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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$24.00 1 agent Per Month
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HappyFox Help Desk excels in its ticketing system, with many reviewers mentioning the intuitive interface that allows for easy tracking and management of customer inquiries, leading to a higher ease of use score of 9.2 compared to GoTo Connect's 9.0.
- Reviewers mention that GoTo Connect shines in its integrated communication features, particularly the VoIP capabilities, which are highlighted as a strong point, contributing to its higher meets requirements score of 9.0 versus HappyFox Help Desk's 8.8.
- Users on G2 say that HappyFox Help Desk offers superior quality of support, with a score of 9.1, as many users appreciate the responsiveness and helpfulness of the support team, while GoTo Connect's support is rated lower at 8.9.
- Reviewers mention that the setup process for HappyFox Help Desk is generally smoother, reflected in its ease of setup score of 8.9, while GoTo Connect, with a score of 8.7, has been noted by some users as requiring more time to configure its extensive features.
- G2 users report that HappyFox Help Desk is particularly favored by small businesses, with 43.5% of reviews coming from this segment, while GoTo Connect has a larger small-business user base at 70.9%, indicating its strong appeal in that market.
- Users say that both products have been good partners in business, each scoring 9.2 in this area, but HappyFox Help Desk is noted for its clear product direction and roadmap, receiving a positive score of 9.0 compared to GoTo Connect's 8.4, suggesting a more promising future for its users.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
GoTo Connect
No trial information availableHappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
9.0
1,123
8.8
126
Ease of Use
9.0
1,136
9.3
127
Ease of Setup
8.7
797
8.9
96
Ease of Admin
8.9
778
9.0
95
Quality of Support
8.8
1,098
9.1
120
Has the product been a good partner in doing business?
9.1
771
9.2
91
Product Direction (% positive)
8.4
1,088
9.0
125
Features by Category
Ticket and Case Management
Not enough data
9.2
69
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
47
|
Verified
Not enough data
8.4
60
|
Verified
Not enough data
8.9
58
|
Verified
Not enough data
8.5
18
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.9
49
|
Verified
Not enough data
9.0
60
|
Verified
Not enough data
8.5
25
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
8.3
7
|
Verified
Platform
Not enough data
7.3
28
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.7
45
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
8.2
58
|
Verified
Not enough data
8.4
55
|
Verified
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
25
Not enough data
8.9
23
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
Not enough data
8.0
394
|
Verified
Not enough data
7.8
446
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
Not enough data
8.2
502
Not enough data
8.4
505
|
Verified
Not enough data
Advanced Features
8.6
729
|
Verified
Not enough data
9.0
688
|
Verified
Not enough data
9.1
777
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and HappyFox Help Desk are categorized as Customer Communications Management
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, VoIP Providers, and Contact Center
HappyFox Help Desk is categorized as Shared Inbox, Digital Customer Service Platforms, Conversational Support, Complaint Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
HappyFox Help Desk has no discussions with answers
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