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GrooveHQ

GrooveHQ Alternatives & Competitors

(39)4.3 out of 5

Looking for alternatives to GrooveHQ? Tons of people want Customer Self-Service Software to help with mobile user support, response automation, and sla management. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Self-Service Software that reviewers voted best overall compared to GrooveHQ. Based on reviewer data you can see how GrooveHQ stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Help Scout, Zendesk Support Suite, and Intercom are the most popular alternatives and competitors to GrooveHQ.

Top Alternatives to GrooveHQ

  • Freshdesk
  • Help Scout
  • Zendesk Support Suite
  • Intercom
  • Front

Top 20 Alternatives & Competitors to GrooveHQ

    #1
    #1
  1. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with GrooveHQ:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with GrooveHQ:

    Vernon S.
    VS
    I like the way that FreshDesk, FreshCaller and Freschat integrated together. We were able to a number of other programs that consolidated our stack.

    Reviewers say compared to GrooveHQ, Freshdesk is:

    Slower to reach roi
    Easier to do business with
    Better at meeting requirements
    #2
    #2
  3. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with GrooveHQ:
  4. A help desk for teams that insist on a delightful customer experience

    Categories in common with GrooveHQ:

    Jesse E.
    JE
    We chose Help Scout after researching a few other products: GrooveHQ and Zendesk. The ease of use, reporting options, price, and customer support provided during the trial period won us over.

    Reviewers say compared to GrooveHQ, Help Scout is:

    Slower to reach roi
    Easier to do business with
    Better at meeting requirements
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,276)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with GrooveHQ:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with GrooveHQ:

    Matthew W.
    MW
    The switch from email distribution groups was easy. We added zendesk as a group and also a contact card in active directory and we forwarded all of our support/sales/info inquiries to zendesk. We...Read more

    Reviewers say compared to GrooveHQ, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #4
    #4
  7. Intercom

    (1,258)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with GrooveHQ:
  8. Intercom allows you to communicate personally with every single customer.

    Categories in common with GrooveHQ:

    Mike K.
    MK
    Everything is now in one place. To start, we were using Intercom for in-app chat and GrooveHQ for KB and helpdesk. We switched from GrooveHQ to Zendesk for features, but the problem with Zendesk...Read more

    Reviewers say compared to GrooveHQ, Intercom is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #5
    #5
  9. Front

    (617)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with GrooveHQ:
  10. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with GrooveHQ:

    Aria Diana B.
    AB
    I like that you can tag teammates and collaborate on email responses directly instead of Front.

    Reviewers say compared to GrooveHQ, Front is:

    Slower to reach roi
    Easier to do business with
    Better at meeting requirements
    #6
    #6
  11. Zoho Desk

    (2,686)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with GrooveHQ:
  12. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with GrooveHQ:

    AH
    Zoho Desk is very helpful in managing requests and keeping the clients informed of the status. It does show a lot about our commitment an how much we wanted our clients to be involved. It is a...Read more

    Reviewers say compared to GrooveHQ, Zoho Desk is:

    Slower to reach roi
    Better at meeting requirements
    More expensive
    #7
    #7
  13. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with GrooveHQ:
  14. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with GrooveHQ:

    CB
    I like how easy it is to use LiveAgent, It is intuitive and the most common tasks are easily accessible.

    Reviewers say compared to GrooveHQ, LiveAgent is:

    Slower to reach roi
    Easier to do business with
    Better at meeting requirements
    #8
    #8
  15. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with GrooveHQ:
  16. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with GrooveHQ:

    UT
    It really helps us with communication and time saving.

    Reviewers say compared to GrooveHQ, Hiver is:

    Slower to reach roi
    Easier to do business with
    Better at meeting requirements
    #9
    #9
  17. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with GrooveHQ:
  18. A powerful customer support suite with a focus on collaboration.

    Categories in common with GrooveHQ:

    Kerry W.
    KW
    The way customers can email support to get help and keep open communication on their issue.

    Reviewers say compared to GrooveHQ, TeamSupport is:

    Slower to reach roi
    Easier to do business with
    Better at meeting requirements
    #10
    #10
  19. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with GrooveHQ:
  20. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with GrooveHQ:

    Don J.
    DJ
    Kayako offers some wonderful view of the Dashboard, so you won’t get overwhelmed with the information you’re receiving. The control panel integrates well and organize customer information. The KQL...Read more

    Reviewers say compared to GrooveHQ, Kayako is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #11
    #11
  21. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with GrooveHQ:
  22. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with GrooveHQ:

    LK
    The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever....Read more

    Reviewers say compared to GrooveHQ, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #12
    #12
  23. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with GrooveHQ:
  24. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with GrooveHQ:

    Anon Y.
    AY
    It is easy to build up from zero, but offers enough resources to expand and built upon. Inserting links to service hubs & articles is super easy within Hubspot. After sending out links to...Read more

    Reviewers say compared to GrooveHQ, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #13
    #13
  25. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with GrooveHQ:
  26. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with GrooveHQ:

    AG
    I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface...Read more

    Reviewers say compared to GrooveHQ, Jira Service Management is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #14
    #14
  27. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with GrooveHQ:
  28. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with GrooveHQ:

    SB
    The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference.

    Reviewers say compared to GrooveHQ, LiveChat is:

    Slower to reach roi
    Better at meeting requirements
    Easier to do business with
    #15
    #15
  29. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with GrooveHQ:
  30. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with GrooveHQ:

    CM
    This entry-level edition of Salesforce provides everything a small or mid-sized business needs to get up and running. The best part of starting out on Essentials with Salesforce instead of a...Read more

    Reviewers say compared to GrooveHQ, Salesforce Essentials is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #16
    #16
  31. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with GrooveHQ:
  32. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with GrooveHQ:

    Anand N.
    AN
    The user interface looks brilliant and we managed to work easily without any difficulty. The company has integrated advanced features not found in other competing products.

    Reviewers say compared to GrooveHQ, LiveZilla is:

    Slower to reach roi
    Easier to do business with
    More expensive
    #17
    #17
  33. Vtiger All-In-One CRM

    (344)4.3 out of 5

    Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with GrooveHQ:
  34. Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with GrooveHQ:

    UR
    When I think of Vtiger the first thing that comes to my mind is a very productive software with extremely high capabilities that provides the opportunity to build strong and lasting relationships...Read more

    Reviewers say compared to GrooveHQ, Vtiger All-In-One CRM is:

    Slower to reach roi
    Better at meeting requirements
    Easier to do business with
    #18
    #18
  35. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with GrooveHQ:
  36. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with GrooveHQ:

    Agata K.
    AK
    The thing I like the most is the clear interface - compared to the other tools, it's easy to get accustomed to, even for the ones who just started working on Helpshift. I haven't had a feeling of...Read more

    Reviewers say compared to GrooveHQ, Helpshift is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #19
    #19
  37. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with GrooveHQ:
  38. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with GrooveHQ:

    Iliana Carolina S.
    IS
    It is an easy-to-use tool that allows quick interaction with the customer.

    Reviewers say compared to GrooveHQ, Kustomer is:

    Slower to reach roi
    Better at meeting requirements
    Easier to do business with
    #20
    #20
  39. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with GrooveHQ:
  40. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with GrooveHQ:

    AI
    I like that the Spiceworks Help Desk is super easy to use and fairly easy to implement and roll out to users. It has a reasonable amount of features at a good price ($0).

    Reviewers say compared to GrooveHQ, Spiceworks Help Desk is:

    Slower to reach roi
    Easier to do business with
    Better at meeting requirements