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At a Glance
Market Segments
Mid-Market (41.6% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
$129.00 Per Month
LogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSyncro
Star Rating
(389)4.5 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Remote Monitoring with a score of 9.7, highlighting its ability to provide real-time insights into device performance, while Syncro's score of 8.7 indicates it may not be as robust in this area.
- Reviewers mention that GoTo Resolve's Device Management features are highly rated at 9.6, allowing for seamless control over multiple devices, whereas Syncro's score of 8.6 suggests it may lack some advanced functionalities.
- G2 users appreciate GoTo Resolve's Session Recording capabilities, scoring 9.0, which allows for effective training and quality assurance, while Syncro's lower score of 7.3 indicates potential limitations in this feature.
- Users on G2 highlight that GoTo Resolve offers superior Unattended Remote Access with a score of 8.9, making it easier for technicians to manage devices without user intervention, compared to Syncro's equal score of 8.9, which may not provide the same level of user experience.
- Reviewers say that GoTo Resolve's ITIL Policy Compliance is rated at 9.2, making it a strong choice for organizations needing adherence to IT service management standards, while Syncro's score of 7.5 suggests it may not fully meet these compliance needs.
- Users report that GoTo Resolve's Quality of Support is rated at 8.7, with many praising the responsiveness and helpfulness of the support team, whereas Syncro's score of 8.4 indicates a slightly less favorable experience in customer support.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
LogMeIn Resolve
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.0
356
8.8
331
Ease of Use
9.0
357
8.8
338
Ease of Setup
8.9
189
8.7
299
Ease of Admin
8.9
176
8.9
252
Quality of Support
8.7
308
8.5
307
Has the product been a good partner in doing business?
8.7
166
9.1
247
Product Direction (% positive)
8.0
345
9.0
329
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
20
8.8
283
Not enough data
8.6
44
Not enough data
7.9
31
Monitoring and Management
9.3
21
8.8
277
9.0
19
8.5
273
8.6
20
8.2
268
8.3
19
8.1
275
Not enough data
8.7
37
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
41
Service Management
9.4
22
8.6
270
Not enough data
8.1
31
Not enough data
8.9
48
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.8
26
Not enough data
5.5
25
Not enough data
6.0
26
Not enough data
5.6
26
Not enough data
5.3
25
Not enough data
5.2
25
Not enough data
5.3
25
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
8.4
153
Not enough data
7.0
144
Not enough data
6.3
142
Not enough data
7.4
149
Project Management
Not enough data
6.2
144
Not enough data
6.2
145
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
142
Not enough data
7.7
147
Not enough data
7.3
148
Not enough data
6.4
136
Not enough data
6.1
134
Portfolio Management
Not enough data
6.3
134
Not enough data
6.2
133
Not enough data
6.3
134
Not enough data
6.1
131
Analytics
Not enough data
6.2
130
Not enough data
7.3
143
Not enough data
6.6
131
Administration
Not enough data
7.5
146
Not enough data
7.3
144
Not enough data
7.9
143
Platform
Not enough data
7.7
140
Not enough data
6.9
128
Not enough data
9.0
143
Not enough data
6.7
140
Not enough data
4.9
131
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Administration
9.2
80
8.4
200
9.0
78
8.4
198
8.9
64
7.2
180
8.8
68
8.9
205
8.5
67
8.2
194
8.5
70
8.1
199
Maintenance
8.9
71
8.9
211
8.4
49
7.6
173
Communication
8.8
67
8.0
191
8.0
47
5.2
162
8.2
49
5.1
163
8.5
50
6.2
169
Security
8.7
52
7.9
174
8.4
52
8.0
178
Device Support
8.5
58
6.5
179
8.6
56
7.7
185
8.4
59
7.7
189
Performance
8.3
59
7.8
200
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
5.7
85
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
6
Not enough data
Operating System
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
8.4
186
8.1
71
8.6
193
8.3
76
8.4
194
8.3
75
7.0
170
8.1
71
7.3
161
8.4
76
9.2
192
8.5
81
8.5
186
Platform
8.6
72
7.9
185
8.2
68
Feature Not Available
8.4
72
8.0
183
8.6
83
Feature Not Available
Security
7.7
60
Feature Not Available
8.4
76
Feature Not Available
8.4
70
Feature Not Available
Categories
Categories
Shared Categories
LogMeIn Resolve and Syncro are categorized as Endpoint Management, Remote Support, Remote Monitoring & Management (RMM), and Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Patch Management, and Service Desk
Syncro is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Information Technology and Services
54.5%
Computer & Network Security
24.3%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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