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At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
No pricing available
Heap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSmarterStats
Star Rating
(10)4.7 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SmarterStatsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Custom Event Tracking with a score of 8.8, allowing for detailed user interactions, while SmarterStats shines in Standard Event Tracking with a higher score of 9.4, making it easier for users to monitor predefined actions.
- Reviewers mention that Heap's Dynamic Segmentation feature scores an impressive 9.2, enabling real-time user segmentation, whereas SmarterStats offers robust User Identification capabilities with a score of 9.3, which helps in understanding user demographics effectively.
- G2 users highlight that Heap's Real-Time Reporting feature is rated at 8.6, providing timely insights, but SmarterStats outperforms with a score of 8.9, making it easier for users to track performance metrics as they happen.
- Users on G2 report that Heap's Quality of Support is rated at 8.7, indicating a strong support system, while SmarterStats has a slightly lower score of 8.3, suggesting that users may experience varying levels of assistance.
- Reviewers say that Heap's Product Direction is rated positively at 8.7, indicating a clear roadmap for future enhancements, while SmarterStats boasts a perfect score of 10.0, reflecting strong confidence in its ongoing development and feature updates.
- Users report that Heap's Engagement metrics score 8.4, which is commendable, but SmarterStats leads with a score of 8.9, suggesting it provides more effective tools for measuring user interaction and retention.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
SmarterStats
No pricing availableFree Trial
Heap
Free Trial is available
SmarterStats
No trial information availableRatings
Meets Requirements
8.6
856
9.5
7
Ease of Use
8.1
865
9.0
7
Ease of Setup
8.5
313
Not enough data
Ease of Admin
8.6
317
Not enough data
Quality of Support
8.7
679
8.3
6
Has the product been a good partner in doing business?
8.8
299
Not enough data
Product Direction (% positive)
8.7
794
10.0
6
Features by Category
Metrics
8.6
397
8.6
6
8.4
365
8.9
6
8.3
327
8.1
6
9.0
398
9.4
6
8.8
391
9.0
5
8.0
305
8.9
6
8.1
279
8.6
6
8.7
347
9.2
6
8.7
368
8.3
5
Reporting
8.6
365
8.9
6
8.0
293
8.9
6
8.7
330
8.6
6
8.3
358
8.6
6
8.2
205
8.3
6
8.4
225
8.9
6
8.3
375
8.9
6
Other
8.4
339
9.2
6
8.0
185
8.3
6
7.6
192
8.6
6
8.2
214
8.6
6
8.1
149
8.1
6
8.0
45
9.4
6
7.9
47
8.9
6
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
8.9
6
8.6
99
9.3
5
8.6
412
8.7
5
8.7
388
8.1
6
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
Not enough data
A/B Testing
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Not enough data
Visitor Information
9.3
66
Not enough data
8.9
61
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
300
Not enough data
8.7
358
Not enough data
8.5
327
Not enough data
8.7
351
Not enough data
7.9
105
Not enough data
8.4
223
Not enough data
7.8
92
Not enough data
8.3
254
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and SmarterStats are categorized as Digital Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, and Customer Journey Analytics
SmarterStats has no unique categories
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmarterStats
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Utilities
20.0%
Information Technology and Services
20.0%
Telecommunications
10.0%
Management Consulting
10.0%
Consumer Services
10.0%
Other
30.0%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
SmarterStats has no more discussions with answers
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