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Compare HappyFox Help Desk and Zoho Desk 
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At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$0.00
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansZoho Desk
Star Rating
(7,093)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HappyFox Help Desk excels in ticket creation user experience with a score of 9.1, while Zoho Desk trails slightly at 8.7. Reviewers mention that HappyFox's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that HappyFox Help Desk offers superior response automation features, scoring 8.9 compared to Zoho Desk's 8.4. Users say that the automation capabilities in HappyFox streamline workflows, allowing for quicker response times.
- G2 users highlight that HappyFox Help Desk has a better quality of support, scoring 9.1, while Zoho Desk received a score of 8.3. Users report that HappyFox's support team is more responsive and helpful, which enhances the overall user experience.
- Users on G2 indicate that Zoho Desk shines in community forums, scoring 8.2, while HappyFox Help Desk received a lower score of 6.7. Reviewers mention that Zoho's community engagement fosters better user collaboration and knowledge sharing.
- Reviewers mention that both products have similar customization capabilities, each scoring 8.3. However, users report that HappyFox Help Desk's customization options are more user-friendly, making it easier to tailor the software to specific business needs.
- Users say that Zoho Desk offers a more comprehensive multi-channel coverage, scoring 8.3, compared to HappyFox's 8.1. Reviewers mention that Zoho's ability to integrate various communication channels enhances customer engagement and support efficiency.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HappyFox Help Desk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.7
5,627
Ease of Use
9.3
127
8.5
5,705
Ease of Setup
8.9
96
8.1
4,980
Ease of Admin
9.0
95
8.3
4,694
Quality of Support
9.1
120
8.3
5,061
Has the product been a good partner in doing business?
9.2
91
8.4
4,236
Product Direction (% positive)
9.0
125
8.9
5,392
Features by Category
Ticket and Case Management
9.2
69
|
Verified
8.6
3295
|
Verified
9.1
68
|
Verified
8.5
3273
|
Verified
8.8
62
|
Verified
8.3
3046
|
Verified
8.9
64
|
Verified
8.3
2901
|
Verified
8.8
47
|
Verified
8.2
2615
|
Verified
8.4
60
|
Verified
8.4
2897
|
Verified
8.9
58
|
Verified
8.5
2904
|
Verified
8.5
18
|
Verified
8.3
2489
|
Verified
Generative AI
Not enough data
7.4
953
Not enough data
7.4
944
Agentic AI - Help Desk
Not enough data
7.1
352
Not enough data
7.1
355
Not enough data
7.2
348
Communication Channels
8.9
49
|
Verified
8.3
2842
|
Verified
9.0
60
|
Verified
8.6
3061
|
Verified
8.5
25
|
Verified
8.2
2373
|
Verified
8.6
23
|
Verified
8.0
2137
|
Verified
8.3
7
|
Verified
7.8
1897
|
Verified
Platform
7.3
28
|
Verified
8.1
2267
|
Verified
8.3
51
|
Verified
8.2
2713
|
Verified
8.7
45
|
Verified
8.4
2812
|
Verified
8.8
28
|
Verified
8.1
2225
|
Verified
8.2
58
|
Verified
8.2
2774
|
Verified
8.4
55
|
Verified
8.4
2930
|
Verified
Administration
Not enough data
8.2
343
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
316
Not enough data
8.2
321
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
336
Not enough data
8.1
335
Customer Support
Not enough data
8.2
312
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
336
Not enough data
8.4
332
Administration
Not enough data
8.1
314
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
249
Channels
Not enough data
8.1
568
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
443
Not enough data
8.3
440
Not enough data
8.3
432
Reporting
Not enough data
8.3
427
Not enough data
8.2
413
Not enough data
8.3
419
Generative AI
Not enough data
7.7
328
Not enough data
7.8
323
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
177
Not enough data
8.0
179
Not enough data
7.8
178
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
660
Not enough data
8.6
631
|
Verified
Not enough data
8.3
356
Internal Use
8.3
51
|
Verified
8.2
2713
|
Verified
Not enough data
8.5
361
Not enough data
8.4
457
Not enough data
8.7
713
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
709
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
8.7
25
8.5
1508
8.9
23
8.4
1469
6.7
7
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
760
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
488
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
515
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
483
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
590
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
HappyFox Help Desk and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox and Conversational Support
Zoho Desk is categorized as Live Chat and Google Workspace for Sales
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
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