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At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (96.7% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
No pricing available
Heap
Star Rating
(1,095)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansUsermaven
Star Rating
(91)4.8 out of 5
Market Segments
Small-Business (96.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UsermavenSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in its Reports Interface with a score of 9.4, making it easy to generate and analyze data, while Usermaven's reporting features, although strong, do not reach the same level of user satisfaction.
- Reviewers mention that Usermaven shines in User-Level Analytics, achieving a perfect score of 10.0, which allows for detailed insights into individual user behavior, whereas Heap's score of 8.7 indicates room for improvement in this area.
- G2 users highlight that Usermaven's Ease of Setup is particularly impressive, scoring 9.8, which makes it a preferred choice for small businesses looking for quick implementation, while Heap's score of 8.5 suggests a more complex setup process.
- Users on G2 report that Heap | by Contentsquare offers robust Custom Event Tracking with a score of 8.8, but Usermaven outperforms with a score of 9.4, indicating a more user-friendly approach to tracking specific user interactions.
- Reviewers say that Usermaven's Quality of Support is highly rated at 9.4, with many users praising the responsiveness and helpfulness of the support team, while Heap's score of 8.7 suggests that there may be inconsistencies in support experiences.
- Users report that both products provide strong Data Analytics capabilities, but Heap's score of 9.7 in this area indicates a slight edge in overall data handling and analysis features compared to Usermaven's performance.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Usermaven
No pricing availableFree Trial
Heap
Free Trial is available
Usermaven
No trial information availableRatings
Meets Requirements
8.6
857
9.3
75
Ease of Use
8.1
866
9.5
77
Ease of Setup
8.5
314
9.6
53
Ease of Admin
8.6
317
9.5
40
Quality of Support
8.7
680
9.3
61
Has the product been a good partner in doing business?
8.8
299
9.6
39
Product Direction (% positive)
8.7
795
9.8
73
Features by Category
Reports
Not enough data
9.3
59
Not enough data
8.6
50
Not enough data
9.3
58
Not enough data
8.5
50
Not enough data
8.7
57
Data Preparation
Not enough data
7.8
41
Not enough data
8.2
39
Data Modeling and Blending
Not enough data
8.3
35
Not enough data
9.1
44
Not enough data
8.4
36
Generative AI
Not enough data
6.6
31
Not enough data
6.6
31
Agentic AI - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
8.0
41
Not enough data
8.8
46
Not enough data
9.1
48
Not enough data
8.6
48
Not enough data
8.8
46
Not enough data
8.1
39
Deployment & Integration - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
8.1
46
Not enough data
9.3
53
Not enough data
8.1
43
Performance & Scalability - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics & Modeling - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI Capabilities - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Intelligence - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
8.1
43
Not enough data
8.3
42
Not enough data
7.9
45
Not enough data
7.7
42
Metrics
8.6
397
9.7
15
8.4
365
9.5
14
8.3
327
9.7
15
9.0
398
9.8
15
8.8
391
9.3
15
8.0
305
9.1
15
8.1
279
9.2
15
8.7
347
9.3
15
8.7
368
9.4
15
Reporting
8.6
365
9.3
15
8.0
293
9.3
14
8.7
330
9.3
14
8.3
358
9.2
15
8.2
205
9.0
15
8.4
225
9.5
13
8.3
375
8.9
15
Other
8.4
339
9.5
13
8.0
185
9.2
13
7.6
192
8.3
13
8.2
214
9.2
13
8.1
149
8.3
13
8.0
45
7.4
13
7.9
47
8.7
13
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
8.1
12
8.6
99
8.8
12
8.6
412
9.2
13
8.7
388
8.8
14
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
Not enough data
A/B Testing
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Not enough data
Visitor Information
9.3
66
Not enough data
8.9
61
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
301
9.8
7
8.7
359
10.0
7
8.5
328
9.8
7
8.7
352
9.8
7
7.9
106
8.8
7
8.4
224
9.8
7
7.8
93
9.5
7
8.3
255
8.1
8
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.6
11
Not enough data
8.6
11
Not enough data
9.5
13
Not enough data
8.5
11
Not enough data
9.7
12
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.2
30
9.2
16
9.2
31
9.3
18
Platform Data
9.1
32
9.1
18
8.7
34
8.9
18
9.2
33
8.9
18
8.9
33
8.9
17
Platform Additional Functionality
9.2
33
9.2
18
8.9
31
8.0
17
7.9
15
8.7
18
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Usermaven are categorized as Product Analytics, Digital Analytics, and Customer Journey Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, and Enterprise Feedback Management
Usermaven is categorized as Analytics Platforms and Customer Journey Mapping
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usermaven
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Marketing and Advertising
35.2%
Computer Software
8.8%
Consulting
6.6%
Information Technology and Services
6.6%
Design
4.4%
Other
38.5%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Usermaven has no discussions with answers
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