Compare Salesforce Service Cloud Software and Fin by Intercom

Add Product
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud)
(7,232)
4.4 out of 5
Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
Fin by Intercom
Fin by Intercom
(3,828)
4.5 out of 5
Fin by Intercom
By Intercom, Inc.
At a Glance
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,232)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Fin by Intercom
Fin by Intercom
Star Rating
(3,828)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often provide vague answers.
  • Users say that Agentforce Service (formerly Salesforce Service Cloud) stands out for its powerful integration capabilities, allowing seamless connections with Salesforce data. This feature helps agents resolve issues faster and more accurately, enhancing overall efficiency.
  • Reviewers mention that Fin by Intercom offers a user-friendly setup, making it easy for small businesses to implement. Users have highlighted the intuitive onboarding process, which contributes to a smoother transition into using the platform.
  • According to verified reviews, Agentforce Service is praised for its configurability, enabling businesses to tailor the platform to their specific needs. Users appreciate how this flexibility simplifies service implementations for both their teams and clients.
  • G2 reviewers note that while Fin by Intercom provides effective automation for customer service, it sometimes struggles with more complex workflows, leading to a reliance on human agents for certain queries.
  • Users highlight that Agentforce Service's ease of use is a significant advantage, with many finding it straightforward to navigate and utilize, which is particularly beneficial for teams managing diverse business areas.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
Browse all 5 pricing plans
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Browse all 4 pricing plans
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.6
2,803
8.8
2,882
Ease of Use
8.4
5,391
8.9
2,913
Ease of Setup
7.9
4,146
8.4
1,513
Ease of Admin
8.2
1,536
8.6
1,341
Quality of Support
8.3
2,578
8.6
2,778
Has the product been a good partner in doing business?
8.7
1,517
8.8
1,337
Product Direction (% positive)
8.3
2,757
8.8
2,734
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.2
1,649
8.4
1,902
Ticket and Case Management
8.5
1213
|
Verified
8.6
1103
|
Verified
8.4
1208
|
Verified
8.8
1123
|
Verified
8.3
1252
|
Verified
8.7
1101
|
Verified
8.3
1163
|
Verified
8.6
1152
|
Verified
8.1
985
8.3
681
|
Verified
7.9
1171
|
Verified
8.8
1138
|
Verified
8.3
1153
|
Verified
8.8
1063
|
Verified
8.5
1049
|
Verified
8.6
964
|
Verified
Generative AI
7.7
180
8.3
249
7.6
179
8.2
250
Agentic AI - Help Desk
8.3
60
7.8
62
8.4
58
8.3
62
8.3
61
7.9
62
Communication Channels
8.4
1024
|
Verified
8.8
894
|
Verified
8.6
1211
|
Verified
8.8
1093
|
Verified
8.1
854
9.4
1269
|
Verified
8.0
810
|
Verified
8.3
812
8.1
769
7.6
523
Platform
7.8
555
|
Verified
8.1
722
|
Verified
8.3
819
|
Verified
8.2
1270
|
Verified
8.6
695
|
Verified
8.7
826
|
Verified
8.3
621
|
Verified
8.7
791
|
Verified
8.2
1150
|
Verified
8.1
1018
|
Verified
8.2
1168
|
Verified
8.2
1019
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
8.4
562
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
8.6
254
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
8.7
228
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.1
127
8.6
260
Channels
8.5
122
8.8
229
8.3
119
8.3
218
7.6
118
Feature Not Available
Design
8.4
116
Feature Not Available
8.0
116
Feature Not Available
8.3
119
8.7
230
8.4
119
8.7
222
8.5
115
8.6
215
Generative AI
7.5
112
Feature Not Available
7.6
111
8.3
86
Complaint ManagementHide 8 FeaturesShow 8 Features
8.3
214
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Shared InboxHide 12 FeaturesShow 12 Features
Not enough data
8.3
138
Productivity Tools
Not enough data
8.8
128
Not enough data
8.3
125
Not enough data
8.1
120
Not enough data
8.7
123
Not enough data
8.8
123
Not enough data
8.5
123
Not enough data
8.7
124
Analytics
Not enough data
8.2
111
Not enough data
8.2
119
Not enough data
8.1
118
Agentic AI - Shared Inbox
Not enough data
7.7
27
Not enough data
7.7
27
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
8.6
77
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
8.0
307
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.2
94
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.8
