# HappyFox Help Desk vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HappyFox Help Desk excels in **ease of setup** , with users highlighting its quick onboarding process and minimal configuration requirements. Many find it straightforward to integrate with existing platforms, making it a strong choice for teams looking for a hassle-free implementation.
- **Users say** that Zoho Desk shines in **automation capabilities** , with features that help streamline repetitive tasks. Reviewers appreciate how it automatically routes tickets and applies priorities based on predefined rules, significantly reducing manual workload and improving efficiency.
- **According to verified reviews** , HappyFox Help Desk is praised for its **task management** features, allowing teams to monitor and manage their support tickets effectively. Users have noted that the software works flawlessly, which contributes to a smooth daily operation.
- **Reviewers mention** that Zoho Desk serves as a **comprehensive solution** for managing customer interactions, with features that allow users to keep all data organized. The ability to mark items as pending for various stakeholders, such as vendors and logistics partners, is particularly appreciated.
- **G2 reviewers highlight** that HappyFox Help Desk offers superior **quality of support** , with users rating it highly for responsiveness and helpfulness. This aspect is crucial for teams that rely on timely assistance to resolve customer issues effectively.
- **Users report** that while Zoho Desk has a robust feature set, it sometimes faces challenges in **customization** compared to HappyFox Help Desk. Reviewers have noted that while Zoho offers flexibility, the depth of customization options in HappyFox can better cater to specific workflow needs.



| | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 137 | 7,611 | 
| **Largest Market Segment** | Mid-Market (44.4% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | $24.00 1 agent Per Month | $0.00 | 

---
## Top Pros & Cons

### HappyFox Help Desk

Pros:
- Ease of Use (7 reviews)
- Customer Support (5 reviews)

Cons:
- Call Functionality (1 reviews)
- Complex Usability (1 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.8 (126 reviews) | 8.7 (6118 reviews) | 
  | **Ease of Use** | 9.3 (127 reviews) | 8.5 (6199 reviews) | 
  | **Ease of Setup** | 8.9 (96 reviews) | 8.1 (5470 reviews) | 
  | **Ease of Admin** | 9.0 (95 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.1 (120 reviews) | 8.3 (5504 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (91 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.0 (125 reviews) | 8.9 (5839 reviews) | 

---
## Pricing

### HappyFox Help Desk

#### Entry-Level Pricing

Plan: Basic

Price: $24.00 1 agent Per Month

Key Features:
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management

[Browse all 5 editions](https://www.g2.com/products/happyfox-help-desk/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | 8.6/10 | 87 |
| **Zoho Desk** | 8.1/10 | 4355 |

#### Ticket and Case Management

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (69 reviews) ✓ Verified | 8.7 (3489 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (68 reviews) ✓ Verified | 8.5 (3384 reviews) ✓ Verified | 
| **Workflow** | 8.8 (62 reviews) ✓ Verified | 8.4 (3213 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (64 reviews) ✓ Verified | 8.3 (2966 reviews) ✓ Verified | 
| **SLA Management** | 8.8 (47 reviews) ✓ Verified | 8.2 (2694 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.4 (60 reviews) ✓ Verified | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.9 (58 reviews) ✓ Verified | 8.5 (2950 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.5 (18 reviews) ✓ Verified | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (971 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (358 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (358 reviews) | 

#### Communication Channels

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 8.9 (49 reviews) ✓ Verified | 8.3 (2881 reviews) ✓ Verified | 
| **Email to Case** | 9.0 (60 reviews) ✓ Verified | 8.6 (3133 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (25 reviews) ✓ Verified | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 8.6 (23 reviews) ✓ Verified | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 8.3 (7 reviews) ✓ Verified | 7.8 (1929 reviews) ✓ Verified | 

#### Platform

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 7.3 (28 reviews) ✓ Verified | 8.1 (2306 reviews) ✓ Verified | 
| **Customization ** | 8.3 (51 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (45 reviews) ✓ Verified | 8.4 (2861 reviews) ✓ Verified | 
| **Integration** | 8.8 (28 reviews) ✓ Verified | 8.2 (2372 reviews) ✓ Verified | 
| **Reporting** | 8.2 (58 reviews) ✓ Verified | 8.3 (2853 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (55 reviews) ✓ Verified | 8.4 (2988 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 376 |

#### Administration

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (345 reviews) | 

#### Knowledge Management

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Productivity Tools

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Trends** | Feature Not Available | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Conversational Platform

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Feature Not Available | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.3 (51 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | 8.1/10 | 32 |
| **Zoho Desk** | 8.0/10 | 1874 |

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 8.7 (25 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | 8.9 (23 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | 6.7 (7 reviews) | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HappyFox Help Desk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to HappyFox Help Desk (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Zoho Desk (3):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Live Chat Software](https://www.g2.com/categories/live-chat), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | HappyFox Help Desk | Zoho Desk | 
|---|---|---|
| **Small-Business** | 42.9% | 72.8% | 
| **Mid-Market** | 44.4% | 23.6% | 
| **Enterprise** | 12.7% | 3.6% | 

### By Industry

#### HappyFox Help Desk

- **Information Technology and Services:** 14.8%
- **Computer Software:** 9.6%
- **Consumer Goods:** 4.4%
- **Higher Education:** 4.4%
- **Real Estate:** 3.7%
- **Education Management:** 3.0%
- **Internet:** 3.0%
- **Retail:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Media Production:** 2.2%
- **Other:** 48.9%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to HappyFox Help Desk

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.0/5 stars (225 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)

---
## Top Discussions

### HappyFox Help Desk

No discussions available for this product.

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/happyfox-help-desk-vs-zoho-desk)