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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Small-Business (51.6% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Free
Guru
Star Rating
(2,314)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansScribe
Star Rating
(681)4.8 out of 5
Market Segments
Small-Business (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansGuru vs Scribe
When assessing the two solutions, reviewers found Scribe easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Guru and Scribe both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, Guru and Scribe provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Scribe over Guru.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Scribe
Basic
Free
Create and share step-by-step documentation for any process from your browser.
- Works with any web app
- Quick customization
- Shareable with link & embed
Free Trial
Guru
Free Trial is available
Scribe
Free Trial is available
Ratings
Meets Requirements
9.2
1,910
9.2
609
Ease of Use
9.3
1,932
9.4
617
Ease of Setup
9.3
949
9.5
567
Ease of Admin
9.0
476
9.4
280
Quality of Support
9.3
1,508
9.3
308
Has the product been a good partner in doing business?
9.4
429
9.4
260
Product Direction (% positive)
9.2
1,809
9.5
596
Features by Category
Content Management
9.3
105
Not enough data
9.3
104
Not enough data
9.4
104
Not enough data
Content Discovery
9.3
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
101
Not enough data
Generative AI
9.1
63
Not enough data
9.1
64
Not enough data
Administration
9.2
676
Not enough data
9.2
670
Not enough data
9.1
665
Not enough data
Knowledge Management
9.6
789
Not enough data
9.2
739
Not enough data
9.2
700
Not enough data
Compliance
9.2
686
Not enough data
9.2
656
Not enough data
9.2
652
Not enough data
9.1
631
Not enough data
Customer Support
9.2
759
Not enough data
9.2
718
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
629
Not enough data
9.3
650
Not enough data
9.1
633
Not enough data
Administration
9.2
677
Not enough data
9.3
700
Not enough data
9.4
767
Not enough data
Generative AI
9.0
483
Not enough data
Guide Options
Not enough data
8.2
411
Not enough data
8.5
409
Not enough data
7.7
403
Not enough data
7.8
406
Not enough data
8.2
399
Guide Tools
Not enough data
8.0
395
Not enough data
8.3
399
Not enough data
8.6
407
Not enough data
7.9
387
Access Options
Not enough data
7.1
368
Not enough data
7.6
372
Not enough data
8.0
375
Platform Basics
Not enough data
9.6
385
Not enough data
Feature Not Available
Not enough data
8.7
376
Platform Content
Not enough data
8.4
193
Not enough data
8.1
368
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.7
369
Not enough data
8.4
357
Agentic AI - Screen and Video Capture
Not enough data
7.8
127
Task Tracking
Not enough data
8.0
328
Not enough data
7.5
321
Not enough data
8.1
324
Checklist Options
Not enough data
Feature Not Available
Not enough data
7.5
312
Not enough data
8.5
328
Software Availability
Not enough data
7.8
326
Not enough data
8.5
324
Not enough data
7.0
311
Not enough data
9.1
337
Knowledge Pages
9.0
683
Not enough data
9.1
640
Not enough data
9.0
682
Not enough data
8.8
582
Not enough data
8.9
542
Not enough data
9.1
554
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.0
665
Not enough data
9.5
736
Not enough data
9.1
712
Not enough data
9.1
574
Not enough data
9.2
576
Not enough data
9.3
580
Not enough data
9.0
547
Not enough data
9.2
558
Not enough data
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
100
Not enough data
8.8
97
Not enough data
Compatibility
9.3
93
Not enough data
8.9
90
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.2
91
Not enough data
9.4
94
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
91
Not enough data
AI powered search - Enterprise Search Software
8.7
28
Not enough data
8.2
27
Not enough data
9.3
28
Not enough data
Functionality
9.0
91
Not enough data
9.4
93
Not enough data
9.1
93
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
27
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
29
Not enough data
8.4
29
Not enough data
9.2
28
Not enough data
Responses
8.6
53
Not enough data
8.7
52
Not enough data
9.2
55
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.4
50
Not enough data
8.2
52
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
55
Not enough data
8.8
54
Not enough data
Generative AI
9.0
55
Not enough data
8.8
53
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Scribe share no categories
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Scribe is categorized as Standard Operating Procedures, Work Instructions, and Screen and Video Capture
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scribe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
8.9%
Information Technology and Services
8.0%
Financial Services
4.7%
Accounting
4.2%
Non-Profit Organization Management
4.1%
Other
70.2%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Scribe has no discussions with answers
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