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Compare GoTo Connect and Loop Communications 
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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$70 month per company
GoTo Connect
Star Rating
(1,383)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansLoop Communications
Star Rating
(110)4.8 out of 5
Market Segments
Small-Business (67.3% of reviews)
Entry-Level Pricing
$70 month per company
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in its Phone Calls feature, receiving a score of 9.1, while Loop Communications, with a score of 9.4, is noted for its superior Conference Calls functionality, which scored 9.1. Reviewers mention that Loop's conference call features are more robust, allowing for easier management of larger groups.
- Reviewers mention that GoTo Connect's Video Calls feature, scoring 8.0, is less favorable compared to Loop Communications, which scored only 6.7. Users on G2 express disappointment with Loop's video quality and reliability during calls.
- G2 users highlight GoTo Connect's Voicemail to Email feature, scoring 8.9, as a strong point, while Loop Communications lacks this feature entirely, leading to frustration among users who rely on email notifications for voicemails.
- Users say that GoTo Connect's Automated Attendants feature, with a score of 9.0, is user-friendly and efficient, whereas Loop Communications, scoring 9.2, is praised for its more customizable options, allowing businesses to tailor the experience to their needs.
- Reviewers mention that GoTo Connect's Quality of Support is rated at 8.9, which is commendable, but Loop Communications shines with a score of 9.8, indicating a more responsive and helpful support team, as noted by users who have experienced both services.
- Users report that GoTo Connect's Ease of Setup is rated at 8.7, which is decent, but Loop Communications outperforms with a score of 9.5, making it easier for new users to get started without extensive technical knowledge.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Loop Communications
Hosted Phone System
$70
month per company
All features, support, and changes included.
Free Trial
GoTo Connect
No trial information availableLoop Communications
No trial information availableRatings
Meets Requirements
9.0
1,121
9.7
92
Ease of Use
9.0
1,134
9.6
92
Ease of Setup
8.7
795
9.5
45
Ease of Admin
8.9
778
9.5
45
Quality of Support
8.8
1,096
9.8
94
Has the product been a good partner in doing business?
9.1
771
9.8
46
Product Direction (% positive)
8.4
1,086
9.2
93
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.5
47
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
901
|
Verified
9.4
83
|
Verified
8.0
393
|
Verified
Feature Not Available
7.8
445
|
Verified
Feature Not Available
7.9
382
|
Verified
Feature Not Available
8.7
648
|
Verified
9.1
55
|
Verified
9.1
735
|
Verified
9.6
80
|
Verified
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
8.3
31
8.2
501
8.5
28
8.4
505
|
Verified
Feature Not Available
Advanced Features
8.6
729
|
Verified
9.0
66
|
Verified
9.0
688
|
Verified
9.2
62
|
Verified
9.1
777
|
Verified
9.3
64
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Loop Communications are categorized as VoIP Providers
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Loop Communications has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Loop Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Insurance
12.5%
Medical Practice
9.6%
Hospital & Health Care
7.7%
Non-Profit Organization Management
4.8%
Information Technology and Services
4.8%
Other
60.6%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Is unlimited calling included in my monthly fee?
1 Comment
Official Response from Loop Communications
Yes, within the United States.Read more
How do I set up my VoIP network?
1 Comment
Official Response from Loop Communications
We handle set up and walk you through the entire process.Read more
Can I keep my current number?
1 Comment
Official Response from Loop Communications
Yes. In all but the rarest cases, we can have your existing number ported over.Read more
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