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Compare LivePerson and SnatchBot 
Featured Products
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Mid-Market (68.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
LivePerson
Star Rating
(195)4.3 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSnatchBot
Star Rating
(34)4.6 out of 5
Market Segments
Mid-Market (68.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SnatchBotSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system that enhances customer engagement. Users appreciate its ability to automate interactions across various communication channels, allowing for a more personalized experience.
- Users say SnatchBot stands out for its ease of use and setup, with many highlighting that it requires no coding knowledge. This accessibility makes it a great choice for businesses looking to implement a chatbot quickly and efficiently.
- Reviewers mention that LivePerson offers valuable tracking features, helping users monitor their progress towards KPIs. This capability is particularly beneficial for teams focused on data-driven decision-making and performance improvement.
- According to verified reviews, SnatchBot has received praise for its ability to improve communication and reduce overhead costs. Users report that the platform has significantly enhanced their operational efficiency, making it a must-have tool for many businesses.
- G2 reviewers highlight that while LivePerson has a higher overall satisfaction score, SnatchBot's users rate it slightly better in terms of meeting specific requirements and ease of use, indicating that it may cater more effectively to certain user needs.
- Users note that LivePerson's recent updates and features have been well-received, but some express a desire for more streamlined onboarding processes. In contrast, SnatchBot's straightforward interface and seamless integration with other apps are frequently mentioned as key advantages.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
SnatchBot
No pricing availableFree Trial
LivePerson
No trial information availableSnatchBot
No trial information availableRatings
Meets Requirements
8.6
163
9.7
28
Ease of Use
8.4
166
9.5
29
Ease of Setup
8.1
94
Not enough data
Ease of Admin
8.2
77
Not enough data
Quality of Support
8.4
163
9.8
27
Has the product been a good partner in doing business?
8.1
79
Not enough data
Product Direction (% positive)
5.7
160
9.6
27
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Agent Performance Management
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
Generative AI
9.3
5
Not enough data
Agentic AI - Conversation Intelligence
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Responses
8.1
56
Not enough data
8.2
60
Not enough data
8.3
61
Not enough data
Automation - AI Agents
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Platform
8.7
57
Not enough data
8.8
25
Not enough data
8.2
58
Not enough data
Autonomy - AI Agents
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Generative AI
9.0
7
Not enough data
9.0
7
Not enough data
Responses
8.9
14
Not enough data
8.7
15
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
11
Not enough data
Platform
9.2
15
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.3
15
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Not enough data
Generative AI
8.7
10
Not enough data
9.0
10
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.2
10
Not enough data
9.3
10
Not enough data
Agentic AI - Bot Platforms
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Generative AI
8.5
9
Not enough data
9.1
9
Not enough data
8.9
9
Not enough data
Communication
9.0
35
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
7.7
19
Not enough data
8.6
27
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Internal Use
7.8
31
|
Verified
Not enough data
8.3
26
|
Verified
Not enough data
8.6
22
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
7.8
29
|
Verified
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.4
8
Not enough data
9.4
8
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.6
8
Not enough data
9.4
9
Not enough data
9.4
8
Not enough data
9.6
9
Not enough data
Automation
9.7
10
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
Autonomy
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and SnatchBot are categorized as Bot Platforms
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, SAP Store, and AI Voice Assistants
SnatchBot has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SnatchBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
15.2%
Retail
14.6%
Telecommunications
7.9%
Information Technology and Services
6.2%
Computer Software
5.1%
Other
51.1%
Information Technology and Services
46.9%
Retail
6.3%
Education Management
6.3%
Supermarkets
3.1%
Restaurants
3.1%
Other
34.4%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
SnatchBot has no discussions with answers
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