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Compare HappyFox Help Desk and Zoho Desk

See this
side-by-side comparison of HappyFox Help Desk vs. Zoho Desk
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,690 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Zoho Desk
Zoho Desk
(2,690)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Zoho Desk
Zoho Desk
Market Segments
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo
Zoho Desk
Zoho Desk
$0 for 3 agents

HappyFox Help Desk vs Zoho Desk

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Zoho Desk.
Categories
Shared Categories
HappyFox Help Desk
HappyFox Help Desk
Zoho Desk
Zoho Desk
HappyFox Help Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Zoho Desk
Zoho Desk is categorized as Live Chat and Social Customer Service
Pricing
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ask a Question

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Ratings
Meets Requirements
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Zoho Desk
Zoho Desk
8.7
Responses: 2100
Ease of Use
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Zoho Desk
Zoho Desk
8.5
Responses: 2120
Ease of Setup
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Zoho Desk
Zoho Desk
8.2
Responses: 1768
Ease of Admin
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Zoho Desk
Zoho Desk
8.3
Responses: 1783
Quality of Support
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Zoho Desk
Zoho Desk
8.2
Responses: 1891
Ease of Doing Business With
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Zoho Desk
Zoho Desk
8.5
Responses: 1609
Product Direction (% positive)
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1345
Verified Feature
Ticket response user experience
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1340
Verified Feature
Workflow
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1210
Verified Feature
Response Automation
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1121
Verified Feature
SLA Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 939
Verified Feature
Attachments/Screencasts
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1132
Verified Feature
Ticket Collaboration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1136
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 727
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Zoho Desk
Zoho Desk
8.6
Responses: 655
Searchable Articles
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Zoho Desk
Zoho Desk
8.6
Responses: 630
Community Forums
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Zoho Desk
Zoho Desk
8.3
Responses: 508
Interactive FAQs & Forums
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Zoho Desk
Zoho Desk
8.4
Responses: 463
Interaction
Web Portals
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Zoho Desk
Zoho Desk
8.6
Responses: 626
Forum to Reponse
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Zoho Desk
Zoho Desk
8.5
Responses: 493
Tickets and Tagging
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Zoho Desk
Zoho Desk
8.8
Responses: 698
Live Chat
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Zoho Desk
Zoho Desk
8.6
Responses: 468
Communication Channels
Customer Portal
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1056
Verified Feature
Email to Case
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1210
Verified Feature
Chat/Live Support
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 748
Verified Feature
Social Integration
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 622
Verified Feature
Voice
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 474
Verified Feature
Platform
Mobile User Support
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 646
Verified Feature
Customization
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 951
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 976
Verified Feature
Integration
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 566
Verified Feature
Reporting
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1065
Verified Feature
Dashboards
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1140
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
HappyFox Help Desk
46.3%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
38.9%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
HappyFox Help Desk
HappyFox Help Desk
14.8%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.7%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
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HappyFox Help Desk
HappyFox Help Desk
Optimized for quick response
Zoho Desk
Zoho Desk
Optimized for quick response