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Compare HappyFox Help Desk and Zoho Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$0.00
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansZoho Desk
Star Rating
(7,198)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HappyFox Help Desk excels in ease of setup, with users highlighting its quick onboarding process and minimal configuration requirements. This allows teams to start providing customer support almost immediately, which is a significant advantage for businesses looking for a straightforward implementation.
- Users say that Zoho Desk offers a highly organized user interface that simplifies ticket management. Reviewers appreciate how everything is kept in one place, making it easy to track tickets and respond to customers without confusion, which enhances day-to-day usability.
- According to verified reviews, HappyFox Help Desk is praised for its quality of support, with users noting that the software works flawlessly and provides robust reporting capabilities. This level of reliability is crucial for teams that depend on consistent performance in their help desk operations.
- Reviewers mention that Zoho Desk's pricing structure is appealing, especially for small businesses, as it offers a free tier that includes advanced functionalities. This makes it an attractive option for startups or smaller teams looking to manage customer support without a significant financial commitment.
- G2 reviewers highlight that HappyFox Help Desk provides a superior ticket creation experience, with users enjoying the intuitive process that allows for quick and efficient ticket submissions. This feature is particularly beneficial for teams that handle a high volume of customer inquiries.
- Users report that while Zoho Desk has a strong market presence, it sometimes falls short in ease of use compared to HappyFox Help Desk. Reviewers have noted that while Zoho Desk is feature-rich, it can be overwhelming for new users, which may hinder productivity during the initial learning phase.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HappyFox Help Desk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.7
5,735
Ease of Use
9.3
127
8.5
5,813
Ease of Setup
8.9
96
8.1
5,089
Ease of Admin
9.0
95
8.3
4,779
Quality of Support
9.1
120
8.3
5,158
Has the product been a good partner in doing business?
9.2
91
8.4
4,315
Product Direction (% positive)
9.0
125
8.9
5,499
Features by Category
Ticket and Case Management
9.2
69
|
Verified
8.6
3357
|
Verified
9.1
68
|
Verified
8.5
3302
|
Verified
8.8
62
|
Verified
8.3
3082
|
Verified
8.9
64
|
Verified
8.3
2920
|
Verified
8.8
47
|
Verified
8.2
2641
|
Verified
8.4
60
|
Verified
8.4
2908
|
Verified
8.9
58
|
Verified
8.5
2915
|
Verified
8.5
18
|
Verified
8.3
2506
|
Verified
Generative AI
Not enough data
7.4
961
Not enough data
7.4
950
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
358
Communication Channels
8.9
49
|
Verified
8.3
2854
|
Verified
9.0
60
|
Verified
8.6
3077
|
Verified
8.5
25
|
Verified
8.2
2388
|
Verified
8.6
23
|
Verified
8.0
2148
|
Verified
8.3
7
|
Verified
7.8
1909
|
Verified
Platform
7.3
28
|
Verified
8.1
2287
|
Verified
8.3
51
|
Verified
8.2
2739
|
Verified
8.7
45
|
Verified
8.4
2833
|
Verified
8.8
28
|
Verified
8.1
2258
|
Verified
8.2
58
|
Verified
8.2
2797
|
Verified
8.4
55
|
Verified
8.4
2954
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
575
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
7.8
176
Communication
Not enough data
8.8
717
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
8.3
51
|
Verified
8.2
2739
|
Verified
Not enough data
8.5
360
Not enough data
8.4
455
Not enough data
8.7
712
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
8.7
25
8.5
1508
8.9
23
8.4
1468
6.7
7
8.1
1274
Not enough data
8.1
769
Not enough data
8.2
814
Self-Service Platform
Not enough data
8.3
837
Not enough data
8.3
815
Not enough data
7.8
727
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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