SnatchBot Reviews & Product Details

NOTHING, THE PLATFORM SUDDENLY STOPS WORKING, THERE'S NO ONE TO GIVE A RESPONSE. Review collected by and hosted on G2.com.

THERE'S NO WAY TO REACH SUPPORT, NO EMAIL RESPONSES, TO CHAT RESPONSES. THEY SIMPLY DISSAPPEAR Review collected by and hosted on G2.com.

SnatchBot helps our visitors to find quickly what they need. The Chatbot helps us also to better understand and learn the experiences of our users. Review collected by and hosted on G2.com.

In case you are a free user you could get support just from the community the team provides support only to Pro users. Review collected by and hosted on G2.com.

The software is easy to use and setup. It doesn't require any coding knowledge, and the primary interface is free. The platform blends well with other apps seamlessly, giving you multi-layered options. Review collected by and hosted on G2.com.

For the first time users it looks quite confusing but as we go in detail, all gets cleared and get habitual of this chatbot platform. Review collected by and hosted on G2.com.

We can operate more efficiently after using this fantastic bot platform. Communication has improved, overhead costs have reduced, and business is definitely better. It's a great tool and a must-have for your business. We deploy our bot on WhatsApp and Messenger. Review collected by and hosted on G2.com.

All good, stuck into some problem in its operation in the beginning, but now it is fine working with the chatbot platform. Review collected by and hosted on G2.com.

My first bot with SnatchBot was made for ecommerce, to accept payments for my freelance business. My second bot helps me target new customers on Facebook. By adding email notifications I was able to develop a way to get leads from people that start interacting with the chatbot and want more information into my services. This way the consumer comes to me instead of the other way around, and I never have to feel like I’m spamming anyone. Snatchbot’s deep analytics is really insightful, particularly with the “cart abandoners” (the customers that get to payment and then leave). With two simple bots I have more customers, more time, and I’m learning way more about what the users want. Review collected by and hosted on G2.com.

I think they should implement other payment systems, because PayPal is a great way to pay but not everyone has one account there or maybe it's more easy straight paying with a credit card. I think they should expand those possibilities and much more people would want to start a trial in the software. Review collected by and hosted on G2.com.

I don’t know how SnatchBot can offer what they offer for free. They’ve built a platform that doesn’t really have any limitations on what kind of bots you can make. At first I thought this might be a “pay to play” sort of deal, but their features and integrations are all free to use, no matter how many chatbots you create or how many users you have. I integrated my bots with Skype, Twilio, Messenger, and Webchat and they all work great. Five stars. Review collected by and hosted on G2.com.

I have not faced any issues with this software till now. Best tool to communicate. Review collected by and hosted on G2.com.

Chatbots represent a momentous shift for those of us in the marketing field. The idea of automated service and conversational commerce is moving us away from the stiff, one-sided transactional relationship between consumer and brand, while still integrating new tech. Our firm has been referring all our clients to SnatchBot, because it’s a free and intuitive platform. We haven’t yet seen a use case that bots wouldn’t help. Review collected by and hosted on G2.com.

Nothing bad with Snatchbot, instead problems, it bring me a lot of benefits since I've been using it. Review collected by and hosted on G2.com.

First off, I should say that I am not a “tech savvy” person. Whenever something new like this comes up, I always do a lot of research beforehand to make sure I choose the best platform. With those two things said, SnatchBot’s online help section immediately struck me as being very helpful in understanding how bots work and what they can do. I had never even heard of NLP technology before, but there’s a whole section on their website that explains how their bots “learn” and “understand” what a person is saying or asking. It’s really fascinating what these bots can do! Review collected by and hosted on G2.com.

i have not faced any issues with this software till now. Best tool to communicate. Review collected by and hosted on G2.com.

What SnatchBot has done here is truly remarkable… they’ve created a platform that makes chatbots simple and accessible for anyone, while eliminating the high barriers to entry of complex coding that have come with other more traditional interfaces, like apps and specialty software. They’ve essentially set themselves up to become the Wix or Squarespace of chatbot creation. I really look forward to seeing what’s next for this company, and bots in general, as they grow. Review collected by and hosted on G2.com.

My only problem with this software is that it can be complicated to use for the first time, there are a lot of tools to use and some can be confusing without a previous tour on how to use them, they could integrate some explanatory tour on how to start using correctly all the options offered, so people would be more conceived to use the software and not give up. But other than that, it works great, I have no complaints about functioning. Review collected by and hosted on G2.com.

Bots work very well, no complaints. It’s great to discover something new like this when you didn’t even know what it could be used for. Our first bot was made to answer questions about product specs, but now we’re using them for budgeting and scheduling. We’re thinking of setting up a survey bot in the near future. If you’re looking to build a bot, SnatchBot is the way to go. Review collected by and hosted on G2.com.

I have not found anything wrong which I can dislike in this software. Review collected by and hosted on G2.com.