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Compare Help Scout and Trello 
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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (54.5% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$0.00
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansTrello
Star Rating
(13,877)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansHelp Scout vs Trello
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Trello meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Help Scout over Trello.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Trello
Free
$0.00
For individuals or teams looking to organize anything.
- Unlimited cards
- Unlimited members
- Up to 10 boards per Workspace
Free Trial
Help Scout
Free Trial is available
Trello
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.8
11,817
Ease of Use
9.2
319
9.0
11,868
Ease of Setup
9.2
163
9.1
3,244
Ease of Admin
9.1
163
8.9
3,050
Quality of Support
9.1
289
8.5
7,427
Has the product been a good partner in doing business?
9.1
156
8.9
2,464
Product Direction (% positive)
8.2
303
8.1
11,460
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
Not enough data
9.1
1701
Not enough data
8.9
1705
Not enough data
9.3
1719
Not enough data
8.3
1394
Task Management
Not enough data
8.9
1700
Not enough data
9.1
1721
Not enough data
8.2
1422
Not enough data
8.6
1442
Generative AI
Not enough data
7.0
178
Not enough data
7.1
175
Automation
Not enough data
8.9
336
Not enough data
8.6
344
Not enough data
8.3
307
Administration
Not enough data
8.5
319
Not enough data
8.6
308
Not enough data
9.2
328
Project management
Not enough data
9.2
345
Not enough data
8.4
300
Not enough data
9.0
340
Not enough data
8.6
327
Not enough data
8.7
320
Not enough data
8.2
282
Not enough data
8.7
323
Workload
Not enough data
8.5
305
Not enough data
8.8
325
Not enough data
8.7
307
Not enough data
8.4
284
Communication & Collaboration
Not enough data
8.4
306
Not enough data
8.4
311
Not enough data
9.0
334
Cost Management
Not enough data
8.1
275
Not enough data
8.2
282
Not enough data
8.3
268
Integration
Not enough data
8.2
278
Not enough data
8.2
276
Not enough data
8.0
284
Generative AI
Not enough data
7.0
110
Not enough data
7.3
108
Agentic AI - Work Management
Not enough data
7.3
19
Not enough data
7.0
18
Not enough data
6.9
19
Not enough data
6.8
19
Communication
Not enough data
8.1
899
Not enough data
8.5
1022
Not enough data
8.2
885
Not enough data
8.5
922
Not enough data
8.4
917
Content & Documents
Not enough data
8.7
1127
Not enough data
8.9
1165
Not enough data
8.6
1111
Not enough data
8.3
919
Controls
Not enough data
8.5
1034
Not enough data
8.5
954
Not enough data
8.9
1088
Not enough data
8.6
1019
Not enough data
8.7
922
Project Management
Not enough data
9.2
1217
Not enough data
9.0
1185
Not enough data
9.0
1178
Not enough data
8.7
994
Remote Collaboration
Not enough data
8.9
1096
Not enough data
8.9
1126
Not enough data
8.9
1088
Not enough data
8.3
861
Generative AI
Not enough data
7.1
119
Not enough data
7.3
118
Agentic AI - Project Collaboration
Not enough data
6.7
20
Not enough data
6.9
21
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Trello share no categories
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Trello is categorized as Work Management, Project Collaboration, Task Management, and Google Workspace Project Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trello
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Computer Software
12.1%
Information Technology and Services
11.4%
Marketing and Advertising
9.1%
Education Management
4.4%
Internet
3.6%
Other
59.4%
Alternatives
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Can I use trello offline?
14 Comments
KS
You can update your status offline but it won't reflect on other person's profile. To let them know you have to be online.Read more
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