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Compare Infobip and Wati 
At a Glance
Market Segments
Mid-Market (41.8% of reviews)
Small-Business (78.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Infobip
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfobipWati
Star Rating
(453)4.6 out of 5
Market Segments
Small-Business (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user satisfaction, reflected in its higher overall G2 Score compared to Infobip. Users appreciate Wati's simple interface that facilitates quick customer communication, making it a preferred choice for small businesses looking for efficient customer support solutions.
- According to verified reviews, Infobip stands out for its robust integration capabilities, with users noting that it connects seamlessly with various tools. This makes it a strong partner for businesses needing global coverage and compliance, especially in cross-border messaging.
- Users say that Wati's ease of setup is a significant advantage, with many highlighting the clear guidance provided during the initial configuration. This contrasts with some feedback on Infobip, where users have mentioned that while it is easy to use, the setup process can be more complex.
- Reviewers mention that Infobip offers a comprehensive marketing communication tool with an intuitive user interface. Users have praised its campaign scheduling and detailed delivery tracking, which enhances their overall marketing efforts.
- G2 reviewers highlight that Wati's focus on WhatsApp communication allows for efficient chat management, which is particularly beneficial for businesses that rely heavily on this platform. Users appreciate how this functionality helps them provide better customer support.
- According to recent user feedback, both platforms receive positive remarks for their support quality, but Wati edges out slightly with a more customer-friendly approach. Users feel that Wati's design is tailored for ease of use, making it less complicated compared to Infobip, which, while powerful, may require a steeper learning curve.
Pricing
Entry-Level Pricing
Infobip
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Infobip
No trial information availableWati
Free Trial is available
Ratings
Meets Requirements
9.1
39
8.9
352
Ease of Use
9.0
40
9.2
361
Ease of Setup
8.7
24
9.0
323
Ease of Admin
9.0
23
9.1
271
Quality of Support
8.4
43
8.6
344
Has the product been a good partner in doing business?
8.5
24
9.1
267
Product Direction (% positive)
8.5
40
9.3
332
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
153
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
9.3
23
8.8
131
9.2
24
8.6
118
9.3
27
8.5
114
Support
9.1
30
8.6
120
8.7
21
8.3
115
8.4
31
8.6
128
Responses
Not enough data
8.6
173
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
142
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
91
Not enough data
9.2
88
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
89
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infobip and Wati are categorized as Chatbots, WhatsApp Marketing, and Communication Platform as a Service (CPaaS)
Unique Categories
Infobip is categorized as Transactional Email and RCS Business Messaging
Wati is categorized as Proactive Notification, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.5%
Information Technology and Services
10.9%
Banking
10.9%
Automotive
7.3%
Retail
5.5%
Other
50.9%
Education Management
10.1%
Information Technology and Services
7.2%
Retail
6.5%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
64.0%
Discussions
How we can simplify the time and process to implement whatsapp for business?
1 Comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 Comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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