Compare Salesforce Service Cloud Software and Fin by Intercom 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$0.99 1 Outcome
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansFin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user experience, particularly with its clean and simple interface that resonates well with small businesses. Users appreciate the functionality across various support options, making it a versatile tool for customer service.
- Users say Salesforce Service Cloud offers exceptional flexibility, allowing businesses to tailor the platform to their specific needs. This adaptability is highlighted by reviewers who mention the ease of building and adjusting features to meet both current and future requirements.
- Reviewers mention that Fin by Intercom's AI capabilities are impressive, with users praising its ability to pull content from articles and previous responses. This feature enhances the accuracy of customer interactions, which has been beneficial for support teams looking to provide timely and relevant information.
- According to verified reviews, Salesforce Service Cloud is recognized for its user-friendly interface, which allows for a quick learning curve. Users report that it doesn't take long to get accustomed to the platform, making it a strong choice for teams that need to onboard quickly.
- G2 reviewers highlight that while Fin by Intercom has a strong focus on customer engagement through features like sharing screenshots and detailed instructions, some users feel it may not fully meet the complex needs of larger organizations compared to Salesforce Service Cloud.
- Users report that Salesforce Service Cloud's robust reporting and analytics capabilities provide valuable insights, which are crucial for mid-market companies looking to optimize their customer service strategies. This feature is often cited as a significant advantage over Fin by Intercom.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.6
2,796
8.7
2,876
Ease of Use
8.4
5,382
8.9
2,906
Ease of Setup
7.9
4,138
8.4
1,509
Ease of Admin
8.2
1,536
8.6
1,339
Quality of Support
8.3
2,572
8.6
2,772
Has the product been a good partner in doing business?
8.7
1,517
8.8
1,335
Product Direction (% positive)
8.3
2,752
8.8
2,727
Features by Category
Ticket and Case Management
8.5
1211
|
Verified
8.6
1102
|
Verified
8.4
1207
|
Verified
8.8
1122
|
Verified
8.3
1248
|
Verified
8.7
1100
|
Verified
8.3
1160
|
Verified
8.6
1151
|
Verified
8.1
984
8.3
681
|
Verified
7.9
1170
|
Verified
8.8
1138
|
Verified
8.3
1152
|
Verified
8.8
1063
|
Verified
8.5
1046
|
Verified
8.6
964
|
Verified
Generative AI
7.7
180
8.3
249
7.6
178
8.2
249
Agentic AI - Help Desk
8.3
58
7.8
62
8.4
57
8.3
62
8.2
60
7.9
62
Communication Channels
8.4
1023
|
Verified
8.8
894
|
Verified
8.6
1209
|
Verified
8.8
1093
|
Verified
8.1
852
9.4
1269
|
Verified
8.0
810
|
Verified
8.3
812
8.1
769
7.6
523
Platform
7.8
555
|
Verified
8.1
722
|
Verified
8.3
819
|
Verified
8.2
1270
|
Verified
8.6
694
|
Verified
8.7
826
|
Verified
8.3
620
|
Verified
8.7
791
|
Verified
8.2
1149
|
Verified
8.1
1018
|
Verified
8.2
1166
|
Verified
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.5
122
8.8
229
8.3
119
8.3
218
7.6
118
Feature Not Available
Design
8.4
116
Feature Not Available
8.0
116
Feature Not Available
8.3
119
8.7
230
8.4
119
8.7
222
8.5
115
8.6
215
Generative AI
7.5
112
Feature Not Available
7.6
111
8.2
85
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Platform
Not enough data
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
142
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
8.7
1058
8.7
101
8.7
839
8.1
100
8.7
858
8.2
104
9.0
779
Support Automation
8.1
102
8.6
859
8.1
100
8.7
901
8.1
101
8.5
519
8.0
98
8.8
813
Generative AI
7.4
96
Feature Not Available
7.5
95
8.4
155
Customer Support
8.3
144
8.6
202
7.9
139
7.4
185
8.2
139
9.0
214
Automation
8.2
143
8.4
211
8.2
143
8.3
208
8.1
143
8.5
198
Artificial Intelligence
7.6
138
8.5
201
7.7
137
8.6
193
7.4
134
8.5
204
Generative AI
7.8
108
8.3
297
7.7
107
8.3
295
7.7
108
Feature Not Available
Communication
8.5
310
|
Verified
9.2
1443
|
Verified
8.6
329
|
Verified
8.9
1451
|
Verified
8.4
275
|
Verified
8.7
1192
|
Verified
8.5
277
|
Verified
9.1
1358
|
Verified
7.8
160
8.2
595
Internal Use
8.3
819
|
Verified
8.2
1270
|
Verified
8.3
296
|
Verified
8.7
1095
|
Verified
8.5
288
|
Verified
8.2
1043
|
Verified
8.4
318
|
Verified
8.7
1251
|
Verified
8.5
289
|
Verified
8.9
1321
|
Verified
8.7
323
|
Verified
8.6
1289
|
Verified
Generative AI
7.3
127
8.2
94
Self-Service Experience
8.6
592
9.0
657
8.3
578
8.9
653
8.3
527
Feature Not Available
8.0
214
8.2
491
8.4
224
8.4
536
Self-Service Platform
8.4
223
8.7
532
8.6
229
8.8
540
7.6
199
8.4
482
8.5
215
8.6
524
Agentic AI - Customer Self-Service
8.6
7
7.4
47
8.6
7
7.9
47
8.6
7
7.4
47
8.8
7
7.9
49
8.6
7
8.1
51
9.0
7
7.5
48
8.8
7
7.5
47
Generative AI
7.9(won by default)
54
Feature Not Available
8.0(won by default)
54
Feature Not Available
Process
8.6
244
9.3(won by 0.7)
89
8.6
264
9.0(won by 0.4)
86
8.3
225
9.6(won by 1.3)
89
Channels
8.8
273
9.4(won by 0.6)
89
8.4
248
8.8(won by 0.4)
88
8.5
231
9.5(won by 1.0)
91
8.6(won by 0.3)
232
8.3
81
8.6
214
8.8(won by 0.2)
83
Insight
8.6
230
9.1(won by 0.5)
86
8.8
265
9.2(won by 0.4)
88
8.5
204
8.8(won by 0.3)
83
8.7
252
9.3(won by 0.6)
83
Generative AI
8.0
80
Feature Not Available
7.9
81
7.4
17
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Automation
Not enough data
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Fin by Intercom are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Complaint Management, Contact Center Knowledge Base, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Fin by Intercom is categorized as AI Customer Support Agents, AI Agents For Business Operations, Shared Inbox, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.1%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
