Compare GrooveHQ and Hiver 
At a Glance
Market Segments
Small-Business (77.3% of reviews)
Small-Business (66.9% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Free
GrooveHQ
Star Rating
(195)4.6 out of 5
Market Segments
Small-Business (77.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansHiver
Star Rating
(1,283)4.6 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GrooveHQ excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like reminders for follow-ups, which help ensure that "nothing slips through the cracks." This focus on usability is reflected in its high ratings for ease of setup and administration.
- According to verified reviews, Hiver stands out for its robust shared inbox capabilities, making it easier for teams to manage emails collaboratively. Users highlight how Hiver has transformed their workflow by allowing them to assign emails and track tasks, which significantly enhances organization and efficiency in handling customer queries.
- Users say that GrooveHQ provides excellent customer support, with many noting the responsiveness and helpfulness of the support team. This level of service contributes to a positive overall experience, as users feel supported when issues arise, reinforcing their loyalty to the platform.
- Reviewers mention that Hiver's email management features are particularly beneficial for teams dealing with high volumes of customer interactions. The ability to keep a record of email resolutions and track who is handling each task helps streamline operations, which is a significant advantage for businesses focused on improving customer experience.
- G2 reviewers highlight that while GrooveHQ has a smaller user base, it still garners high satisfaction ratings, particularly for its ticket creation and response user experience. Users appreciate the seamless process of managing support tickets, which contributes to a unified voice in customer support.
- According to recent feedback, Hiver's collaborative features, such as internal notes and task assignments, are praised for improving team communication. Users find that these tools help prevent missed emails and enhance the overall efficiency of their support and sales processes, making it a strong contender for teams prioritizing collaboration.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
GrooveHQ
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.9
161
9.0
993
Ease of Use
9.4
161
9.1
1,017
Ease of Setup
9.4
83
9.0
593
Ease of Admin
9.3
78
9.2
454
Quality of Support
9.2
149
9.2
921
Has the product been a good partner in doing business?
9.1
75
9.2
445
Product Direction (% positive)
8.7
150
9.1
986
Features by Category
Ticket and Case Management
9.3
74
|
Verified
8.8
212
|
Verified
9.3
78
|
Verified
8.8
216
|
Verified
8.9
78
|
Verified
8.6
223
|
Verified
9.0
69
|
Verified
8.5
205
|
Verified
8.7
44
|
Verified
8.2
177
|
Verified
8.8
79
|
Verified
8.3
189
9.2
75
|
Verified
8.6
209
|
Verified
8.5
55
8.1
112
Generative AI
8.5
13
7.2
74
8.6
12
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
Feature Not Available
8.2
160
9.3
73
|
Verified
8.9
217
|
Verified
8.4
40
8.5
190
8.2
39
|
Verified
7.5
109
7.8
26
|
Verified
7.5
104
Platform
7.2
47
|
Verified
7.5
175
|
Verified
8.1
66
|
Verified
7.8
160
8.8
67
|
Verified
8.8
214
|
Verified
8.9
51
|
Verified
8.2
175
|
Verified
7.8
67
|
Verified
8.2
193
|
Verified
8.2
70
|
Verified
8.4
207
|
Verified
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
396
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.1
66
|
Verified
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
10
8.6
6
Self-Service Experience
8.7
50
8.6
7
8.8
47
8.3
7
Feature Not Available
8.6
7
7.8
30
8.3
7
8.9
38
8.3
7
Self-Service Platform
8.5
40
8.6
7
8.4
38
8.6
7
8.4
21
8.8
7
8.7
38
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
7.2
6
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Hiver are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Computer Software
6.9%
Information Technology and Services
5.6%
Marketing and Advertising
5.5%
Accounting
4.8%
Financial Services
4.1%
Other
73.1%
Alternatives
Discussions
GrooveHQ has no discussions with answers
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
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