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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $150.00 Per Month
Fin by Intercom
Star Rating
(3,690)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a remarkable 9.3, while Helpshift's live chat feature, although strong, scores slightly lower at 9.4. Reviewers mention that Intercom's live chat is intuitive and integrates seamlessly with their workflows.
- Reviewers mention that Helpshift shines in its mobile optimization, receiving a score of 9.2 compared to Intercom's 8.3. Users on G2 appreciate Helpshift's mobile-first approach, which enhances user experience on smartphones and tablets.
- G2 users highlight that Intercom's ticket collaboration feature scores 8.8, outperforming Helpshift's 8.3. Users say that the collaborative tools in Intercom allow for better teamwork and communication among support agents.
- Users report that Helpshift offers superior automation capabilities, particularly in customer interaction automation, scoring 9.4, while Intercom's score is 9.0. Reviewers mention that Helpshift's automation features significantly reduce response times and improve efficiency.
- Reviewers mention that Intercom's customization options for responses score 8.8, while Helpshift slightly edges out with a score of 9.0. Users say that Helpshift's customization allows for more tailored interactions, enhancing customer satisfaction.
- Users on G2 report that Intercom's analytics capabilities score 8.7, while Helpshift's analytics score is lower at 8.2. Reviewers mention that Intercom provides more actionable insights, helping businesses make data-driven decisions effectively.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Free Trial
Fin by Intercom
Free Trial is available
Helpshift
Free Trial is available
Ratings
Meets Requirements
8.8
2,818
8.6
295
Ease of Use
8.9
2,848
8.8
295
Ease of Setup
8.4
1,457
8.2
139
Ease of Admin
8.6
1,304
8.4
138
Quality of Support
8.6
2,714
8.4
275
Has the product been a good partner in doing business?
8.8
1,301
8.5
134
Product Direction (% positive)
8.8
2,669
7.9
288
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.7
161
|
Verified
8.8
1118
|
Verified
8.7
163
|
Verified
8.7
1095
|
Verified
8.5
167
|
Verified
8.6
1143
|
Verified
8.5
169
8.3
680
|
Verified
8.1
122
|
Verified
8.8
1136
|
Verified
8.5
164
|
Verified
8.8
1060
|
Verified
8.3
161
|
Verified
8.6
961
|
Verified
8.4
87
Generative AI
8.3
247
Feature Not Available
8.2
248
Feature Not Available
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
8.6
150
|
Verified
8.8
1090
|
Verified
8.4
150
|
Verified
9.4
1264
|
Verified
8.7
125
|
Verified
8.3
812
8.0
44
7.6
522
9.0
18
Platform
8.1
720
|
Verified
8.5
74
|
Verified
8.2
1266
|
Verified
8.1
126
|
Verified
8.7
823
|
Verified
8.4
75
|
Verified
8.6
788
|
Verified
8.2
65
|
Verified
8.1
1015
|
Verified
7.8
139
|
Verified
8.2
1017
|
Verified
7.8
144
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.0
24
8.8
586
8.5
24
9.0
586
8.9
23
8.8
556
8.8
22
8.6
478
9.0
22
Platform
9.5
611
9.4
21
8.9
581
9.2
22
8.8
578
8.5
22
8.7
561
8.2
21
8.2
419
9.0
15
8.9
528
8.6
20
8.8
582
8.9
22
Generative AI
Feature Not Available
Feature Not Available
8.4
140
Feature Not Available
Conversational Platform
8.7
1058
9.0
27
8.7
837
8.8
21
8.7
858
8.7
24
9.0
779
8.7
21
Support Automation
8.6
859
8.8
23
8.7
901
8.5
28
8.5
518
8.8
24
8.8
809
8.2
23
Generative AI
Feature Not Available
Feature Not Available
8.4
154
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
199
Not enough data
7.4
184
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
205
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Not enough data
Generative AI
8.3
295
Feature Not Available
8.3
293
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.2
1440
|
Verified
8.6
110
|
Verified
8.9
1448
|
Verified
8.4
120
|
Verified
8.7
1190
|
Verified
8.7
86
|
Verified
9.1
1355
|
Verified
8.9
105
|
Verified
8.2
594
9.3
14
Internal Use
8.2
1266
|
Verified
8.1
126
|
Verified
8.7
1093
|
Verified
9.2
102
|
Verified
8.2
1042
|
Verified
8.8
77
|
Verified
8.7
1246
|
Verified
9.0
97
|
Verified
8.9
1318
|
Verified
8.8
83
|
Verified
8.6
1286
|
Verified
8.8
92
|
Verified
Generative AI
8.2
94
Feature Not Available
Self-Service Experience
8.9
652
8.8
148
8.9
651
8.5
138
Feature Not Available
8.2
107
8.2
490
8.9
21
8.4
535
8.9
21
Self-Service Platform
8.7
530
8.1
22
8.7
534
8.6
23
8.4
474
8.2
17
8.6
519
8.6
23
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Feature Not Available
7.2
16
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Not enough data
Automation
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Helpshift are categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
Helpshift is categorized as Multilingual Customer Support
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
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