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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (57.0% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $59.00 1 Agent License Per Month
Fin by Intercom
Star Rating
(3,690)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansVivantio
Star Rating
(301)4.3 out of 5
Market Segments
Mid-Market (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a remarkable 9.3, while Vivantio's live chat feature received a lower score of 7.3. Reviewers mention that Intercom's live chat is intuitive and integrates seamlessly with other communication channels.
- Reviewers mention that Vivantio shines in its quality of support, achieving a score of 9.0 compared to Intercom's 8.7. Users on G2 appreciate Vivantio's responsive customer service and comprehensive knowledge base, which they find helpful for troubleshooting.
- G2 users highlight that Intercom's ticket creation user experience is rated at 8.7, slightly lower than Vivantio's 8.8. Users say that Intercom's interface is user-friendly but can be overwhelming for new users due to its extensive features.
- Users report that Intercom offers superior automation capabilities, particularly in customer interaction automation, with a score of 9.4, while Vivantio's automation features are rated lower. Reviewers mention that Intercom's automation tools help streamline workflows effectively.
- Reviewers mention that Vivantio's SLA management is rated higher at 8.7 compared to Intercom's 8.4. Users appreciate Vivantio's robust SLA tracking features, which help ensure timely responses to customer inquiries.
- Users on G2 report that Intercom's multi-channel coverage is rated at 8.8, indicating strong performance across various platforms, while Vivantio's multi-channel capabilities are slightly lower. Reviewers say that Intercom's ability to integrate with social media and email enhances customer engagement.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Fin by Intercom
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.8
2,819
8.7
280
Ease of Use
8.9
2,849
8.6
281
Ease of Setup
8.4
1,458
8.2
149
Ease of Admin
8.6
1,305
8.4
143
Quality of Support
8.6
2,715
9.0
258
Has the product been a good partner in doing business?
8.8
1,302
8.9
137
Product Direction (% positive)
8.8
2,670
9.1
275
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.8
140
8.8
1118
|
Verified
8.6
139
8.7
1095
|
Verified
8.5
133
8.6
1143
|
Verified
8.6
131
8.3
680
|
Verified
8.7
135
8.8
1136
|
Verified
8.6
134
8.8
1060
|
Verified
8.6
131
8.6
961
|
Verified
8.3
124
Generative AI
8.3
247
7.5
66
8.2
248
7.6
66
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
8.4
129
8.8
1090
|
Verified
8.7
135
9.4
1264
|
Verified
7.3
81
8.3
812
7.0
81
7.6
522
7.1
77
Platform
8.1
720
|
Verified
7.5
100
8.2
1267
|
Verified
8.1
117
8.7
823
|
Verified
8.5
122
8.6
788
|
Verified
7.8
108
8.1
1015
|
Verified
8.0
125
8.2
1017
|
Verified
8.3
125
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
38
Not enough data
8.0
39
Not enough data
8.2
48
Service Desk
Not enough data
8.9
50
Not enough data
8.8
51
Not enough data
8.3
48
Management
Not enough data
8.3
49
Not enough data
8.8
45
Not enough data
8.9
39
Not enough data
8.5
37
Not enough data
8.5
29
Functionality
Not enough data
8.8
50
Not enough data
8.8
41
Not enough data
8.6
40
Not enough data
8.2
47
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
8.1
117
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
7.9
47
Self-Service Experience
8.9
652
8.0
70
8.9
651
8.0
72
Feature Not Available
8.1
58
8.2
490
7.9
57
8.4
535
8.1
75
Self-Service Platform
8.7
530
8.3
72
8.7
534
8.4
70
8.4
474
7.5
53
8.6
519
8.3
65
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Incident Management
Not enough data
8.5
133
Not enough data
8.8
148
Not enough data
8.7
155
Not enough data
8.1
132
Not enough data
8.1
126
Reporting
Not enough data
8.3
150
Not enough data
8.2
139
Not enough data
8.0
117
Access & Usability
Not enough data
7.4
110
Not enough data
8.4
142
Not enough data
8.5
119
Not enough data
8.2
106
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Not enough data
Automation
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Vivantio are categorized as Customer Service Automation, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Vivantio is categorized as HR Service Delivery, IT Service Management (ITSM) Tools, IT Asset Management, HR Case Management, and Service Desk
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
18.7%
Outsourcing/Offshoring
14.0%
Telecommunications
7.3%
Hospital & Health Care
3.3%
Financial Services
3.3%
Other
53.3%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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