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At a Glance
Market Segments
Small-Business (95.6% of reviews)
Mid-Market (64.5% of reviews)
Entry-Level Pricing
Free Trial Per Month
No pricing available
Instantly
Star Rating
(3,926)4.8 out of 5
Market Segments
Small-Business (95.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 4 pricing plansObserve.AI
Star Rating
(237)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AIInstantly vs Observe.AI
When assessing the two solutions, reviewers found Instantly easier to use, set up, and administer. Reviewers also preferred doing business with Instantly overall.
- Reviewers felt that Instantly meets the needs of their business better than Observe.AI.
- When comparing quality of ongoing product support, reviewers felt that Instantly is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Instantly over Observe.AI.
Pricing
Entry-Level Pricing
Instantly
Free
Free Trial
Per Month
Everything you need to scale your cold outreach campaigns.
- Unlimited email sending accounts
- Unlimited domain warmup
- Advanced sequences
Observe.AI
No pricing availableFree Trial
Instantly
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
9.4
3,367
8.8
183
Ease of Use
9.5
3,530
9.2
183
Ease of Setup
9.2
2,697
9.0
106
Ease of Admin
9.4
1,822
9.2
91
Quality of Support
9.6
3,340
9.2
179
Has the product been a good partner in doing business?
9.5
1,795
9.3
93
Product Direction (% positive)
9.8
3,401
9.7
175
Features by Category
Sales Force Automation
9.0
155
Not enough data
8.6
149
Not enough data
9.0
162
Not enough data
8.9
150
Not enough data
8.6
150
Not enough data
9.0
151
Not enough data
8.6
145
Not enough data
8.5
140
Not enough data
8.6
148
Not enough data
Marketing Automation
9.4
153
Not enough data
9.4
154
Not enough data
9.3
153
Not enough data
9.0
158
Not enough data
Customer Support
8.9
151
Not enough data
9.1
148
Not enough data
9.0
147
Not enough data
8.2
138
Not enough data
8.8
142
Not enough data
Reporting & Analytics
9.0
136
Not enough data
9.2
133
Not enough data
8.7
134
Not enough data
Mobile & Social
8.6
140
Not enough data
8.4
128
Not enough data
8.5
131
Not enough data
Platform
8.7
189
Not enough data
8.9
183
Not enough data
9.0
182
Not enough data
8.5
183
Not enough data
8.5
180
Not enough data
8.8
178
Not enough data
9.3
184
Not enough data
8.6
190
Not enough data
Integration
9.2
156
Not enough data
8.8
152
Not enough data
8.8
150
Not enough data
Generative AI
8.7
112
Not enough data
Agentic AI - CRM
8.2
10
Not enough data
7.8
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
7.7
10
Not enough data
7.5
10
Not enough data
8.0
10
Not enough data
Email Marketing
8.9
2336
Not enough data
9.3
2366
Not enough data
9.5
2370
Not enough data
9.4
2333
Not enough data
9.6
2386
Not enough data
9.4
2340
Not enough data
9.1
2227
Not enough data
9.1
2051
Not enough data
8.4
1941
Not enough data
Reporting & Analytics
9.2
2293
Not enough data
9.2
2295
Not enough data
Generative AI
8.7
1398
Not enough data
8.7
1405
Not enough data
Agentic AI - Email Marketing
8.4
57
Not enough data
8.3
56
Not enough data
8.7
57
Not enough data
8.8
56
Not enough data
8.8
56
Not enough data
Integration
9.3
2331
Not enough data
8.9
2199
Not enough data
8.7
2165
Not enough data
8.7
2047
Not enough data
8.2
1998
Not enough data
8.2
1930
Not enough data
Data Availability
9.1
531
Not enough data
9.1
522
Not enough data
8.9
507
Not enough data
8.7
191
Not enough data
Data Accuracy
9.1
484
Not enough data
9.1
500
Not enough data
8.8
212
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
462
Not enough data
9.2
467
Not enough data
9.4
501
Not enough data
9.3
469
Not enough data
8.8
447
Not enough data
8.9
472
Not enough data
Features
9.2
472
Not enough data
8.9
495
Not enough data
9.0
461
Not enough data
9.0
474
Not enough data
9.1
458
Not enough data
8.8
446
Not enough data
9.0
463
Not enough data
9.2
455
Not enough data
9.3
472
Not enough data
Lead Intelligence
8.7
169
Not enough data
8.9
