# Hiver vs osTicket Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in user satisfaction, boasting a significantly higher overall score compared to osTicket. Users appreciate Hiver's ability to streamline email management, with one reviewer noting how it enhances the overall customer experience by keeping a record of mail closing and resolving issues.
- **According to verified reviews** , osTicket is praised for its straightforward ticket management capabilities. Users find it easy to assign tickets to different teams or agents, making it a solid choice for organizations looking to keep customer requests organized.
- **Reviewers mention** that Hiver's shared inbox and email collaboration features simplify team operations. Users highlight the ease of assigning emails and tracking tasks, which has transformed their workflow and improved internal communication.
- **Users say** that while osTicket offers a good entry point for small businesses, it may struggle with more complex workflows. Some users have noted configuration challenges, which can hinder its effectiveness in meeting specific organizational needs.
- **G2 reviewers highlight** Hiver's superior support quality, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. In contrast, osTicket users have reported mixed experiences regarding support quality, indicating room for improvement.
- **According to recent feedback** , both products have their strengths in ticket creation and response user experience, but Hiver edges out with a more intuitive interface that enhances collaboration. Users appreciate how Hiver allows for internal notes on emails, which helps keep everyone on the same page.



| | Hiver | osTicket | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,284 | 44 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (56.8% of reviews) | 
| **Entry Level Price** | Free | No pricing available | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### osTicket

**Not enough data**

---
## Ratings Comparison
| Rating | Hiver | osTicket | 
|---|---|---|
  | **Meets Requirements** | 9.0 (994 reviews) | 8.8 (41 reviews) | 
  | **Ease of Use** | 9.1 (1018 reviews) | 8.2 (41 reviews) | 
  | **Ease of Setup** | 9.0 (594 reviews) | 8.0 (29 reviews) | 
  | **Ease of Admin** | 9.2 (455 reviews) | 8.3 (29 reviews) | 
  | **Quality of Support** | 9.2 (922 reviews) | 6.9 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (446 reviews) | 8.4 (24 reviews) | 
  | **Product Direction (% positive)** | 9.1 (987 reviews) | 8.8 (39 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### osTicket

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 353 |
| **osTicket** | 7.4/10 | 33 |

#### Ticket and Case Management

| Feature | Hiver | osTicket | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | 8.6 (32 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | 8.0 (31 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | 8.4 (29 reviews) ✓ Verified | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | 8.0 (24 reviews) | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | 7.7 (30 reviews) | 
| **Ticket Collaboration** | 8.6 (210 reviews) ✓ Verified | 8.3 (31 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | 7.3 (17 reviews) | 

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Hiver | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Hiver | osTicket | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | 8.1 (24 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | 9.0 (27 reviews) | 
| **Chat/Live Support** | 8.5 (190 reviews) | 5.3 (10 reviews) ✓ Verified | 
| **Social Integration** | 7.5 (109 reviews) | 5.3 (10 reviews) | 
| **Voice** | 7.5 (104 reviews) | 4.0 (7 reviews) | 

#### Platform

| Feature | Hiver | osTicket | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | 5.4 (16 reviews) | 
| **Customization ** | 7.8 (160 reviews) | 7.1 (23 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | 8.8 (25 reviews) ✓ Verified | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | 6.8 (13 reviews) ✓ Verified | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | 7.2 (26 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | 7.8 (27 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **osTicket** | N/A | N/A |

#### Channels

| Feature | Hiver | osTicket | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Hiver | osTicket | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Usability

| Feature | Hiver | osTicket | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | osTicket | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **osTicket** | N/A | N/A |

#### Productivity Tools

| Feature | Hiver | osTicket | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Hiver | osTicket | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Responses

| Feature | Hiver | osTicket | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | osTicket | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **osTicket** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver | osTicket | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver | osTicket | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **osTicket** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver | osTicket | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | 

#### Integrations

| Feature | Hiver | osTicket | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | 

#### Time Management

| Feature | Hiver | osTicket | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Customer Support

| Feature | Hiver | osTicket | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | osTicket | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | osTicket | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | osTicket | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver | osTicket | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | 7.1 (23 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | osTicket | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Hiver | osTicket | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | osTicket | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | osTicket | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | osTicket | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Hiver | osTicket | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | osTicket | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | osTicket | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | osTicket | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | osTicket | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **osTicket** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | osTicket | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Hiver | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Hiver (13):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to osTicket (1):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | osTicket | 
|---|---|---|
| **Small-Business** | 66.9% | 56.8% | 
| **Mid-Market** | 27.3% | 34.1% | 
| **Enterprise** | 5.9% | 9.1% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.5%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### osTicket

- **Information Technology and Services:** 22.7%
- **Education Management:** 13.6%
- **Computer Software:** 11.4%
- **Telecommunications:** 4.5%
- **Retail:** 4.5%
- **Primary/Secondary Education:** 4.5%
- **Internet:** 4.5%
- **Accounting:** 2.3%
- **Capital Markets:** 2.3%
- **Computer Games:** 2.3%
- **Other:** 27.3%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (832 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7629 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to osTicket

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [OTRS](https://www.g2.com/products/otrs/reviews) — 4.4/5 stars (38 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Zammad](https://www.g2.com/products/zammad/reviews) — 4.5/5 stars (10 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7629 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) — 4.6/5 stars (95 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### osTicket

- Title: [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) — 1 comment
  > **Top comment:** "TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-osticket)