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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,321)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeGuru vs WalkMe
When assessing the two solutions, reviewers found Guru easier to use, set up, and administer. Reviewers also preferred doing business with Guru overall.
- Reviewers felt that Guru meets the needs of their business better than WalkMe.
- When comparing quality of ongoing product support, reviewers felt that Guru is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Guru over WalkMe.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
WalkMe
No pricing availableFree Trial
Guru
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
9.2
1,914
8.7
465
Ease of Use
9.2
1,936
8.3
473
Ease of Setup
9.3
953
8.1
382
Ease of Admin
9.0
476
8.3
360
Quality of Support
9.3
1,512
8.8
460
Has the product been a good partner in doing business?
9.4
429
8.9
358
Product Direction (% positive)
9.2
1,813
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Content Management
9.3
109
Not enough data
9.2
108
Not enough data
9.4
108
Not enough data
Content Discovery
9.4
109
Not enough data
9.2
107
Not enough data
9.2
106
Not enough data
8.9
103
Not enough data
9.3
101
Not enough data
9.1
104
Not enough data
Generative AI
9.1
67
Not enough data
9.1
68
Not enough data
Administration
9.2
677
Not enough data
9.2
671
Not enough data
9.1
666
Not enough data
Knowledge Management
9.6
791
Not enough data
9.2
740
Not enough data
9.2
700
Not enough data
Compliance
9.2
688
Not enough data
9.1
657
Not enough data
9.2
653
Not enough data
9.1
632
Not enough data
Customer Support
9.2
761
Not enough data
9.2
720
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
630
Not enough data
9.3
651
Not enough data
9.1
634
Not enough data
Administration
9.2
678
Not enough data
9.3
701
Not enough data
9.4
769
Not enough data
Generative AI
9.0
485
Not enough data
User Analysis
Not enough data
7.9
286
Not enough data
8.1
320
User Support
Not enough data
8.6
310
Not enough data
7.7
250
Not enough data
8.0
258
Walkthrough Type
Not enough data
8.0
266
Not enough data
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
Knowledge Pages
9.0
685
Not enough data
9.1
641
Not enough data
9.0
686
Not enough data
8.8
585
Not enough data
8.9
546
Not enough data
9.1
558
Not enough data
Knowledge Dissemination
8.9
668
Not enough data
9.0
667
Not enough data
9.5
740
Not enough data
9.1
714
Not enough data
9.1
578
Not enough data
9.2
580
Not enough data
9.3
581
Not enough data
9.0
550
Not enough data
9.1
562
Not enough data
Agentic AI - Knowledge Base
8.6
100
Not enough data
9.0
102
Not enough data
8.8
99
Not enough data
Compatibility
9.3
97
Not enough data
8.9
94
Not enough data
8.9
93
Not enough data
Agentic AI - Enterprise Search Software
8.8
43
Not enough data
8.7
42
Not enough data
9.0
42
Not enough data
8.7
41
Not enough data
9.0
43
Not enough data
8.7
42
Not enough data
Search Queries
9.1
93
Not enough data
9.4
97
Not enough data
9.1
91
Not enough data
9.1
87
Not enough data
9.3
94
Not enough data
AI powered search - Enterprise Search Software
8.6
31
Not enough data
8.3
28
Not enough data
9.4
31
Not enough data
Functionality
9.0
93
Not enough data
9.3
96
Not enough data
9.1
95
Not enough data
Compatibility - Enterprise Search Software
8.9
28
Not enough data
9.4
30
Not enough data
8.6
28
Not enough data
Functionality - Enterprise Search Software
8.8
28
Not enough data
9.5
28
Not enough data
9.1
29
Not enough data
Search Queries - Enterprise Search Software
8.9
29
Not enough data
9.5
31
Not enough data
8.4
31
Not enough data
9.3
29
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
54
Not enough data
8.7
56
Not enough data
9.2
59
Not enough data
Automation - AI Agents
8.6
50
Not enough data
8.3
53
Not enough data
8.2
55
Not enough data
8.8
54
Not enough data
9.0
52
Not enough data
Platform
8.8
57
Not enough data
8.8
52
Not enough data
8.6
55
Not enough data
Autonomy - AI Agents
8.9
56
Not enough data
8.8
54
Not enough data
8.8
57
Not enough data
8.8
55
Not enough data
Generative AI
9.0
59
Not enough data
8.8
57
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Guru and WalkMe share no categories
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Mobile App Analytics, Mobile App Optimization, and Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.8%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.1%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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