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Compare KrispCall and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Free 25 Licenses Free to Start
KrispCall
Star Rating
(338)4.5 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to KrispCall. Users appreciate the platform's ability to consolidate customer service calls and emails, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, while KrispCall is also praised for its ease of use, it lacks the same level of robust features that Talkdesk offers for larger teams.
- Reviewers mention that Talkdesk provides stable call quality even during peak hours, which is crucial for maintaining customer satisfaction. On the other hand, KrispCall users highlight its excellent connection quality, but some feel it may not be as reliable under high-volume conditions.
- According to verified reviews, Talkdesk shines in its flexibility with call routing and IVR flows, making it easier for businesses to tailor their customer interactions. KrispCall, while simpler, may not offer the same level of customization that larger organizations might require.
- Users appreciate Talkdesk's comprehensive reporting and dashboard features, which help in performance evaluation and monitoring. In comparison, KrispCall's reporting capabilities are seen as adequate but not as advanced, which may limit insights for users looking to analyze their operations deeply.
- Reviewers highlight that Talkdesk's support quality is consistently rated highly, providing a reliable partner for businesses. KrispCall also receives positive feedback for its support, but some users feel that Talkdesk's larger market presence translates to more resources and expertise in customer service.
Pricing
Entry-Level Pricing
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
KrispCall
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.9
314
8.9
2,028
Ease of Use
9.3
322
9.1
2,038
Ease of Setup
9.3
301
8.8
1,062
Ease of Admin
9.1
96
8.9
928
Quality of Support
9.0
308
8.8
1,806
Has the product been a good partner in doing business?
8.9
94
8.9
912
Product Direction (% positive)
7.7
313
8.7
1,936
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Knowledge Management
Not enough data
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Compliance
Not enough data
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Customer Support
Not enough data
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Data Security
Not enough data
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Administration
Not enough data
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Generative AI
Not enough data
8.8
53
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
9.2
115
9.2
821
|
Verified
Feature Not Available
8.6
543
|
Verified
Feature Not Available
8.4
528
|
Verified
8.7
115
8.3
519
|
Verified
8.1
93
8.5
549
|
Verified
Generative AI
7.6
62
8.2
186
Functions
8.6
96
8.9
964
|
Verified
Feature Not Available
9.0
984
|
Verified
8.5
92
9.0
836
|
Verified
8.4
94
8.7
578
|
Verified
8.4
107
8.8
593
|
Verified
8.7
111
9.1
717
|
Verified
8.2
60
8.9
715
8.5
85
8.9
661
|
Verified
Agentic AI - Contact Center
8.3
25
8.3
32
8.3
28
8.7
32
8.1
25
8.5
32
8.3
24
8.4
32
Administrative
8.7
96
8.8
913
|
Verified
8.9
94
9.1
930
|
Verified
8.9
117
8.8
1017
|
Verified
8.6
88
9.1
717
|
Verified
8.1
83
8.8
579
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Administration
Not enough data
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Platform
Feature Not Available
8.3
188
9.1
24
7.9
197
Feature Not Available
8.8
219
9.4
27
9.0
221
8.9
19
9.0
221
9.2
28
8.9
211
9.3
17
8.8
213
Generative AI
7.2
15
7.8
99
Workforce Management
9.0
25
9.1
219
8.8
19
8.9
211
Call Center Infrastructure (CCI)
Not enough data
8.5
23
7.5
6
8.6
23
5.7
5
9.0
23
Not enough data
9.0
23
Administrative
9.7
24
9.2
223
9.1
21
8.9
226
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
Not enough data
8.6
16
Platform Basics - VoIP Providers
Feature Not Available
Not enough data
8.8
15
Not enough data
Feature Not Available
Not enough data
8.1
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Basic Communication
9.5
117
Not enough data
Feature Not Available
Not enough data
9.2
106
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
77
Not enough data
Agentic AI - VoIP Providers
7.5
6
Not enough data
Feature Not Available
Not enough data
7.9
7
Not enough data
7.2
6
Not enough data
Access
8.3
77
Not enough data
8.0
96
Not enough data
Feature Not Available
Not enough data
Advanced Features
Feature Not Available
Not enough data
8.4
72
Not enough data
9.4
121
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.9
28
Not enough data
7.4
45
Not enough data
Calling
8.7
137
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
126
Not enough data
8.0
38
Not enough data
Contacts
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Not enough data
Insights
9.2
130
Not enough data
9.0
120
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KrispCall and Talkdesk are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
KrispCall is categorized as VoIP Providers and Outbound Call Tracking
Reviews
Reviewers' Company Size
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Marketing and Advertising
11.3%
Outsourcing/Offshoring
6.5%
Computer Software
6.3%
Consulting
5.7%
Other
57.7%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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