Compare LogMeIn Resolve and Syncro 
At a Glance
Market Segments
Mid-Market (41.9% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
$129.00 Per Month
LogMeIn Resolve
Star Rating
(442)4.4 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSyncro
Star Rating
(465)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LogMeIn Resolve excels in remote support, with users highlighting its ability to connect to remote PCs effortlessly through a simple link. This feature has been particularly beneficial for users needing quick assistance during transitions, showcasing its reliability and speed.
- Users say that Syncro stands out as a comprehensive MSP tool, effectively managing everything from inventory to invoicing. Reviewers appreciate its all-in-one functionality, which allows IT managers to oversee both onsite and remote work seamlessly, making it a valuable asset for growing IT companies.
- According to verified reviews, LogMeIn Resolve is praised for its user-friendly interface that maintains essential functionalities without overwhelming users. Many find it easier to navigate compared to competitors, which enhances day-to-day usability and minimizes connection issues.
- Reviewers mention that while Syncro offers a robust ticketing portal and remote desktop tools, some users feel it could improve in ease of use compared to LogMeIn Resolve. This sentiment reflects a desire for a more intuitive experience, especially for those new to the platform.
- G2 reviewers highlight that LogMeIn Resolve's quality of support is a significant advantage, with many users noting the program's high-speed performance and security features. This reliability in troubleshooting has made it a preferred choice for users needing immediate assistance.
- Users report that Syncro's pricing model is appealing, especially for small businesses, but some feel that the entry-level cost could be a barrier compared to LogMeIn Resolve, which offers a free option. This difference may influence budget-conscious buyers looking for effective solutions without upfront costs.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
LogMeIn Resolve
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.0
357
8.8
344
Ease of Use
9.0
358
8.8
351
Ease of Setup
8.9
190
8.7
310
Ease of Admin
8.9
178
8.9
258
Quality of Support
8.7
308
8.5
318
Has the product been a good partner in doing business?
8.7
167
9.1
253
Product Direction (% positive)
8.0
346
9.0
342
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
21
8.9
290
Not enough data
8.7
46
Not enough data
8.0
33
Monitoring and Management
9.3
22
8.8
284
9.1
20
8.5
278
8.6
20
8.2
273
8.3
19
8.1
282
Not enough data
8.8
40
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
44
Service Management
9.4
23
8.7
277
Not enough data
8.1
34
Not enough data
8.8
53
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
153
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
154
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
147
Not enough data
6.6
134
Administration
Not enough data
7.5
150
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
147
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
Administration
9.2
81
8.4
205
9.0
77
8.4
201
8.9
63
7.2
183
8.8
68
8.9
209
8.5
67
8.2
198
8.5
70
8.1
202
Maintenance
8.9
70
8.9
215
8.4
48
7.6
176
Communication
8.8
66
8.0
193
7.9
46
5.1
164
8.2
48
5.0
165
8.5
49
6.2
171
Security
8.6
51
7.9
177
8.3
51
8.0
181
Device Support
8.5
58
6.6
181
8.6
56
7.8
188
8.4
58
7.7
192
Performance
8.3
59
7.8
203
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
5.6
86
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
7
Not enough data
Operating System
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.3
7
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
8.4
189
8.1
71
8.6
198
8.3
76
8.5
199
8.3
75
7.0
173
8.1
71
7.3
164
8.4
76
9.2
197
8.5
81
8.5
190
Platform
8.6
72
8.0
189
8.2
68
Feature Not Available
8.4
72
8.0
188
8.6
83
Feature Not Available
Security
7.7
60
Feature Not Available
8.4
76
Feature Not Available
8.4
70
Feature Not Available
Categories
Categories
Shared Categories
LogMeIn Resolve and Syncro are categorized as Endpoint Management, Remote Support, Remote Monitoring & Management (RMM), and Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Patch Management, and Service Desk
Syncro is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.6%
Information Technology and Services
54.4%
Computer & Network Security
24.8%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.2%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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