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Compare Heap and Lucky Orange 
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (85.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
$0.00 Per Month
Heap
Star Rating
(1,096)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansLucky Orange
Star Rating
(334)4.6 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Heap excels in its visual analytics tools, making it easy for users to analyze behavior and identify areas for improvement. One user highlighted the seamless connection between product and website data, stating, "I don't need to consider what I'll need to measure in future — I can simply log in, search for the event I'm interested in, and see how our users are using it."
- Users say Lucky Orange stands out for its intuitive user interface and easy integration process. Reviewers appreciate the platform's ability to provide insights on website activity, which can pinpoint areas for UX improvement, making it a valuable tool for enhancing customer engagement.
- According to verified reviews, Heap's implementation process is praised for being straightforward, with users noting a lack of a learning curve. This ease of use is a significant advantage for teams looking to quickly adopt a new analytics tool without extensive training.
- Reviewers mention that Lucky Orange offers a comprehensive set of features at a reasonable price, which appeals particularly to small businesses. Users appreciate its capabilities in supporting conversions and solving customer queries, with one noting the standout feature of booking meetings directly through the platform.
- G2 reviewers highlight that while Heap has a strong presence in the mid-market segment, Lucky Orange is favored by small businesses, with a higher percentage of reviews coming from this demographic. This suggests that Lucky Orange may be better tailored to the needs of smaller organizations.
- Users report that while Heap has a higher overall satisfaction score, Lucky Orange has a slight edge in areas like quality of support and ease of setup. Reviewers noted that Lucky Orange's support team is responsive and helpful, which can be crucial for businesses needing quick assistance.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Lucky Orange
Free
$0.00
Per Month
Full access to get started
- 100 monthly sessions
- 1 website
- Unlimited team members
Free Trial
Heap
Free Trial is available
Lucky Orange
Free Trial is available
Ratings
Meets Requirements
8.5
857
8.9
300
Ease of Use
8.1
867
8.9
304
Ease of Setup
8.5
315
9.2
235
Ease of Admin
8.6
317
9.3
161
Quality of Support
8.7
680
9.1
248
Has the product been a good partner in doing business?
8.8
299
9.2
151
Product Direction (% positive)
8.7
796
9.0
295
Features by Category
Metrics
8.6
397
8.8
100
8.4
365
8.6
97
8.3
327
8.6
98
9.0
398
8.7
96
8.8
391
8.0
89
8.0
305
7.7
54
8.1
279
7.7
46
8.7
347
8.2
91
8.7
368
8.2
91
Reporting
8.6
365
9.1
103
8.0
293
8.5
89
8.7
330
Feature Not Available
8.3
358
8.2
90
8.2
205
8.0
87
8.4
225
8.0
84
8.3
375
8.2
91
Other
8.4
339
8.0
89
8.0
185
Feature Not Available
7.6
192
7.4
45
8.2
214
7.5
81
8.1
149
7.6
85
8.0
45
7.4
78
7.9
47
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.5
7
Not enough data
5.5
7
Administration
8.4
274
8.1
88
8.6
99
Feature Not Available
8.6
412
8.5
102
8.7
388
8.5
100
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
8.9
144
|
Verified
9.0
73
8.5
138
|
Verified
9.0
69
8.2
128
|
Verified
A/B Testing
9.1
52
7.3
118
|
Verified
8.9
24
6.5
64
9.3
61
7.8
56
9.3
44
7.7
114
|
Verified
Visitor Information
9.3
66
7.7
133
|
Verified
8.9
61
7.8
114
Agentic AI - Session Replay
Not enough data
Feature Not Available
Product Analytics
8.3
300
Feature Not Available
8.7
358
8.3
42
8.5
327
8.1
42
8.7
352
8.0
41
7.9
105
7.7
39
8.4
223
Feature Not Available
7.8
92
Feature Not Available
8.3
255
7.6
38
Agentic AI - Product Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
8.3
22
8.4
87
8.2
41
8.6
83
8.5
41
8.2
69
7.5
40
7.8
72
7.3
40
7.3
49
Feature Not Available
Administration
8.1
69
7.4
40
8.2
50
7.0
39
8.5
65
7.7
38
Generative AI
Not enough data
6.0
30
Agentic AI - E-Commerce Analytics
Not enough data
5.5
13
Not enough data
6.5
13
Not enough data
6.3
13
Not enough data
5.5
13
Not enough data
6.8
14
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Feature Not Available
Not enough data
6.0
15
Not enough data
Feature Not Available
Not enough data
6.0
15
Not enough data
5.4
15
Not enough data
5.8
15
Analysis
Not enough data
8.6
117
Not enough data
8.4
117
Not enough data
8.3
126
Not enough data
8.1
123
Not enough data
8.5
129
Reporting
Not enough data
9.1
139
Not enough data
8.7
139
Not enough data
8.9
132
Not enough data
8.3
120
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Lucky Orange are categorized as E-Commerce Analytics, Product Analytics, Session Replay, and Digital Analytics
Unique Categories
Heap is categorized as Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, and Customer Journey Analytics
Lucky Orange is categorized as Heatmap Tools
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lucky Orange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.4%
Retail
14.7%
Marketing and Advertising
8.6%
Apparel & Fashion
6.1%
Consumer Goods
5.5%
Computer Software
5.5%
Other
59.5%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Is there a mobile app?
2 Comments
SC
I would love to be able to have lucky orange as a mobile app so I can track my store when I'm not around my computer.Read more
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