Compare LivePerson and SAP Conversational AI 
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Enterprise (42.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
LivePerson
Star Rating
(207)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSAP Conversational AI
Star Rating
(29)4.7 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Conversational AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SAP Conversational AI. Users appreciate its robust AI support for customer engagement, which enhances interactions across various communication channels.
- Users say that LivePerson's implementation process is smooth and intuitive, with many highlighting the platform's ability to automate customer interactions effectively. This capability allows businesses to maintain engaging conversations powered by AI, which is a standout feature for many users.
- Reviewers mention that while SAP Conversational AI offers a user-friendly experience, particularly for those with limited coding knowledge, it struggles with the same level of comprehensive support and engagement features that LivePerson provides. Users enjoy the low-code chatbot building process, but some feel it lacks the depth of functionality found in LivePerson.
- According to verified reviews, LivePerson's ability to track useful data and metrics is a significant advantage, helping users monitor their progress towards KPIs. This feature is particularly appreciated by those who value data-driven insights in their customer engagement strategies.
- Users highlight that SAP Conversational AI supports a wide range of communication channels, including popular platforms like WhatsApp and Google Assistant. However, they also note that LivePerson's multi-channel capabilities are more robust, allowing for greater flexibility in customer interactions.
- Reviewers express that while both platforms offer quality support, LivePerson's overall support experience is slightly less favorable compared to SAP Conversational AI. Users have noted that SAP's support is more responsive, which can be crucial for businesses needing timely assistance.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
SAP Conversational AI
No pricing availableFree Trial
LivePerson
No trial information availableSAP Conversational AI
No trial information availableRatings
Meets Requirements
8.5
167
9.0
21
Ease of Use
8.4
169
9.0
21
Ease of Setup
8.0
95
Not enough data
Ease of Admin
8.1
79
Not enough data
Quality of Support
8.3
165
8.6
20
Has the product been a good partner in doing business?
8.0
81
Not enough data
Product Direction (% positive)
5.6
163
9.3
17
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
55
Not enough data
8.1
58
Not enough data
8.3
59
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
55
Not enough data
8.7
23
Not enough data
8.1
56
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
5
Not enough data
8.7
5
Not enough data
Responses
8.6
14
Not enough data
8.6
14
Not enough data
8.7
17
Not enough data
8.6
13
Not enough data
8.7
10
Not enough data
Platform
9.2
15
Not enough data
9.0
13
Not enough data
8.7
15
Not enough data
8.0
15
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
8.6
12
Not enough data
Generative AI
8.5
9
Not enough data
8.9
9
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.6
11
Not enough data
8.9
9
Not enough data
8.6
11
Not enough data
Automation
9.2
10
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
Artificial Intelligence
8.3
12
Not enough data
8.8
11
Not enough data
8.8
12
Not enough data
Generative AI
9.0
8
Not enough data
9.2
8
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.6
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
Communication
9.0
36
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
7.2
19
Not enough data
8.6
28
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Internal Use
7.6
31
|
Verified
Not enough data
7.9
26
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
7.5
29
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
16
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
8.2
11
Not enough data
7.8
12
Not enough data
Self-Service Platform
7.9
12
Not enough data
8.2
12
Not enough data
8.3
12
Not enough data
8.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0(won by default)
5
Not enough data
7.7(won by default)
5
Not enough data
Process
7.7(won by default)
5
Not enough data
7.6(won by default)
7
Not enough data
7.5(won by default)
6
Not enough data
Channels
7.4(won by default)
7
Not enough data
8.1(won by default)
8
Not enough data
8.1(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Insight
8.1(won by default)
6
Not enough data
7.6(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.8
8
Not enough data
Automation
9.3
10
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Autonomy
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and SAP Conversational AI are categorized as Bot Platforms
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, SAP Store, and AI Voice Assistants
SAP Conversational AI has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Conversational AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
5.5%
Computer Software
4.4%
Other
53.0%
Information Technology and Services
23.1%
Computer Software
15.4%
Automotive
11.5%
Telecommunications
3.8%
Outsourcing/Offshoring
3.8%
Other
42.3%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
SAP Conversational AI has no discussions with answers
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