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Compare Helpshift and yellow.ai 
Featured Products
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
No pricing available
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiHelpshift vs yellow.ai
When assessing the two solutions, reviewers found Helpshift easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with yellow.ai overall.
- Reviewers felt that Helpshift meets the needs of their business better than yellow.ai.
- When comparing quality of ongoing product support, Helpshift and yellow.ai provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of yellow.ai over Helpshift.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
yellow.ai
No pricing availableFree Trial
Helpshift
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.4
72
Ease of Use
8.8
295
8.7
75
Ease of Setup
8.2
139
8.1
34
Ease of Admin
8.4
138
8.4
33
Quality of Support
8.4
275
8.4
70
Has the product been a good partner in doing business?
8.5
134
8.6
33
Product Direction (% positive)
7.9
288
8.5
63
Features by Category
Ticket and Case Management
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Not enough data
Platform
8.5
74
|
Verified
Not enough data
8.1
126
|
Verified
8.4
16
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Not enough data
Messenger
Not enough data
9.5
10
Not enough data
9.2
11
Not enough data
8.7
9
Not enough data
9.3
10
Channels
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.3
7
Not enough data
9.2
6
Customers
Not enough data
8.7
9
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.5
8
Not enough data
8.6
11
Not enough data
8.3
11
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
8.5
10
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
9.0
24
9.3
5
8.5
24
9.0
5
8.9
23
9.0
5
8.8
22
9.3
5
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
8.3
5
8.5
22
9.0
5
8.2
21
8.3
5
9.0
15
Not enough data
8.6
20
9.3
5
8.9
22
8.7
5
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Automation
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
7.9
8
Artificial Intelligence
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
110
|
Verified
9.3
14
8.4
120
|
Verified
9.2
14
8.7
86
|
Verified
9.0
10
8.9
105
|
Verified
9.0
13
9.3
14
8.0
9
Internal Use
8.1
126
|
Verified
8.4
16
9.2
102
|
Verified
9.2
11
8.8
77
|
Verified
8.3
12
9.0
97
|
Verified
8.7
13
8.8
83
|
Verified
8.3
13
8.8
92
|
Verified
8.7
13
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Not enough data
8.9
21
Not enough data
8.9
21
Not enough data
Self-Service Platform
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Help Desk, Customer Self-Service, and Multilingual Customer Support
yellow.ai is categorized as AI Customer Support Agents, WhatsApp Marketing, Customer Service Automation, Conversational Marketing, Bot Platforms, AI Agents For Business Operations, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Financial Services
14.9%
Information Technology and Services
12.9%
Computer Software
9.9%
Banking
7.9%
Food & Beverages
6.9%
Other
47.5%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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