707
Responses
Not enough data
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Platform
Not enough data
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
143
Contact Center WorkforceHide 10 FeaturesShow 10 Features
7.9
60
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.1
113
8.7
1,233
Conversational Platform
8.5
103
8.7
1058
8.7
101
8.7
839
8.1
100
8.7
858
8.2
104
9.0
779
Support Automation
8.1
102
8.6
859
8.1
100
8.7
901
8.1
101
8.5
519
8.0
98
8.8
813
Generative AI
7.4
96
Feature Not Available
7.5
95
8.4
156
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.0
158
8.4
244
Customer Support
8.3
144
8.6
202
7.9
139
7.4
185
8.2
139
9.0
214
Automation
8.2
143
8.4
211
8.2
143
8.3
208
8.1
143
8.5
198
Artificial Intelligence
7.6
138
8.5
201
7.7
137
8.6
193
7.4
134
8.5
205
Live ChatHide 14 FeaturesShow 14 Features
8.2
1,001
8.6
1,834
Generative AI
7.8
108
8.3
297
7.7
107
8.3
295
7.7
108
Feature Not Available
Communication
8.5
310
|
Verified
9.2
1443
|
Verified
8.6
329
|
Verified
8.9
1451
|
Verified
8.4
275
|
Verified
8.7
1192
|
Verified
8.5
277
|
Verified
9.1
1358
|
Verified
7.8
160
8.2
595
Internal Use
8.3
819
|
Verified
8.2
1270
|
Verified
8.3
296
|
Verified
8.7
1095
|
Verified
8.5
288
|
Verified
8.2
1043
|
Verified
8.4
318
|
Verified
8.7
1251
|
Verified
8.5
289
|
Verified
8.9
1321
|
Verified
8.7
323
|
Verified
8.6
1289
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.4
724
8.2
755
Generative AI
7.3
127
8.2
94
Self-Service Experience
8.6
594
9.0
657
8.3
579
8.9
653
8.3
528
Feature Not Available
8.0
214
8.2
491
8.4
224
8.4
536
Self-Service Platform
8.4
223
8.7
532
8.6
229
8.8
540
7.6
199
8.4
482
8.5
215
8.6
524
Agentic AI - Customer Self-Service
8.6
7
7.4
47
8.6
7
7.9
47
8.6
7
7.4
47
8.8
7
7.9
49
8.6
7
8.1
51
9.0
7
7.5
48
8.8
7
7.5
47
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.5
338
9.1
98
Generative AI
7.9
54
Feature Not Available
8.0
54
Feature Not Available
Process
8.6
244
9.3
89
8.6
264
9.0
86
8.3
225
9.6
89
Channels
8.8
273
9.4
89
8.4
248
8.8
88
8.5
231
9.5
91
8.6
232
8.3
81
8.6
214
8.8
83
Insight
8.6
230
9.1
86
8.8
265
9.2
88
8.5
204
8.8
83
8.7
252
9.3
83
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
8.1
87
7.2
17
Generative AI
8.0
80
Feature Not Available
7.9
81
7.4
17
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
8.6
31
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Conversational Interface AgentsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
7.9
255
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
192
Not enough data
7.9
199
Not enough data
7.8
167
Not enough data
8.5
191
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
173
Not enough data
8.5
191
Automation
Not enough data
8.4
194
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud)
Fin by Intercom
Fin by Intercom
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud)
Fin by Intercom
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
18.4%
Mid-Market(51-1000 emp.)
42.7%
Enterprise(> 1000 emp.)
38.9%
Fin by Intercom
Fin by Intercom
Small-Business(50 or fewer emp.)
58.5%
Mid-Market(51-1000 emp.)
37.3%
Enterprise(> 1000 emp.)
4.3%
Reviewers' Industry
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud)
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Fin by Intercom
Fin by Intercom
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud) Alternatives
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Add Zendesk for Customer Service
Freshdesk
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Add Freshdesk
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Front
Front
Add Front
Discussions
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud) Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
Alexa B.
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
Jami S.
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
Andre K.
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
See all discussions
Fin by Intercom
Fin by Intercom Discussions
What is Intercom used for?
3 Comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
Does intercom have live chat?
2 Comments
Nick L.
NL
Yes.Read more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
Camille H.
CH
You can use the lang feature. It is easier to use.Read more
See all discussions
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Add Product
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service (formerly Salesforce Service Cloud)
Fin by Intercom
Fin by Intercom