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Compare Level AI and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Enterprise (42.5% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Level AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AISprinklr Service
Star Rating
(713)4.3 out of 5
Market Segments
Enterprise (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansLevel AI vs Sprinklr Service
When assessing the two solutions, reviewers found Level AI easier to use, set up, and administer. Reviewers also preferred doing business with Level AI overall.
- Reviewers felt that Level AI meets the needs of their business better than Sprinklr Service.
- When comparing quality of ongoing product support, reviewers felt that Level AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Level AI over Sprinklr Service.
Pricing
Entry-Level Pricing
Level AI
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Level AI
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.8
179
8.5
585
Ease of Use
8.9
186
8.3
601
Ease of Setup
8.9
159
8.0
444
Ease of Admin
9.0
47
8.1
233
Quality of Support
9.0
168
8.1
562
Has the product been a good partner in doing business?
9.1
44
8.6
234
Product Direction (% positive)
9.5
177
8.7
591
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.5
77
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.8
81
|
Verified
Not enough data
8.9
81
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
9.0
42
5.7
33
8.8
40
6.0
35
8.7
39
5.6
31
8.6
40
6.1
31
Agent Performance Management
8.9
41
6.3
34
8.5
41
5.8
31
8.8
41
6.2
35
Generative AI
8.5
39
6.3
30
Agentic AI - Conversation Intelligence
8.2
13
5.9
11
8.3
13
6.7
11
8.6
13
6.1
11
8.5
13
6.4
11
8.5
13
6.4
11
8.2
13
6.7
12
8.5
13
6.8
12
Quality Assurance
9.2
124
8.2
51
9.0
124
7.9
50
8.8
123
8.3
49
Engagement
8.9
123
8.1
50
8.9
123
7.9
49
8.5
121
7.7
48
Performance
8.6
120
7.9
49
9.0
121
8.3
46
Generative AI
8.7
86
6.9
42
8.7
86
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Algorithm
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
System
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
Data Ingestion
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Presentation
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.6
55
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
32
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
35
Not enough data
8.6
34
Not enough data
8.6
35
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
109
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
101
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
225
Not enough data
6.8(won by default)
222
Process
Not enough data
8.3(won by default)
309
Not enough data
7.7(won by default)
306
Not enough data
8.1(won by default)
306
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
324
Not enough data
7.1(won by default)
273
Not enough data
6.6(won by default)
262
Not enough data
7.5(won by default)
270
Insight
Not enough data
7.7(won by default)
289
Not enough data
8.3(won by default)
312
Not enough data
7.9(won by default)
285
Not enough data
7.6(won by default)
281
Generative AI
8.7
18
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Not enough data
Feedback
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Not enough data
Generative AI
8.7
17
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Not enough data
Automation
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Not enough data
Autonomy
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Level AI and Sprinklr Service are categorized as Speech Analytics, Conversation Intelligence, Contact Center Quality Assurance, and AI Customer Support Agents
Unique Categories
Level AI is categorized as Sales Coaching, Natural Language Generation (NLG), and Natural Language Understanding (NLU)
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Reviews
Reviewers' Company Size
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Consumer Services
11.1%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
4.0%
Other
64.2%
Alternatives
Discussions
Level AI has no more discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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