Compare Helpshift and Zoho Desk 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$0.00
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, boasting a significantly higher G2 Score compared to Helpshift. Users appreciate its intuitive drag-and-drop interface and the ability to organize their company's system effectively, which enhances overall productivity.
- Users say that Helpshift is user-friendly and effective for tracking customer tickets, making it a solid choice for support teams. However, they also note that it lacks the extensive features and flexibility found in Zoho Desk, which offers multiple options for actioning tickets, such as linking and holding tickets.
- Reviewers mention that Zoho Desk's implementation process is quick and straightforward, with many users highlighting the intuitive onboarding wizard that helps new users get started without hassle. In contrast, Helpshift has not received recent reviews, which may indicate a lack of current user engagement or satisfaction.
- According to verified reviews, Zoho Desk provides a more comprehensive support experience, with features like multiple threads for ticket responses that allow for better organization and communication. Helpshift, while effective, does not offer the same level of ticket management capabilities.
- Users appreciate the robust reporting and dashboard features in Zoho Desk, which help teams analyze their support performance effectively. Helpshift, while it has some reporting capabilities, does not match the depth and usability of Zoho Desk's offerings.
- G2 reviewers highlight that Zoho Desk's customer support quality is consistently rated highly, with users noting the helpfulness of the support team. Helpshift's support is also praised, but it faces challenges in comparison, especially given the lower volume of recent reviews that could provide a clearer picture of its current support effectiveness.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Helpshift
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.7
5,964
Ease of Use
8.8
295
8.5
6,044
Ease of Setup
8.2
139
8.1
5,317
Ease of Admin
8.4
138
8.3
4,925
Quality of Support
8.4
275
8.3
5,360
Has the product been a good partner in doing business?
8.5
134
8.4
4,453
Product Direction (% positive)
7.9
288
8.9
5,714
Features by Category
Ticket and Case Management
8.7
161
|
Verified
8.6
3439
|
Verified
8.7
163
|
Verified
8.5
3355
|
Verified
8.5
167
|
Verified
8.3
3163
|
Verified
8.5
169
8.3
2951
|
Verified
8.1
122
|
Verified
8.2
2679
|
Verified
8.5
164
|
Verified
8.4
2916
|
Verified
8.3
161
|
Verified
8.5
2932
|
Verified
8.4
87
8.3
2525
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
8.6
150
|
Verified
8.3
2876
|
Verified
8.4
150
|
Verified
8.6
3117
|
Verified
8.7
125
|
Verified
8.2
2419
|
Verified
8.0
44
8.0
2162
|
Verified
9.0
18
7.8
1922
|
Verified
Platform
8.5
74
|
Verified
8.1
2306
|
Verified
8.1
126
|
Verified
8.2
2750
|
Verified
8.4
75
|
Verified
8.4
2853
|
Verified
8.2
65
|
Verified
8.2
2313
|
Verified
7.8
139
|
Verified
8.2
2832
|
Verified
7.8
144
|
Verified
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Feature Not Available
Feature Not Available
Communication
8.6
110
|
Verified
8.8
718
|
Verified
8.4
120
|
Verified
8.7
759
|
Verified
8.7
86
|
Verified
8.6
658
8.9
105
|
Verified
8.6
631
|
Verified
9.3
14
8.3
355
Internal Use
8.1
126
|
Verified
8.2
2750
|
Verified
9.2
102
|
Verified
Feature Not Available
8.8
77
|
Verified
8.4
455
9.0
97
|
Verified
8.7
714
|
Verified
8.8
83
|
Verified
8.6
692
|
Verified
8.8
92
|
Verified
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
8.8
148
8.5
1514
8.5
138
8.4
1472
8.2
107
8.1
1279
8.9
21
8.1
772
8.9
21
8.2
817
Self-Service Platform
8.1
22
8.3
843
8.6
23
8.3
819
8.2
17
7.8
732
8.6
23
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and Zoho Desk are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Complaint Management, Contact Center Knowledge Base, Google Workspace for Sales, and Customer Communications Management
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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