significantly higher satisfaction score, reflecting its strong market presence and user approval. In contrast, Dynamics 365 Sales has received mixed feedback, with some users expressing a desire for improvements in usability and support.
- Users report that both platforms have their strengths in customer support, but Pipedrive generally receives higher marks for its quality of support. Reviewers appreciate the responsiveness and helpfulness of Pipedrive's support team, while Dynamics 365 Sales users have noted areas for improvement in this regard.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Dynamics 365 Sales
No trial information availablePipedrive
Free Trial is available
Ratings
Meets Requirements
8.1
1,285
8.5
2,575
Ease of Use
7.4
1,291
8.8
2,612
Ease of Setup
7.2
411
8.7
1,619
Ease of Admin
7.6
383
8.6
1,019
Quality of Support
7.5
1,126
8.4
2,202
Has the product been a good partner in doing business?
7.8
378
8.7
987
Product Direction (% positive)
6.3
1,266
8.8
2,537
Features by Category
Sales Force Automation
8.1
964
|
Verified
8.5
2040
|
Verified
7.9
679
|
Verified
Feature Not Available
7.9
903
|
Verified
8.9
2100
|
Verified
7.8
970
|
Verified
8.6
2094
|
Verified
7.6
735
|
Verified
7.7
1614
|
Verified
7.9
866
|
Verified
8.3
1118
|
Verified
7.6
729
|
Verified
7.7
1615
|
Verified
7.8
719
|
Verified
7.7
1569
8.0
768
|
Verified
7.8
1674
Marketing Automation
7.6
754
|
Verified
7.5
1511
|
Verified
7.5
732
|
Verified
7.5
1492
|
Verified
7.8
820
|
Verified
8.5
1848
|
Verified
7.6
642
|
Verified
7.5
1448
|
Verified
Customer Support
8.0
708
|
Verified
7.9
1008
7.8
672
|
Verified
7.8
988
7.9
694
|
Verified
8.0
1019
7.7
603
|
Verified
7.5
1476
7.9
630
|
Verified
7.7
961
Reporting & Analytics
7.9
896
|
Verified
8.0
1870
|
Verified
7.9
945
|
Verified
8.3
1958
|
Verified
7.7
783
|
Verified
7.9
1720
|
Verified
Mobile & Social
7.5
556
|
Verified
7.6
1424
|
Verified
7.6
550
|
Verified
7.4
1376
|
Verified
7.4
620
|
Verified
7.9
1589
|
Verified
Platform
8.1
293
|
Verified
8.2
1342
|
Verified
8.1
307
|
Verified
8.3
1334
8.2
301
|
Verified
8.4
1358
|
Verified
7.9
227
|
Verified
8.2
1169
|
Verified
7.9
249
|
Verified
7.3
1059
|
Verified
7.8
275
|
Verified
7.8
1171
7.7
291
|
Verified
8.7
1324
|
Verified
7.8
254
|
Verified
7.8
1125
Integration
7.9
297
|
Verified
8.1
1228
|
Verified
7.8
232
|
Verified
8.0
1163
|
Verified
7.6
238
|
Verified
7.8
1091
|
Verified
Generative AI
8.1
18
Feature Not Available
Agentic AI - CRM
8.0
5
7.3
169
6.7
5
7.6
172
7.4
7
7.5
170
9.0
5
7.3
169
8.3
5
7.3
168
8.7
5
7.3
169
8.3
5
7.6
172
Email Marketing
Not enough data
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
205
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Integration
Not enough data
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Agentic AI - Sales Performance Management
Not enough data
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
400
Not enough data
Feature Not Available
Not enough data
7.1
395
Personalization
Not enough data
7.7
414
Not enough data
7.9
408
Not enough data
8.3
428
Not enough data
8.0
411
Administrative
Not enough data
7.8
408
Not enough data
7.7
401
Not enough data
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
Not enough data
8.0
255
Not enough data
8.2
256
Not enough data
8.1
249
Customizations
Not enough data
8.2
267
Not enough data
8.3
256
Not enough data
8.3
269
Not enough data
7.9
257
Not enough data
8.3
258
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
8.7
21
7.8
425
8.5
21
8.0
431
8.4
20
7.9
426
8.1
21
8.4
435
8.7
20
8.0
420
Predictive Analytics
8.7
20
7.7
422
8.6
19
7.8
424
8.3
19
7.4
407
8.3
19
7.7
416
Sales Management
8.8
20
8.7
441
8.7
19
7.6
410
8.5
20
8.3
419
8.7
20
8.7
441
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Pipedrive are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Pipedrive is categorized as Email Marketing, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Computer Software
10.9%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.2%
Real Estate
3.2%
Other
61.5%
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
