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Compare GoTo Connect and Loop Communications 
Featured Products
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$70 month per company
GoTo Connect
Star Rating
(1,388)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansLoop Communications
Star Rating
(110)4.8 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$70 month per company
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user-friendliness, with many users highlighting its intuitive setup process and ease of use. One user mentioned, "I love the fact that the system is so user friendly and their support team is often so helpful," indicating a smooth onboarding experience.
- Users say that Loop Communications stands out for its exceptional customer support. Reviewers have praised the responsiveness of their support team, with one stating, "Loop customer service is one of the best I have experienced in 40 years of IT leadership," showcasing their commitment to client satisfaction.
- According to verified reviews, GoTo Connect offers a robust feature set that effectively streamlines business communication. Users appreciate its mobile app, which supports field users, and the excellent sound quality, making it a reliable choice for managing both internal and customer interactions.
- Reviewers mention that while Loop Communications has a slightly higher star rating, it has significantly fewer reviews, which may affect the reliability of its overall score. In contrast, GoTo Connect has a substantial number of reviews, providing a more comprehensive view of user experiences.
- G2 reviewers highlight that GoTo Connect's pricing is more accessible for small businesses, starting at $27 per month, compared to Loop Communications' higher entry-level price of $70. This affordability can be a crucial factor for startups and smaller organizations looking to manage costs.
- Users report that both platforms have strong features for call management, but Loop Communications is noted for its reliability, with one user stating, "my phones are never down!" This reliability can be a significant advantage for businesses that rely heavily on uninterrupted communication.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Loop Communications
Hosted Phone System
$70
month per company
All features, support, and changes included.
Free Trial
GoTo Connect
No trial information availableLoop Communications
No trial information availableRatings
Meets Requirements
9.0
1,126
9.7
92
Ease of Use
9.0
1,139
9.6
92
Ease of Setup
8.7
800
9.5
45
Ease of Admin
8.9
779
9.5
45
Quality of Support
8.8
1,100
9.8
94
Has the product been a good partner in doing business?
9.1
772
9.8
46
Product Direction (% positive)
8.4
1,091
9.2
93
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
20
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
49
Not enough data
9.1
51
Not enough data
8.5
48
Not enough data
7.5
49
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
9.4
83
|
Verified
8.0
394
|
Verified
Feature Not Available
7.8
446
|
Verified
Feature Not Available
7.9
382
|
Verified
Feature Not Available
8.7
648
|
Verified
9.1
55
|
Verified
9.1
735
|
Verified
9.6
80
|
Verified
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
8.3
31
8.2
502
8.5
28
8.4
505
|
Verified
Feature Not Available
Advanced Features
8.6
729
|
Verified
9.0
66
|
Verified
9.0
688
|
Verified
9.2
62
|
Verified
9.1
777
|
Verified
9.3
64
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Loop Communications are categorized as VoIP Providers
Unique Categories
Loop Communications has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Loop Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Insurance
12.5%
Medical Practice
9.6%
Hospital & Health Care
7.7%
Non-Profit Organization Management
4.8%
Information Technology and Services
4.8%
Other
60.6%
Alternatives
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Is unlimited calling included in my monthly fee?
1 Comment
Official Response from Loop Communications
Yes, within the United States.Read more
How do I set up my VoIP network?
1 Comment
Official Response from Loop Communications
We handle set up and walk you through the entire process.Read more
Can I keep my current number?
1 Comment
Official Response from Loop Communications
Yes. In all but the rarest cases, we can have your existing number ported over.Read more
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