170
Not enough data
8.9
170
Not enough data
Lead Management
9.0
194
Not enough data
8.5
197
Not enough data
8.9
192
Not enough data
Marketing Campaigns
8.6
205
Not enough data
8.3
227
Not enough data
8.5
205
Not enough data
8.9
195
Not enough data
8.9
194
Not enough data
Campaign Execution
8.4
162
Not enough data
8.9
179
Not enough data
8.5
160
Not enough data
9.4
160
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
436
Not enough data
9.0
410
Not enough data
9.4
454
Not enough data
8.9
404
Not enough data
Organization
9.1
413
Not enough data
9.1
395
Not enough data
9.0
400
Not enough data
Performance Analysis
8.8
406
Not enough data
9.2
432
Not enough data
Sales Analysis
8.6
443
Not enough data
8.7
404
Not enough data
Generative AI
9.0
289
Not enough data
9.0
286
Not enough data
Agentic AI - AI Sales Assistant
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Diagnosis
8.8
1494
Not enough data
9.2
1540
Not enough data
9.1
1573
Not enough data
9.2
1476
Not enough data
Tracking
9.1
1494
Not enough data
9.1
1453
Not enough data
9.3
1554
Not enough data
9.1
1470
Not enough data
9.0
1462
Not enough data
Reporting
9.3
1610
Not enough data
9.3
1624
Not enough data
9.2
1560
Not enough data
9.0
1584
Not enough data
Agentic AI - Email Deliverability
8.7
36
Not enough data
8.8
36
Not enough data
8.8
36
Not enough data
8.7
36
Not enough data
9.0
36
Not enough data
Integrated Workflows
8.3
237
Not enough data
9.2
239
Not enough data
7.0
228
Not enough data
7.4
227
Not enough data
8.2
247
Not enough data
7.7
228
Not enough data
7.9
239
Not enough data
Repeatability and Reportability
8.0
222
Not enough data
8.2
217
Not enough data
8.4
219
Not enough data
7.9
229
Not enough data
7.3
218
Not enough data
AI and Automation
8.4
227
Not enough data
8.3
231
Not enough data
8.4
229
Not enough data
8.1
228
Not enough data
8.1
215
Not enough data
Generative AI
8.3
220
Not enough data
Agentic AI - Sales Engagement
8.1
74
Not enough data
8.2
74
Not enough data
8.0
75
Not enough data
8.0
72
Not enough data
8.0
74
Not enough data
8.0
73
Not enough data
7.9
73
Not enough data
Call Analytics
Not enough data
9.5
43
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.0
40
Agent Performance Management
Not enough data
9.3
40
Not enough data
8.7
42
Not enough data
9.1
43
Generative AI
Not enough data
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.2
508
Not enough data
8.9
500
Not enough data
9.0
505
Not enough data
9.0
503
Not enough data
8.5
513
Not enough data
Agentic AI - Lead Intelligence
7.5
8
Not enough data
Generative AI
Not enough data
8.8
22
Agentic AI - Lead Mining
8.8
10
Not enough data
8.3
10
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Email Tracking
8.6
32
Not enough data
8.5
32
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
8.3
31
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Analytics
9.3
925
Not enough data
9.2
899
Not enough data
8.9
859
Not enough data
Customizations
9.3
886
Not enough data
9.5
918
Not enough data
9.1
949
Not enough data
9.3
916
Not enough data
9.1
898
Not enough data
Generative AI
8.9
636
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Instantly and Observe.AI share no categories
Unique Categories
Instantly is categorized as Sales Engagement, Email Deliverability, AI Sales Assistant, Account Data Management, Lead Mining, Lead Intelligence, Visitor Identification, Email Tracking, CRM, Sales Intelligence, and Email Marketing
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Instantly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
45.5%
Computer Software
8.5%
Information Technology and Services
6.8%
Consulting
5.5%
Staffing and Recruiting
4.0%
Other
29.7%
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Discussions
What is Instantly used for?
7 Comments
AP
a) Sending cold emails
b) Searching for prospects
Read more
Instantly has no more discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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